GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LiveAgent vs ZIWO Comparison (2026)
Add to Compare
Compare similar apps
Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
LiveChat
4.6
Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Simply talk to Your Clients with ZIWO Cloud Call Center Solution. Manage Phone Calls, WhatsApp, SMS Conversations - all in one place. Full API and CRM Plugins. Virtual phone numbers in more than 145+ countries.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.6
110
5
4
3
2
1
75
31
3
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Habiba e.
CCU specialist
Mostafa Y.
CCU complaints department
Hassan M.
Customer Service team leader
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
youssef e.
CCU
nada M.
Customer Care Unit
Zeyad M.
Team Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Artificial Intelligence
- Attachments/Screencasts
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- By-Extension Reporting
- CRM
- Call Center Management
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Computer Telephony Integration
- Conversation Archiving
- Conversation Intelligence
- Conversion Tracking
- Customer Database
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Data Security
- Email Management
- Email Templates
- Email to Case
- Employee Activity Monitoring
- Employee Scheduling
- Event Triggered Actions
- File Sharing
- File Transfer
- For Call Centers
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base
- Knowledge Base Management
- Labor Forecasting
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Omnichannel
- On-Demand Recording
- Outbound Call Center
- Outbound Reporting
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Assistance
- Proactive Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Remote Access/Control
- Remote Support
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Softphone
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Team Inbox
- Text to Speech
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Time Zone Tracking
- Unattended Call Management
- User, Role, and Access Management
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visitor Activity
- Voice
- Voice Customization
- Who Answered Log
- Workflow
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features90
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Artificial Intelligence
- Attachments/Screencasts
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- By-Extension Reporting
- CRM
- Call Center Management
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Computer Telephony Integration
- Conversation Archiving
- Conversation Intelligence
- Conversion Tracking
- Customer Database
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Data Security
- Email Management
- Email Templates
- Email to Case
- Employee Activity Monitoring
- Employee Scheduling
- Event Triggered Actions
- File Sharing
- File Transfer
- For Call Centers
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base
- Knowledge Base Management
- Labor Forecasting
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Omnichannel
- On-Demand Recording
- Outbound Call Center
- Outbound Reporting
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Assistance
- Proactive Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Remote Access/Control
- Remote Support
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Softphone
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Team Inbox
- Text to Speech
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Time Zone Tracking
- Unattended Call Management
- User, Role, and Access Management
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visitor Activity
- Voice
- Voice Customization
- Who Answered Log
- Workflow
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations2
- 3CX
- Bitrix24
- Calabrio ONE
- Customer Portal
- Foodics
- Freshdesk
- Freshsales
- HubSpot CRM
- Kommo
- LeadSquared
- Microsoft Azure
- Odoo
- Pipedrive
- Salesforce Sales Cloud
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho Checkout
- Zoho Flow
- Zoho Sheet
- Zoho WorkDrive
- Total integrations19
- 3CX
- Bitrix24
- Calabrio ONE
- Customer Portal
- Foodics
- Freshdesk
- Freshsales
- HubSpot CRM
- Kommo
- LeadSquared
- Microsoft Azure
- Odoo
- Pipedrive
- Salesforce Sales Cloud
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho Checkout
- Zoho Flow
- Zoho Sheet
- Zoho WorkDrive
Alternatives
Explore similar apps
