App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Survicate Pricing, Features, Reviews and Alternatives

Survicate product overview

Price starts from

0

Flat Rate

What is Survicate?

Survicate is an all-in-one customer feedback tool that allows you collect feedback with:

Key benefits of using Survicate

- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
- Improve customer loyalty and decrease churn
- Research and improve your Net Promoter Score
- Increase activation and retention in your mobile applications

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
FAQs/Forum

Training options

Videos
Webinars
Documentation
Live Online
In Person

Survicate pricing information

Value for money

3.6

/5

28

Starting from

0

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Survicate features

Functionality

3.9

/5

28

Total features

73

23 categories

Most valued features by users

Third Party Integrations
API
Customizable Branding
Reporting/Analytics
Reporting & Statistics
Customizable Templates
Data Import/Export
Access Controls/Permissions

Functionality contenders

Survicate users reviews

Overall Rating

4.5

/5

28

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.36/10
Rating distribution

5

4

3

2

1

19

5

3

0

1

Pros
I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.
Really good, allows us to greater understand our customers and their pains and how we can solve them.
Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template.
Cons
I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.
Horrible customer service and misleading company.
As mentioned, lack of integrations with Unbounce and Optimizely.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great app for a great price

Reviewed 7 years ago

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pros

- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team

Cons

- Backend is slow at times

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

satisfactory survey software

Reviewed 4 years ago

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Vendor response

Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Feedback one year later

Reviewed 4 years ago
Pros

Reactivity of support Design to build survey > easy

Cons

No synchronisation with our CRM at the begining Some small bugs

Vendor response

Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use, customisable

Reviewed 4 years ago

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros

User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Vendor response

Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Beware - They freeze surveys to respondents!

Reviewed 5 months ago

See above.

Pros

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Cons

Pricing freezes - complete shut-down of active surveys.

Survicate FAQs and common questions

Q. What type of pricing plans does Survicate offer?

Survicate has the following pricing plans:
Starting from: $0.00
Pricing model: Free
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Survicate?

Survicate has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Survicate support?

Survicate supports the following languages:
English, Polish


Q. Does Survicate support mobile devices?

Survicate supports the following devices:
Android, iPad, iPhone


Q. Does Survicate offer an API?

Yes, Survicate has an API available for use.


Q. What other apps does Survicate integrate with?

Survicate integrates with the following applications:
ConvertKit, VERO, HubSpot Marketing Hub, Google Analytics 360, Ortto, SessionCam, ActiveCampaign, SharpSpring from Constant Contact, Calendly, Zapier, FullStory, Segment, Pipedrive, Freshsales, Microsoft Teams, Drift, WordPress, Freshdesk, Help Scout, Woopra, Pardot, Salesforce Sales Cloud, Slack, Klaviyo, Optimizely, Drip, Customer.io, GetResponse, Mailgun, Keap, Mailchimp, Marketo Engage, Google Sheets, Intercom, Shopify, Zendesk


Q. What level of support does Survicate offer?

Survicate offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

Common Survicate comparisons

Survicate logo
Alchemer logo
SurvicatevsAlchemer
Survicate logo
Typeform logo
SurvicatevsTypeform

Related categories