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SurveyMonkey vs Delighted Comparison
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Good recommendations?
Overview
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...
Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
25
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
134
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Matthew K.
Pros
Loretta B.
Cons
Susan M.
Cons
Nivas R.
Key features
- Total features90
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Autofill
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Contact Management
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Forms Creation & Design
- Forms Management
- Interactive Content
- Knowledge Management
- Live Results Sharing
- Machine Learning
- Mass Texting
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Online Polling
- Performance Metrics
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Workflow Management
- Total features89
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Autofill
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Contact Management
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Forms Creation & Design
- Forms Management
- Interactive Content
- Knowledge Management
- Live Results Sharing
- Machine Learning
- Mass Texting
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Online Polling
- Performance Metrics
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations238
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations63
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
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User reviews that mention these apps
pierre M.
Arts and Crafts, self-employed
Used monthly for 1-2 years
Review source
Share this review:
Ideal to survey members in groups. Free version sufficient for a start
Nothing. I would be delighted to get a bit more possibility in the free version
Verified reviewer
Management Consulting, 10,001+ employees
Used weekly for 1-2 years
Review source
Share this review:
I have not used other survey tools. My company had already standardized on it, and we have been delighted.
I have been using survey money to monitor the users (200+) to track users' sentiments and identify new issues. I send out periodic surveys, and SurveyMonkey is straightforward to use and create\ questionnaires. I love the statistics and visualizations which I share with the community and my management.
To put a good survey together, you really need to think about your questions and understand how the community will interpret them. I wish there were more guidance and insights on their website about this topic. I had to go to other resources.
Barbara G.
Hospitality, 1-10 employees
Used monthly for 2+ years
Review source
Share this review:
Great feedback, input tool. Helps important decision making.
I am delighted with the ability to ask questions and get great feedback quickly. I like being able to involve on the respondent side when a survey contains issues important to me.
I haven't found anything I have a specific problem with.
Verified reviewer
Law Practice, 51-200 employees
Used weekly for 1-2 years
Review source
Share this review:
It takes some work to get SurveyMonkey to integrate well with other systems for automatic feeding, but SurveyMonkey is great for pop-up polls or as a low cost tool to manage responses. The hitch with SurveyMonkey is that it's only as good as you are. So if you design a survey and later tweak the question, the data display won't really reflect that. So it's great if you follow proper methodology, but if you don't have a process for yourself it can become a rabbit hole of curious questions with incomparable responses.
Incredibly easy to generate surveys with drag and drop features. The ability to quickly display the results was nice and look at individual responses or the average/trend response. I was very delighted about their support, I had to call to attempt to restore data and they were able to reverse some things with a short call.
Larger data sets, or open-ended answers just don't flow well for SurveyMonkey. It's an incredibly powerful tool for polling, and while there's logic there for form building it's not robust enough for a professional image.
Gopal R.
Professional Training & Coaching, 1-10 employees
Used weekly for 2+ years
Review source
Share this review:
As a sales performance improvement coach, trainer & consultant, I needed a way to automate the often tedious administrative job of sending and collecting the pre-workshop assignments that provide much-needed input to shaping the client's workshop and selecting the opportunities on which the group will work during the session. SurveyMonkey came to the rescue 10 years ago by providing an on-line...
Easy-to-use | intuitive | fully web-based with no client to install | compatible with nearly every browser and ability to reach respondents even behind complex corporate security without compromising that at all.
No cons were added to this review
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