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edna
Digital communication solutions
Table of Contents
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edna - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
edna overview
What is edna?
edna is a digital communication solutions that help businesses engage with customers across multiple channels. Their omnichannel platform and products unify conversations happening via WhatsApp, Apple Business Chat, Viber, SMS, push notifications, web/mobile chat, and more.
Key capabilities offered by edna include campaign management, contact center solutions, chatbots, in-app messaging, and tools to analyze performance. Their solutions integrate easily with existing systems like CRM and ERP so agents get a unified view of the customer. Open APIs also allow the product to be used without needing the edna interface.
With 18 years of experience and over 2500 customers, edna has helped clients across industries including banking, retail, healthcare, education, real estate, and automotive improve customer experience. Their secure, scalable solutions deployed via cloud or on-premise support advanced features like activity monitoring, KPI tracking, and omnichannel messaging and conversations.
By centralizing communication channels, automating conversations where possible, and equipping agents with the tools they need to manage high volumes of outreach, edna enables businesses to boost engagement, increase conversions, and nurture lasting customer relationships.
Key benefits of using edna
Increase Conversions Easily, Close Sales Faster;
Automate Communication With Customers Via Chatbots;
Offer High Quality, One-to-One Interactions Over Multiple Chats;
Create lasting relationships by offering multi-channel support to your customers across journey.
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Viber
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Text Request
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edna FAQs
edna has the following typical customers:
Mid Size Business
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Q. What languages does edna support?
edna supports the following languages:
English, Indonesian, Russian, Spanish
Q. Does edna offer an API?
No, edna does not have an API available.
Q. What level of support does edna offer?
edna offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat