Survicate Pricing, Features, Reviews & Alternatives

Survicate

The fastest way to collect feedback from customers

4.44/5 (25 reviews)

Survicate overview

What is Survicate?

Survicate is an all-in-one customer feedback tool that allows you collect feedback with:
- targeted website surveys - ask relevant questions in the context to learn more about website visitors,
- one-click email surveys - quickly research customer satisfaction and don't ask for email addresses of participants ever again,
- mobile application surveys - get feedback from app users,
- questionnaires - collect in-depth customer insights and distribute them on social media or other channels.

Learn more about your customers and remove the guesswork from decision-making process.

Survicate is integrated with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This gives you an opportunity to combine all data in one place and use it to improve the performance of your marketing and sales teams.
survicate.com

Pricing

Starting from
$129/month
Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

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Survicate screenshot: Survey librarySurvicate screenshot: Survey templateSurvicate screenshot: Survey creation with drag-and-drop editorSurvicate screenshot: Survicate integrationsSurvicate screenshot: Choosing distribution methodSurvicate screenshot: Analytical dashboardSurvicate screenshot: NPS website surveySurvicate screenshot: Email NPS survey - research your Net Promoter Score effectivelySurvicate screenshot: Questionnaire - collect in-depth customer insightsSurvicate screenshot: Exit intent survey - trigger a survey when a visitor is about to leave your websiteSurvicate screenshot: Survicate email surveys
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Survicate user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.8
  4.2
  4.5
Jordan L.

Great app for a great price

Reviewed 2015-05-11
Review Source: GetApp

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pros
- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team

Cons
- Backend is slow at times

Rating breakdown

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Anonymous

satisfactory survey software

Used weekly for less than 6 months
Reviewed 2018-10-16
Review Source: Capterra

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros
You can integrate contact forms directly onto your website with this software.

Cons
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Response from Survicate


Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments:

1. We've added the date range filter. Feel free to give it a try.
2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen.
3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today.
4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request.

Please let us know if we can help you in any other way!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Feedback one year later

Used occasionally for 6-12 months
Reviewed 2018-11-28
Review Source: Capterra

Pros
Reactivity of support Design to build survey > easy

Cons
No synchronisation with our CRM at the begining Some small bugs

Response from Survicate


Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate.

Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier.

Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com

And as always, feel free to let us know if we can help you in any other way!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jennifer L.

Easy to use, customisable

Used daily for less than 6 months
Reviewed 2018-11-20
Review Source: Capterra

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros
User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Cons
Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Response from Survicate


Hi Jennifer, thanks for your positive feedback. It means the world to us!

We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute.

Feel free to give it a go, and please let us know if we can help in any other way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kinga E.

Good to have Survicate in your toolbox

Used monthly for 1-2 years
Reviewed 2019-02-17
Review Source: GetApp

Pros
I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.

Cons
I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Survicate pricing

Starting from
$129/month
Pricing options
Free
Subscription
View Pricing Plans

Survicate offers 4 plans:
Free: $0/month
Essential: $129/month ($89 per month billed annually)
Professional - $299/month ($159 per month billed annually)
Ultimate - $599/month ($419 per month billed annually)

Survicate features

API
Access Controls/Permissions
Alerts/Notifications
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop
Reporting & Statistics
Reporting/Analytics
Search/Filter
Third Party Integrations

Activity Dashboard (234 other apps)
Cataloging/Categorization (190 other apps)
Collaboration Tools (176 other apps)
Content Management (233 other apps)
Inventory Management (197 other apps)
Order Management (219 other apps)
SEO Management (232 other apps)
Shopping Cart (177 other apps)
eCommerce Management (196 other apps)

Additional information for Survicate

Key features of Survicate

  • Question Skip Logic
  • Custom Audience Targeting
  • Custom Design
  • Question Library
  • Mobile Responsive Design
  • Marketing Automation Integration
  • CRM Integration
  • Google Analytics Integration
  • API
  • Detailed Reporting
  • Multiple survey types
View All Features

Benefits

- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
- Improve customer loyalty and decrease churn
- Research and improve your Net Promoter Score
- Increase activation and retention in your mobile applications