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Acuity Scheduling vs FlexBooker Comparison

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Overview

Category Leaders

Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online,...

Category Leaders

The Beautifully Simple, Fast, and Powerful way to Accept Online Bookings, right from your own website. Also includes powerful...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

15

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

5.1K

5

4

3

2

1

4,243

794

110

10

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.9

36

5

4

3

2

1

32

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.

CS

Christopher S.

What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.

CA

Christian A.

This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.
AvatarImg

Daniel B.

Pros

Not only does the software function great, but the team at FlexBooker has been available for comprehensive help at every step of the implementation process.

GK

Garrett K.

Thank you so much for all your help. It’s nice to know that this company truly cares about their customers.

SL

Summer L.

Overall, I've had a great experience with outstanding customer service from Flexbooker.

ES

Emily S.

Cons

I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.

WA

Wendy A.

Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.

ko

kate o.

At this point in my usage, I am unable to make negative comments.

JN

Jym N.

Cons

The inability for a customer to schedule multiple appointments without starting the process again.

BG

Belinda G.

The only problem I seem to continuously have is seeing multiple client entries in our client database.

SB

Sarah B.

After spending hours working with a rival, I was up and running in no time.

CK

Craig K.

  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features112
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Database Support
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Restaurants
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Instructor Management
  • Inventory Management
  • K-12
  • Life Coaching
  • Loyalty Program
  • Maintenance Scheduling
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Onsite Registration
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Point of Sale (POS)
  • Practice Management
  • Prioritization
  • Progress Tracking
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Management
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Schedule Distribution
  • Scheduling
  • Secure Data Storage
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Student Management
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Virtual Meetings
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Web Forms
  • Website Integration
  • iCalendar Support
  • Total features120
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Database Support
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Restaurants
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Instructor Management
  • Inventory Management
  • K-12
  • Life Coaching
  • Loyalty Program
  • Maintenance Scheduling
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Onsite Registration
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Point of Sale (POS)
  • Practice Management
  • Prioritization
  • Progress Tracking
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Management
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Schedule Distribution
  • Scheduling
  • Secure Data Storage
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Student Management
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Virtual Meetings
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Web Forms
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrations123
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations10
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Acuity Scheduling logo

Acuity Scheduling

Not ideal for professional health care use

Reviewed 3 years ago
Pros

This program has lots of good features and I probably would use it if I was really desperate, as it seems to be a few steps closer to what I need compared to Schedulicity/Schedulista/Schedul/Flexbooker/and others I trialed with. Good for businesses who don't need to keep any personal info for their clients. I'm surprised that it markets itself for health care use (see cons), but I could see it being very useful for beauty salons, auto shops..or pretty much anywhere that you just need to give your customers an easy platform to book online. Seems to have the exact same customer service setup as the programs I'd previously mentioned, so I have a suspicion that they're all made by the same developer.

Cons

Should not be used in a professional health care setting, as it doesn't have the required features for you... doesn't have the capability to enter details like DOB, health card info, insurance info, address, etc. It also doesn't have adequate intake forms and SOAP notes, and no capability to upload your own. I REALLY do not recommend this product for ANY doctor or ANY type unless you are planning on using another program to store all your patient data and notes. This program has strong online booking features but that's essentially all these programs are excelling at.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FlexBooker logo

FlexBooker

Flexbooker has been great with helping customize the scheduling experience for our company.

Reviewed 4 years ago

There are more aesthetically pleasing platforms out there from both a user and customer perspective (but not for this price!).

Pros

Flexbooker listens to our scheduling problems and finding innovative ways to fix them. Their team is very accessible and responsive.

Cons

No cons were added to this review

Vendor response

Appreciate the review Elizabeth! I'm so glad we're able to help Chipotle find innovative solutions to your scheduling needs. Hope you've appreciated the updates we've made to our customer and admin-facing program designs!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FlexBooker logo

FlexBooker

Exceeded Expectations

Reviewed 2 years ago

Using Flexbooker for scheduling our employer flu vaccination appointments exceeded my high expectations. The staff was very accommodating and expedient in handling all my questions and requests, which led to universal positive feedback from the employers in our program. Without hesitation, I highly recommend Flexbooker for any business and individual in need of scheduling assistance. I look forward to using their services in the years to come!

Pros

Ability to customize to my needs; ease of use; scheduling for my staff at particular locations; integration of documents into booking page

Cons

requirement to download certain reports rather than it showing up automatically on the website

Vendor response

Thanks for the wonderful review Matthew. We're so happy FlexBooker seemed to be the perfect fit for your business!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FlexBooker logo

FlexBooker

Just The Thing We Needed

Reviewed 3 years ago

Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.

Pros

Customer support is phenomenal, easy to use.

Cons

I have no complaints. Flexbooker is great!

Vendor response

Thanks Aaminah! Awesome to hear we were such an integral part of your business, and remain a necessity!

Overall Rating
  • Value for money
  • Ease of use
  • Features