Epos Now vs Details Flowers

Square Point of Sale

Clover

PayPal Point of Sale

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts, inventory, reports, and more.

Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other service businesses manage their point-of-sale operations, with secure payment solutions and reliable business management features

The PayPal Here app is a mobile point of sale (POS) software designed to help businesses securely process debit or credit card payments and generate invoices. The application enables retailers and manufacturers to create and organize product lists and add details including photos and descriptions.

Owner

While the system is generally user friendly , occasional software glitches and the need for more responsive customer support can be frustrating at times.

IT Support

There was no proactive communication, no structured transition, and limited effective support when issues arose.

Shop keeper

Very satisfied especially with customer service as they were there for immediate help when ever we needed them when we were first navigating the system.

Easily connect to major online ordering and delivery apps to create new revenue streams using Epos Now’s restaurant POS system. Then, manage in-house operations using complex inventory management down to ingredient level alongside detailed reporting, and management tools.


Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Barcode Recognition

Barcode/Ticket Scanning

Bar Tab Management

Billing & Invoicing

Cash Management

Clock In/Out

Consignment Management

Contact Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Reports

Data Security

Data Synchronization

Debit/Credit Card Processing

Discount Management

eCommerce Management

Electronic Payments

Electronic Signature

Employee Management

For Bakeries

For Bars/Clubs

For Food Trucks

For Jewelry Stores

For Liquor Stores

For Restaurants

For Retail

Gift Card Management

In-Person Payments

Inventory Control

Inventory Management

Inventory Optimization

Inventory Replenishment

Inventory Tracking

Invoice Management

Item Management

Kitchen/Menu Management

Label Printing

Layaway Management

Loyalty Program

Mobile Access

Mobile Device Management

Mobile Payments

Multi-Channel Management

Multi-Location

Multiple Payment Options

Multi-Store

Offline Access

Online Ordering

Online Payments

Onsite Printing

Order Entry

Order Fulfillment

Ordering Automation

Order Management

Order Processing

Order Tracking

Payment Gateway Integration

Payment Processing

PCI Compliance

Performance Metrics

Point of Sale (POS)

Point of Sale (POS) Integration

Price/Margin Management

Pricing Management

Product Catalog

Promotions Management

Purchase Order Management

Purchasing & Receiving

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Real-Time Updates

Receipt Management

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Reservations Management

Restaurant POS

Retail Inventory Management

Retail Management

Retail POS

Returns Management

Sales History

Sales Management

Sales Reports

Sales Tax Management

Sales Trend Analysis

Search/Filter

Separate Checks

Split Checks

Staff Management

By industry, Epos Now reviewers are most commonly professionals in retail (33%). The most frequent use case for Epos Now cited by reviewers is point of sale (38% of reviewers).

Users and use cases

Some reviewers feel Epos Now offers affordable pricing for start-ups and appreciate the bundled hardware and software. However, some users report hidden fees, unclear billing, and frequent add-on costs reduce overall value for money.

Value for money

Epos Now is a retail POS system tool offering key features such as debit/credit card processing, sales reports, and electronic payments, among others.

Epos Now

Web-based

iPad

iPhone

Windows

Android

SumUp Point of Sale

Toast POS

Shopify POS

Revel Systems

Lightspeed Retail

Lightspeed Restaurant

Shopify

Square for Retail

Odoo 

TouchBistro

Complete Solution

Delayed and denied refunds

director

Having issues with getting a refund for £253 for several months, and still experiencing deductions from my bank account even after the contract has been terminated, after listening to the call records when this product was sold to me, is highly unacceptable.

As soon as you are not happy with their services they tie you up to the contract and refuse to get the equipment back and refund you.

97% of reviewers feel negative about Refund Issues. Reviewers say obtaining refunds is challenging, with long delays, repeated follow-ups, and lack of response from customer service. They indicate that promised refunds are often not processed, even after returning equipment or providing proof of payment. Users mention being passed between departments and unable to speak with decision-makers, leading to unresolved cases. They feel that the company refuses to honor refund agreements or accept returns, causing financial strain and disappointment, especially for small businesses operating on tight budgets.

Frequent hardware malfunctions

Director

We tried the handheld which constantly disconnected from the FOH and kitchen printers - you have to beg for help from this company.

