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Better Cater Reviews

Reviews summary

Pros

It is great- I can sign on from any computer or phone and access all of my accounts. They are great to work with for any questions you may have.

Jodi D.

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Don't spend a ton of cash on others when better cater is a great option and cost effective.

Tim M.

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It was great for getting me started. The cost is lower than competitors, which made it an easy choice for using while launching our business.

Mark B.

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Cons

The whole beverage section and the way you enter your beverages is just way out in left field. Tied in with the last two sentences: the beverage packages management is also terrible.

Kevin H.

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The pre-discount calculation is very confusing in how it's implemented.

Cara S.

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There is no customer facing side, so customers must be emailed all invoices and BEOs separately.

Kevin H.

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Overall rating

4.7

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90%
positive reviews
93%
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30 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Better than the others

Reviewed 2 years ago

Been using it for three years and we do a ton of catering and special events. It works great for us! Don't spend a ton of cash on others when better cater is a great option and cost effective

Pros

Ease of use and simplicity for smaller companies that don't need something as intense as caterease.

Cons

I wish there was a mobile app and a better way to sync the calendar

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good, Easy to Use Product

Reviewed 2 months ago

We can very easily track a project from proposal to completion with seeing proposals sent, checking email bounce backs, payments made, remaining balances due, and closing out the event.

Pros

It's a very easy product to use. You can either build the back-end completely with menus or build as you go. We like the customize functions that you can create any menu item while you're creating a new project (you don't have to leave and go back to the home page). The calendar function with color key and filter is great to see the big picture and upcoming events. It also connects to our Gmail calendar. Better Cater is willing to add custom fields such as Manage Rooms. The separate Private, Invoice, and BEO Notes sections are very helpful. The Banquet Event Order Report is perfect to give our kitchen to prep for events. There are so many features that we don't utilize all of them. Overall it has great value.

Cons

We have several locations so we have to create separate accounts for each location. It would be great if we could toggle between locations without needing to log out and log into a different account. There's no report for total number of events in a custom time period (for example is the events list report had a sum at the bottom). Have to manually count up number of events. Would love if a spellcheck function was added on. Wish there was an option to send a final invoice without the contract language (without needing to delete it from the event). The pre-discount calculation is very confusing in how it's implemented. Our customers would love a digital signature feature added on the proposal. If Better Cater had a method for accepting credit card payments it would be perfect.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Great for beginners, lacks features for pros

Reviewed a year ago

It was great for getting me started. The cost is lower than competitors, which made it an easy choice for using while launching our business. We grew out of it, though, and their support and dev team really showed no signs of advancing the product any time soon.

Pros

Overall ease of use. There's not much to the application, and what is there is very easy to navigate through and use. Well worth the price if what they offer is what you need.

Cons

The lack of features my company needed. Needed more reports/better reporting. Emailing and customizing proposals from the system was not easy and didn't look that great. Needs a more comprehensive recipe/ingredient management program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Made the switch

Reviewed 2 years ago

We made the switch from Caterease to Better Cater about 2 1/2 years ago. The system was easy to learn and use. It is great- I can sign on from any computer or phone and access all of my accounts. They are great to work with for any questions you may have. They are constantly implementing updates for ease of use. We are happy with Better Cater- the yearly fee is much more realistic then the larger companies out there who offer the same or less.

Pros

Ease of use and mobile ability. Cost effective

Cons

The only con I have about Better Cater is that I would like to be able to move around the (change the order) of the Event Menus.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This site stands for its name "Better Cater"

Reviewed 2 years ago

To make this short I will say this way, Better Cater is my main tool to communicate customer with the kitchen staff, and it does it smoothly.

Pros

As a daily user of this software, I can surely say I like the fact of how easy is to organize and communicate with customers. Also, it gives the chance for customizing orders for the kitchen and invoices for the customers.

Cons

There is not an app. Yikes! I would love to have this thing on my phone also or at least the website to be mobile friendly. I would love to have Better Cater with me everywhere I go

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Responsive and flexible

Reviewed 2 years ago
Pros

This package encompassed all of our needs without being as bulky and expensive as competitors. Better Cater's support staff have always listened and made quick modifications to better suit our needs.

Cons

The software will log me out even if one of my staff just checks our availability or schedule on another platform. Maybe the user count should be based upon on ability to modify.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Program, easy to use

Reviewed 2 years ago
Pros

This program has been so valuable for our busy golf course along with many small and large catering events that we do. It has been so helpful in staying organized and sending emails back and forth with clients along with the invoices is incredibly easy.

Cons

I am not sure there is anything that I am not happy with about this software, it has taken care of all our needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Catering Software Review

Reviewed 2 years ago

Everything has been easier, less time consuming with Better Cater, I did purchase caterese it was not easy to use.

Pros

Ease of use, ease customer support, menus and lists are available at your finger tips

Cons

Would like Kitchen Report to include beverages or notes rentals should be a check off list instead of trying to remember everything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good service

Reviewed 4 years ago

I like better cater. It has helped me streamline my business and really give it the total professional look. I like that I can access it from anywhere, whether I am out shopping to putting together a bid for a client on the spot - its very convenient. There have been some issues though with the delivery of my proposals - their software if often sensed as spam and I have had NUMEROUS instances where my bids are not being received in a timely manner. This has been a detriment to me. I also wish I could get it to be synced with my quick books, which would make bookkeeping much easier and faster.

Pros

It is easy to use

Cons

cant sync with quickbooks

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Good product, easy to use!

