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Zoho Desk vs ZIWO Comparison (2026)
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Good recommendations?
Overview
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.
Simply talk to Your Clients with ZIWO Cloud Call Center Solution. Manage Phone Calls, WhatsApp, SMS Conversations - all in one place. Full API and CRM Plugins. Virtual phone numbers in more than 145+ countries.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
2.2K
5
4
3
2
1
1.3K
765
121
13
8
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.6
110
5
4
3
2
1
75
31
3
0
1
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day.”
DM
David M.
Technical Support Engineer
“The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process.”
EÇ
Eren Ç.
Architectural specialist
“I like the ticketing system in Zoho Desk, which allows me to easily track and prioritize client IT problems and keep them organized on one place through email and chat.”
RB
Rian B.
Technical Support Specialist
Pros
“ZIWO helps us to maintain strong customer and agent experiences with fast pace, analysis and metrics and performance with a good quality.”
He
Habiba e.
CCU specialist
“I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner”
MY
Mostafa Y.
CCU complaints department
“This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience.”
HM
Hassan M.
Customer Service team leader
Cons
“Users often report that setting up complex features like Blueprints (workflow automation) requires significant trial and error.”
Mustafa A.
Director
“When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices”
DT
Daniel T.
IT Engineer
“There are also quite a few features missing from their reporting and analytics, as well as leaving much to be desired in how notifications are disbursed”
Greg R.
Customer Success Manager
Cons
“You need to change the country code which could lead to false call and take time to launch within log in”
ye
youssef e.
CCU
“Sometimes the voice is broken down, and if there is a network issue it keeps flooding so i do not like this thing”
nM
nada M.
Customer Care Unit
“Connectivity issue and crashes sometimes”
ZM
Zeyad M.
Team Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features166
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automation
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Management
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Management
- Conversion Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Employee Activity Monitoring
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- Omnichannel
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Quality Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Ring Groups
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Recording
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Unattended Call Management
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Video Support
- Virtual Call Center
- Virtual Extensions
- VoIP Connection
- Voice
- Voice Customization
- Website Integration
- Who Answered Log
- Widgets
- Workflow Configuration
- Workflow Management
- Workforce Management
- Total features90
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automation
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Management
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Management
- Conversion Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Employee Activity Monitoring
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- Omnichannel
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Quality Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Ring Groups
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Recording
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Unattended Call Management
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Video Support
- Virtual Call Center
- Virtual Extensions
- VoIP Connection
- Voice
- Voice Customization
- Website Integration
- Who Answered Log
- Widgets
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Total integrations76
- 3CX
- Action1
- Aircall
- Amazon Connect
- Bigin by Zoho CRM
- Bitrix24
- Botpress
- Calabrio ONE
- CallGear
- ChatGPT
- Chatbase
- Claude
- Claude Code
- ClickUp
- Delphi AI
- Discord
- Foodics
- Freshdesk
- Freshsales
- GitLab
- Google Authenticator
- Gupshup
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- JIRA Service Management
- Jira
- Jotform
- JustCall
- Keka
- Kommo
- LeadSquared
- Linear
- Lovable
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Odoo
- PA Server Monitor
- Permit To Work
- Pipedrive
- QuickBooks Online
- Rezdy
- RingEX
- Ringotel
- SAP Business One
- Sage 100
- Salesforce Sales Cloud
- Service Fusion
- Shopify
- Shopify Plus
- TickTick
- Tidy
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Checkout
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Sheet
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- sipgate
- Total integrations19
- 3CX
- Action1
- Aircall
- Amazon Connect
- Bigin by Zoho CRM
- Bitrix24
- Botpress
- Calabrio ONE
- CallGear
- ChatGPT
- Chatbase
- Claude
- Claude Code
- ClickUp
- Delphi AI
- Discord
- Foodics
- Freshdesk
- Freshsales
- GitLab
- Google Authenticator
- Gupshup
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- JIRA Service Management
- Jira
- Jotform
- JustCall
- Keka
- Kommo
- LeadSquared
- Linear
- Lovable
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Odoo
- PA Server Monitor
- Permit To Work
- Pipedrive
- QuickBooks Online
- Rezdy
- RingEX
- Ringotel
- SAP Business One
- Sage 100
- Salesforce Sales Cloud
- Service Fusion
- Shopify
- Shopify Plus
- TickTick
- Tidy
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Checkout
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Sheet
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- sipgate
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