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Ameyo vs ZIWO Comparison (2026)
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Good recommendations?
Overview
An all-in-one customer interaction suite powering over a billion interactions worldwide
Simply talk to Your Clients with ZIWO Cloud Call Center Solution. Manage Phone Calls, WhatsApp, SMS Conversations - all in one place. Full API and CRM Plugins. Virtual phone numbers in more than 145+ countries.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
100
5
4
3
2
1
42
39
13
4
2
- Value for money
- Ease of use
- Features
- Customer support
4.6
110
5
4
3
2
1
75
31
3
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Junaid A.
Assistant officer
Pooja D.
Senior Manager Quality and Implementation
Junaid A.
Assistant officer
Pros
Habiba e.
CCU specialist
Mostafa Y.
CCU complaints department
Hassan M.
Customer Service team leader
Cons
Nitin M.
Associate Product Manager
Mohamed H.
Senior Workforce/Data Analyst
Vaishnavi r.
Program support executive
Cons
youssef e.
CCU
nada M.
Customer Care Unit
Zeyad M.
Team Manager
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features88
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automation
- Autoresponders
- Blended Call Center
- By-Extension Reporting
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer History
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Email Management
- Email Templates
- Employee Activity Monitoring
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- File Sharing
- File Transfer
- For Call Centers
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbox Management
- Interaction Tracking
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Location
- Omnichannel
- On-Demand Recording
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Predictive Dialer
- Prioritization
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Social Media Integration
- Softphone
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Unattended Call Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice
- Voice Customization
- Voice Mail
- Who Answered Log
- Workflow Management
- Workforce Management
- Total features90
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automation
- Autoresponders
- Blended Call Center
- By-Extension Reporting
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer History
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Email Management
- Email Templates
- Employee Activity Monitoring
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- File Sharing
- File Transfer
- For Call Centers
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbox Management
- Interaction Tracking
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Location
- Omnichannel
- On-Demand Recording
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Predictive Dialer
- Prioritization
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Social Media Integration
- Softphone
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Unattended Call Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice
- Voice Customization
- Voice Mail
- Who Answered Log
- Workflow Management
- Workforce Management
Integrations
- Total integrations5
- Bitrix24
- Calabrio ONE
- Foodics
- Freshdesk
- Freshsales
- HubSpot CRM
- Kommo
- LeadSquared
- Microsoft Azure
- Odoo
- Pipedrive
- Salesforce Sales Cloud
- Talisma CRM
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Checkout
- Zoho Flow
- Zoho Sheet
- Zoho WorkDrive
- Total integrations18
- Bitrix24
- Calabrio ONE
- Foodics
- Freshdesk
- Freshsales
- HubSpot CRM
- Kommo
- LeadSquared
- Microsoft Azure
- Odoo
- Pipedrive
- Salesforce Sales Cloud
- Talisma CRM
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Checkout
- Zoho Flow
- Zoho Sheet
- Zoho WorkDrive
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