Reviewed 2 years ago
Pros

It's very streamlined and easy to use. Very user friendly.

Cons

I would like the option to change the status of multiple events at the same time. I don't like that I have to sit and do it one by one. Very time consuming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Took our catering business to the next level.

Reviewed 3 years ago
Pros

Great way to organize our job calendar. Works great to organize and categorize all of our menu options, customers and invoices.

Cons

Invoices are professional looking but it would be nice to customize the look more. It would also be nice to have an app to quickly check the calendar without have to log in on a mobile browser.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have had a wonderful experience with BC. I have been with them for over a year and I love them.

Reviewed 3 years ago

Central location for my clients information, Recipes, Quotes and product database

Pros

Easy to use, professional quotes and the ability to add attachments and store all of my clients in one place. I can also look back on past orders which make it easy when a client requests a duplicate order.

Cons

I wish they had suggestions on measurements in the recipe sections and the ability for clients to respond directly into the program instead of a separate email.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficiency

Reviewed 2 years ago
Pros

This program is so easy to use and very explainable to customers. I really like the way it is broken down into sections for their review.

Cons

There isn't anything that I don't like. I like the software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Organized my daily routine

Reviewed 2 years ago

Better cater has benefited our business in multiple ways.

Pros

Better Cater has helped organize my daily routine and my ordering for my restaurant. It’s streamed line my daily, weekly, and monthly procedures.

Cons

Better cater takes time to set up, but once you have it set up initially it’s not hard to edit

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It seemed great at first, but lack of customization and flexibility is frustrating.

Reviewed 3 years ago
Pros

Very easy to set up and get started on it. Had cancelled Caterease as it was too clunky and difficult by comparison. I like being able to message a question and get a quick reply if the hours are right.

Cons

NO CUSTOMIZATION AT ALL. I have been asking for the ability to make event specific modifications to menu items for a while but have not seen any updates. Report generating is very lackluster - Kitchen Report doesn't include beverages or notes (BTW - Customer Support told me I can print beverages on the shopping list. Thanks, but we make out lemonade from scratch). I don't like the rental interface...

Overall Rating
  • Ease of use
  • Customer support

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Better Cater - The best software system for growing catering operations, hands down!

Reviewed 6 years ago

The user friendliness of Better Cater is amazing! I was able to prepare professional proposals in minutes vs hours from my previous in house process, on the first day I started using Better Cater. This in turn allowed me to generate more business with less effort and time. My business was just myself and my assistant and now we have a staff of 20 including an Executive Chef, Special Events Manager...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It Just... Doesn't Meet Expectations

Reviewed 3 years ago
Pros

I like that I got the experience of using another catering software on my way to whichever one I finally end up with. The costing of menu items if you add each ingredient is pretty good. The ingredient listing is good. The calendar tool is pretty good.

Cons

Customer service and is just not really great. They aren't available when you need them, and will surely send you an email, hopefully by the next day. Managing menu packages is terrible. The whole beverage section and the way you enter your beverages is just way out in left field. Tied in with the last two sentences: the beverage packages management is also terrible. The invoice is blocky and you...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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good

Reviewed 3 years ago
Pros

It is very basic and fairly easy to use. My clients have asked for an app so that would be a bonus if there were one.

Cons

The customer service could step up their game. They aren't readily available when we have needed them.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Interesting and easy to use software

Reviewed 3 years ago

It's currently up to my expectations as to the people I recommended for.

Pros

This software never disgraced me anyway. It's really good and performs just as my business activities is expected to. I love it.

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

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Better Cater is great.

Reviewed 6 years ago

I use Better Cater to track all my invoices, catering schedule and customer payments. It has all the functions I need and its easy to use. I love that it is web based so that I can check our schedule on my computer or my phone so that I can respond to my clients from anywhere. Best of all it does not have the extra functions that are really not necessary. We send out hundreds of catering quotes each month and Better Cater tracks everything exactly the way I want it. I highly recommend this service.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

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Willing to listen

Reviewed 6 years ago

We have been using Better Cater for a little over a year now in a bar/restaurant that is open to the public and also host events from just a handful of people to groups of 300 and are thoroughly satisfied. We have asked the support staff to make some changes to better fit our needs and while they haven't implemented all of our request they have always been willing to listen and have added several changes that have made the product much easier to use in our environment.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Really great catering software

Reviewed 2 years ago

An efficient solution for your catering bussiness

Pros

Easy to use with excelent reports for all you have to take in account in preparing your cateting events

Cons

So far we dont have any complains about the tool

Overall Rating
  • Ease of use
  • Customer support

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Very Easy to use. A real time saver!!

Reviewed 6 years ago

This software product has freed up so much time. It allows me to quickly search past orders, communicate more intelligently, and look more professional. I encourage anyone looking for a catering tool to try this software. The staff is very responsive to any questions as well as helpful. You'll love it!!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

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Great service

Reviewed 5 years ago

I love this service! I use it all the time! It has made my business much easier. The most difficult part was entering all of my recipes in the database, but now that they are in, bidding is a snap! It all looks very professional and is easy to understand.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

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Better Cater, help me build my business!!

Reviewed 6 years ago

A great cloudbase software we have been customers for the past four years It will save you tons of time putting a proposal together only take a few minutes... Steve Franco and his team are always there for you... I couldn't imagine my business without Better Cater!

Pros

No pros were added to this review

Cons

No cons were added to this review

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