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Delighted vs UmfrageOnline Comparison (2026)
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Google Forms
4.7
SurveyMonkey
4.6
Good recommendations?
Delighted
5
48
4
9
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
UmfrageOnline
5
1.1K
4
553
3
46
2
3
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time
UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
57
5
4
3
2
1
48
9
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.6
1.7K
5
4
3
2
1
1.1K
553
46
3
3
- Value for money
- Ease of use
- Features
- Customer support
Pros
Samantha G.
Manager. Lens Based Surgery
Holly D.
HR director
Holly D.
HR director
Pros
Davide D.
Marketing manager
Davide D.
Marketing manager
Cons
Robinah K.
Digital customer experience advertisor
Atulinda A.
Camera operator
Gwendolin A.
social work
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review9 months ago
- Vendor responds to reviews
- Last review7 days ago
Key features
- Total features91
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- CRM
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Contact Management
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Dynamic Content
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Knowledge Management
- Machine Learning
- Mass Texting
- Mobile Access
- Mobile App
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Total features18
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- CRM
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Contact Management
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Dynamic Content
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Knowledge Management
- Machine Learning
- Mass Texting
- Mobile Access
- Mobile App
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
Integrations
- Total integrations34
- Airtable
- BambooHR
- ClientSuccess
- EnjoyHQ
- Freshdesk
- Friendbuy
- Front
- Geckoboard
- Gladly
- Google Sheets
- Gorgias
- Greenhouse
- Groove
- Heap
- Help Scout
- HubSpot CRM
- Klaviyo
- Kustomer
- LogRocket
- Microsoft 365
- Ortto
- Pipedrive
- Salesforce Sales Cloud
- Segment
- Shopify
- Slack
- Squarespace
- Stitch
- Stripe
- Teamwork.com
- Zapier
- Zendesk Suite
- Zoho Recruit
- Total integrationsN/A
- Airtable
- BambooHR
- ClientSuccess
- EnjoyHQ
- Freshdesk
- Friendbuy
- Front
- Geckoboard
- Gladly
- Google Sheets
- Gorgias
- Greenhouse
- Groove
- Heap
- Help Scout
- HubSpot CRM
- Klaviyo
- Kustomer
- LogRocket
- Microsoft 365
- Ortto
- Pipedrive
- Salesforce Sales Cloud
- Segment
- Shopify
- Slack
- Squarespace
- Stitch
- Stripe
- Teamwork.com
- Zapier
- Zendesk Suite
- Zoho Recruit
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