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Survicate Logo

Survicate

4.5
(29)

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Effortlessly collect continuous customer feedback at scale

(12)

Survicate Pricing, Features, Reviews and Alternatives

Survicate FAQs

Q. What type of pricing plans does Survicate offer?

Survicate has the following pricing plans:
Starting from: $117.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Survicate?

Survicate has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Survicate support?

Survicate supports the following languages:
English, Polish


Q. Does Survicate support mobile devices?

Survicate supports the following devices:
Android, iPad, iPhone


Q. Does Survicate offer an API?

Yes, Survicate has an API available for use.


Q. What other apps does Survicate integrate with?

Survicate integrates with the following applications:
ConvertKit, VERO, HubSpot Marketing Hub, Google Analytics 360, Ortto, SessionCam, ActiveCampaign, Lead Gen & CRM (formerly SharpSpring), Calendly, Zapier, FullStory, Segment, Pipedrive, Freshsales, Microsoft Teams, Drift, WordPress, Freshdesk, Help Scout, Woopra, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Slack, Klaviyo, Drip, Customer.io, GetResponse, Mailgun, Keap, Mailchimp, Marketo Engage, Google Sheets, Intercom, Shopify, Zendesk Suite


Q. What level of support does Survicate offer?

Survicate offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

Survicate product overview

Price starts from

117

Per month

Flat Rate

What is Survicate?

Survicate is an effortless survey software for getting continuous customer insights at scale.

Key benefits of using Survicate

• Gain valuable insights into customer behavior and adjust your offer to their needs
• Identify and remove friction points in the conversion process
• Collect ideas for improving your products or services
• Improve customer satisfaction and loyalty and reduce churn
• Measure and enhance your Net Promoter Score
• Boost activation and retention in your mobile apps

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
FAQs/Forum

Training options

Videos
Webinars
Documentation
Live Online
In Person

Not sure about Survicate? Compare it with a popular alternative

Starting from

117

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

55

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Survicate pricing information

Value for money

3.7

/5

29

Starting from

117

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Survicate features

Functionality

4.0

/5

29

Total features

73

23 categories

Most valued features by users

Third Party Integrations
API
Customizable Branding
Reporting & Statistics
Customizable Templates
Reporting/Analytics
Drag & Drop
Data Import/Export

Functionality contenders

Survicate users reviews

Overall Rating

4.5

/5

29

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.53/10
Rating distribution

5

4

3

2

1

20

5

3

0

1

Pros
I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.
Really good, allows us to greater understand our customers and their pains and how we can solve them.
Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template.
Cons
I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.
Horrible customer service and misleading company.
As mentioned, lack of integrations with Unbounce and Optimizely.

Overall rating contenders

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Jordan L.

Broadcast Media,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great app for a great price

Reviewed 9 years ago

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pros

- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team

Cons

- Backend is slow at times

AT
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Atour T.

Research, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The strength of Survicate is its capacity to launch surveys with targeted audiences.

Reviewed a year ago

In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.

Pros

We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.

Cons

Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.

AR
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Verified reviewer

Food Production, 501-1,000 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Feedback one year later

Reviewed 5 years ago
Pros

Reactivity of support Design to build survey > easy

Cons

No synchronisation with our CRM at the begining Some small bugs

Vendor response

Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way!

CR
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Caroline R.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great survey tool for all things surveys

Reviewed 3 years ago

Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.

Pros

Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options

Cons

I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.

AR
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Verified reviewer

Building Materials, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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satisfactory survey software

Reviewed 5 years ago

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Vendor response

Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!

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