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SurveyMonkey vs Delighted Comparison (2026)

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Good recommendations?

SurveyMonkey

Delighted

Overview

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

10.5K

6.8K

498

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

4.8

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

“It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection.”

Emilia W.

Network Support Coordinator

“My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others”

Ashley G.

HR Manager

“I especially appreciate the variety of question types, customization options, and detailed analytics that help turn responses into actionable insights.”

Jenny H.

Communications Director

Pros

“It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.”

Samantha G.

Manager. Lens Based Surgery

“My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide.”

Holly D.

HR director

“The interface took a bit to get used to, but i think acclimation is normal on any software platform.”

Holly D.

HR director

Cons

“Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs.”

Emilia W.

Network Support Coordinator

“Some customization and analytics options are only available in higher-priced plans, which can be expensive for individuals or small businesses.”

Ronith C.

Student

“The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.”

Emma W.

Assistant manager

Cons

“The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills”

Robinah K.

Digital customer experience advertisor

“The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application”

Atulinda A.

Camera operator

“Support is only available on premium version which the premium version is so expensive for smaller businesses to use”

Gwendolin A.

social work