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Annex Cloud Loyalty Experience Platform vs Kangaroo Comparison (2026)

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Annex Cloud Loyalty Experience Platform logo

Annex Cloud Loyalty Experience Platform

Kangaroo logo

Kangaroo

Overview

Annex Cloud rewards any brand-relevant behavior, not just purchases. Any signal in, any reward out, weighted to your business logic. Native analytics let your team prove retention ROI without an agency.

Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

15000

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

39

5

4

3

2

1

14

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
63%
would recommend this app

4.9

266

5

4

3

2

1

233

31

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

“Seamless integration and ease of use for our customers made Annex Cloud the best decision when launching our site.”
BD

Brandon D.

CRM Manager

Pros

“We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity.”
NE

Nour E.

Owner manager

“We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them.”
JM

Jenny M.

Owner

“There are other small things that could be improved as well, such as (1) adding the option to clear customer points after a certain timeframe, e.g. a year after they acquired said points, (2) showing US zip codes in customer addresses, and (3) the ability to re-order active offers.”
EG

Erin G.

Marketing Specialist

Cons

Not enoughreviews yet

Cons

“Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up.”
NE

Nour E.

Owner manager

“Not being able to adjust or change tiers without starting the customers back to 0.I wish it was easier to make changes without it effecting the customers points.”
RG

Rudy G.

owner

“Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up.”
DH

Donna H.

Owner

  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features36
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Advocate Management
  • Alerts/Notifications
  • Automated Scheduling
  • Awards Management
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Churn Management
  • Client Portal
  • Communication Management
  • Community Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contest Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Reward Programs
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Marketers
  • For Sales Teams/Organizations
  • For Small Businesses
  • Gamification
  • Gift Card Management
  • Incentive Management
  • Knowledge Management
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Marketing Automation
  • Mass Texting
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Point of Sale (POS) Integration
  • Predictive Analytics
  • Promotions Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Rewards Program
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Segmentation
  • Sentiment Analysis
  • Shortcodes
  • Social Engagement
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Sweepstakes
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Transaction History
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features119
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Advocate Management
  • Alerts/Notifications
  • Automated Scheduling
  • Awards Management
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Churn Management
  • Client Portal
  • Communication Management
  • Community Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contest Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Reward Programs
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Marketers
  • For Sales Teams/Organizations
  • For Small Businesses
  • Gamification
  • Gift Card Management
  • Incentive Management
  • Knowledge Management
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Marketing Automation
  • Mass Texting
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Point of Sale (POS) Integration
  • Predictive Analytics
  • Promotions Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Rewards Program
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Segmentation
  • Sentiment Analysis
  • Shortcodes
  • Social Engagement
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Sweepstakes
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Transaction History
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations38
  • Adobe Commerce
  • Adyen
  • Amazon API Gateway
  • Bazaarvoice
  • BigCommerce
  • Bloomreach
  • Bluecore
  • Braze
  • Constant Contact
  • Cordial
  • Gorgias
  • HubSpot Marketing Hub
  • IT Retail
  • Infobip
  • Instagram
  • Intershop
  • Klaviyo
  • Lightspeed Retail
  • Listrak
  • Marketo Engage
  • Maropost
  • Miva
  • Oracle Responsys
  • PayPal Payments
  • Pepperi
  • Pinterest
  • Qualtrics Market Research
  • SAP Engagement Cloud (formerly SAP Emarsys)
  • Sailthru
  • Shopify
  • Shopify Plus
  • Spryker
  • Tealium Customer Data Hub
  • Toast POS
  • Twilio
  • Twitter/X
  • VTEX
  • WhatsApp
  • WooCommerce
  • Worldpay for Business
  • Zendesk Suite
  • Zoho Checkout
  • commercetools
  • Total integrations10
  • Adobe Commerce
  • Adyen
  • Amazon API Gateway
  • Bazaarvoice
  • BigCommerce
  • Bloomreach
  • Bluecore
  • Braze
  • Constant Contact
  • Cordial
  • Gorgias
  • HubSpot Marketing Hub
  • IT Retail
  • Infobip
  • Instagram
  • Intershop
  • Klaviyo
  • Lightspeed Retail
  • Listrak
  • Marketo Engage
  • Maropost
  • Miva
  • Oracle Responsys
  • PayPal Payments
  • Pepperi
  • Pinterest
  • Qualtrics Market Research
  • SAP Engagement Cloud (formerly SAP Emarsys)
  • Sailthru
  • Shopify
  • Shopify Plus
  • Spryker
  • Tealium Customer Data Hub
  • Toast POS
  • Twilio
  • Twitter/X
  • VTEX
  • WhatsApp
  • WooCommerce
  • Worldpay for Business
  • Zendesk Suite
  • Zoho Checkout
  • commercetools

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