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Dynamics 365 Customer Insights Logo

360-degree customer data platform

Dynamics 365 Customer Insights - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Dynamics 365 Customer Insights?

Microsoft Dynamics 365 Customer Insights is a cloud platform that enables organizations to unify data sources and gain a 360-degree view of the customer. It combines data from intangibles such as behaviors, preferences, and demographics with various systems at the company to give one indication of the customer’s overall engagement.

With Microsoft Dynamics 365 Customer Insights, users can: connect every customer data source; gain a 360-degree view of customers and the organization's goals, priorities, and opportunities; solve complex customer issues with personalized engagement solutions.

Starting from

1500

/user

Per month

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Dynamics 365 Customer Insights's key features

Most critical features, based on insights from Dynamics 365 Customer Insights users:

Third-Party Integrations
Customer Database
Customer Segmentation
GDPR Compliance

All Dynamics 365 Customer Insights features

Features rating:

Activity Dashboard
Activity Tracking
Audience Targeting
Behavior Tracking
Customer Activity Tracking
Customer Journey Mapping
Customer Profiles
Data Integration
Multiple Data Sources
Predictive Analytics
Predictive Modeling
Real-Time Analytics
Reporting & Statistics
Surveys & Feedback

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Dynamics 365 Customer Insights pricing

Value for money:

Starting from

1500

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

Dynamics 365 Customer Insights support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Dynamics 365 Customer Insights reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Dynamics 365 Customer Insights FAQs

Q. What type of pricing plans does Dynamics 365 Customer Insights offer?

Dynamics 365 Customer Insights has the following pricing plans:
Starting from: $1500.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Dynamics 365 Customer Insights?

Dynamics 365 Customer Insights has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Dynamics 365 Customer Insights support?

Dynamics 365 Customer Insights supports the following languages:
English, French, Portuguese, Spanish, Italian, Finnish, Turkish, Norwegian (Bokmal), Danish, Czech, Dutch, German, Polish, Swedish, Greek, Russian, Japanese, Chinese (Simplified), Chinese (Traditional), Korean, Hebrew, Arabic, Thai


Q. Does Dynamics 365 Customer Insights offer an API?

No, Dynamics 365 Customer Insights does not have an API available.


Q. What other apps does Dynamics 365 Customer Insights integrate with?

Dynamics 365 Customer Insights integrates with the following applications:
Microsoft 365

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