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Google Forms vs Delighted Comparison (2026)

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Good recommendations?

Google Forms

Delighted

Overview

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

11.6K

8.2K

2.9K

338

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.8

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

I also really like the built in “conditional logic” , like the page branching based on what someone answers, and that makes it easier to design custom user routes, or whatever you wanna call it. Plus because it’s all cloud based, team editing feels smooth, and when you capture real time responses the automated summary charts are really handy.

Enguerran M.

Fullstack Web Developer

“I have used it for several situations at work, and I have bee able to create forms quickly that has allowed me to organize information quickly and efficiently.”

samantha h.

Administrative Assistant

“Perhaps most importantly, it offers a robust suite of features, like unlimited responses and collaborative editing, entirely for free, providing professional grade utility without the restrictive paywalls found in competing platforms”

Coral S.

L and D Advisor

Pros

“It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.”

Samantha G.

Manager. Lens Based Surgery

“My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide.”

Holly D.

HR director

“The interface took a bit to get used to, but i think acclimation is normal on any software platform.”

Holly D.

HR director

Cons

“Lack of white labeling and branding, and missing some advanced features like complex skip logic, and specified field types such as e-signature”

Jerry L.

Lead Project Manager

“It also lacks **sophisticated logic features**, such as the ability to perform complex mathematical calculations within the form or provide detailed "save and continue" functionality for longer entries.”

Swarnika A.

Research Scholar

“The options of complex employee scheduling and the possibility of managing several class schedules are practically absent, and specialized customer care for our small education facility is unavailable.”

Blerta K.

Language Instructor

Cons

“The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills”

Robinah K.

Digital customer experience advertisor

“The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application”

Atulinda A.

Camera operator

“Support is only available on premium version which the premium version is so expensive for smaller businesses to use”

Gwendolin A.

social work