Customer.guru - 2026 Pricing, Features, Reviews & Alternatives

Customer.guru is an easy-to-setup tool designed specifically for e-commerce businesses and SaaS providers to track customer satisfaction using the Net Promoter Score (NPS) metric. The platform enables companies to receive significantly higher response rates compared to conventional customer satisfaction surveys, typically ranging from 40% to 60%. This is achieved through smart follow-up mechanisms and a highly optimized, simple survey layout.

The solution provides automatically generated reports that allow businesses to dive deep into their customer data and understand satisfaction levels across various customer segments. Companies can analyze how customers feel based on factors such as the products they ordered, the timing of their first purchase, the number of orders placed, their geographic location, and other relevant attributes. This granular visibility empowers organizations to discover trends in customer opinions and make informed decisions to enhance the overall customer experience.

Customer.guru seamlessly integrates with over 1,000 popular business applications, enabling users to leverage their customer satisfaction data within their existing workflows. The platform offers flexible pricing plans to accommodate businesses of all sizes, from hobbyists to enterprises with larger customer bases. All plans include a 10-day free trial, and customers can cancel at any time if they are not satisfied with the service.