Survicate Pricing, Features, Reviews & Comparison of Alternatives

Survicate

The fastest way to collect feedback from customers

4.44/5 (25 reviews)

Survicate overview

What is Survicate?

Survicate is an all-in-one customer feedback tool that allows you collect feedback with:
- targeted website surveys - ask relevant questions in the context to learn more about website visitors,
- one-click email surveys - quickly research customer satisfaction and don't ask for email addresses of participants ever again,
- mobile application surveys - get feedback from app users,
- questionnaires - collect in-depth customer insights and distribute them on social media or other channels.

Learn more about your customers and remove the guesswork from decision-making process.

Survicate is integrated with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This gives you an opportunity to combine all data in one place and use it to improve the performance of your marketing and sales teams.
survicate.com

Pricing

Starting from
$49/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Survicate screenshot: Survey librarySurvicate screenshot: Survey templateSurvicate screenshot: Survey creation with drag-and-drop editorSurvicate screenshot: Survicate integrationsSurvicate screenshot: Choosing distribution methodSurvicate screenshot: Analytical dashboardSurvicate screenshot: NPS website surveySurvicate screenshot: Email NPS survey - research your Net Promoter Score effectivelySurvicate screenshot: Questionnaire - collect in-depth customer insightsSurvicate screenshot: Exit intent survey - trigger a survey when a visitor is about to leave your websiteSurvicate screenshot: Survicate email surveys

Survicate reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.8
  4.2
  4.5
Kinga Odziemek

Good to have Survicate in your toolbox

Used monthly for 1-2 years
Reviewed 2019-02-17
Review Source: GetApp

Pros
I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.

Cons
I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ross van der Pas

Great product , great price point

Used daily for 6-12 months
Reviewed 2019-10-04
Review Source: Capterra

Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.

Pros
We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Cons
Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Josh Rowles

Horrible customer service and misleading company

Used weekly for less than 6 months
Reviewed 2019-04-18
Review Source: Capterra

Pros
I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Cons
This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jennifer Lakin

Easy to use, customisable

Used daily for less than 6 months
Reviewed 2018-11-20
Review Source: Capterra

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros
User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Cons
Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

satisfactory survey software

Used weekly for less than 6 months
Reviewed 2018-10-16
Review Source: Capterra

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros
You can integrate contact forms directly onto your website with this software.

Cons
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Survicate pricing

Starting from
$49/month
Pricing options
Free
Subscription
View Pricing Plans

Survicate offers 4 plans:
Free: $0/month
Essential: $49/month
Professional - $99/month
Ultimate - $249/month

Survicate features

API
Access Control
Automatic Notifications
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Reporting & Statistics
Third Party Integration

Activity Dashboard (113 other apps)
Content Management (121 other apps)
Custom Forms (82 other apps)
Electronic Payments (94 other apps)
Product Catalog (83 other apps)
SEO Management (80 other apps)
Search Functionality (100 other apps)
Social Media Integration (83 other apps)
Template Management (78 other apps)
Website Management (80 other apps)
eCommerce Management (84 other apps)

Additional information for Survicate

Key features of Survicate

  • Question Skip Logic
  • Custom Audience Targeting
  • Custom Design
  • Question Library
  • Mobile Responsive Design
  • Marketing Automation Integration
  • CRM Integration
  • Google Analytics Integration
  • API
  • Detailed Reporting
  • Multiple survey types
View All Features

Benefits

- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
- Improve customer loyalty and decrease churn
- Research and improve your Net Promoter Score
- Increase activation and retention in your mobile applications