76% of reviewers feel negative about Printer and Barcode Issues. Reviewers report problems with barcode printers and receipt printers, including labels that fail to scan, printers that break or disconnect, and cash drawers that don’t function properly. They indicate that printing receipts, tags, and invoices is unreliable, often requiring manual workarounds. Users mention delays in receiving hardware, rigid printing parameters, and difficulties connecting devices. They feel these issues disrupt daily operations, especially during busy periods, and cause frustration when orders or payments cannot be processed efficiently.

Concerns about business practices

owner

Still waiting on phone calls from them its a sad company that robs people of their money.

80% of reviewers feel negative about Scam and Fraud. Reviewers express distrust in the company’s business practices, stating that money is taken without delivering promised products or services. They indicate feeling misled by sales representatives and describe the experience as a waste of time and money. Users mention repeated charges, lack of support, and a perception that the company prioritizes profit over customer satisfaction. They say the company’s actions resemble scams or fraudulent behavior, leading to frustration and regret over their investment in the system.

Difficult contract termination

I closed my account in their till back office on the last day of the agreement, but they still charged me for the upcoming month. When I called their support to complain, they claimed I never sent them any notice to terminate my agreement, even though I had forwarded the email I sent to them over a month before and had also sent a letter via special delivery which they did confirm they had received.  

There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use.

98% of reviewers feel negative about Cancellation Issues. Reviewers report persistent problems when trying to cancel subscriptions, including continued charges after cancellation requests and difficulty reaching support. They indicate that contracts are rigid, often requiring payment of exit fees or penalties even when the system is not functional. Users mention needing to block payment methods or close accounts to stop charges, and say cancellation processes are unclear or ignored by the company. They feel frustrated by repeated attempts to terminate agreements, which result in ongoing financial losses and wasted time.

Unexpected and escalating costs

Manager

There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps.

Then the costs started adding up...   there was an additional $25 charged each month for who knows what (I was told support - but that was a joke), another $50 a month just to connect to Xero, then upwards from $25 to use custom templates - a must as their standard design is pretty bad.  

67% of reviewers feel negative about Pricing. Reviewers indicate that monthly fees, add-on charges, and hidden costs accumulate quickly, making the system more expensive than anticipated. They mention being tied into contracts with little flexibility and having to pay for basic features or support. Users report confusion over billing, unexplained charges, and additional fees for integrations or warranty coverage. They feel that pricing policies are unclear and that the overall value does not match the cost, leading to dissatisfaction and a desire to seek alternative solutions.

Remote management flexibility

78% of reviewers feel positive about Back Office. Reviewers appreciate being able to access and manage the system from anywhere, which allows them to work remotely and stay updated on sales. They indicate that the back office is user-friendly, easy to navigate, and provides real-time information. Users find it helpful for handling issues outside the shop and managing products without interfering with front-end operations. They mention that the range of views and reporting options in the back office streamlines paperwork and daily management, making business operations smoother and more efficient.

Comprehensive business insights

Bookkeeper

sales and purchasing information is excellent on the back office and the ability to export reports and print is good.

81% of reviewers feel positive about Reporting. Reviewers indicate that the system offers a wide range of detailed sales, stock, and financial reports, which help them monitor business performance and identify busy periods. They appreciate the ease of exporting and printing reports, as well as the cloud-based access that allows them to check data remotely. Users say the reporting tools are flexible for different business types and find the breakdowns by category and subcategory especially useful. They mention that these features save time and make managing accounts and business operations more efficient.

Streamlined initial setup process

IOS Manager

Hardware and initial  setup was a breeze with the help of  our intergation manager.

81% of reviewers feel positive about Setup. Reviewers say the system is easy to set up, with clear guidance from support teams during installation. They appreciate being able to customize the till layout and add products according to their business needs. Users mention that hardware integration and onboarding are straightforward, and ongoing management is simple once the initial setup is complete. They indicate that any setup challenges are quickly resolved with assistance, allowing them to get their business running efficiently. The ease of setup is frequently highlighted as a key benefit for new users.

Accessible staff training resources

Baker

The ease of operating the system, the bundle I purchased comes with everything needed, the training is straight forward and the support I receive is great,

80% of reviewers feel positive about Training and Learning Curve. Reviewers appreciate the availability of tailored training sessions and clear instructions, which enable them to quickly teach staff and troubleshoot issues. They indicate that the system’s intuitive interface allows for fast onboarding with minimal downtime. Users mention helpful guides and ongoing support for learning new features, and say training can be completed in a short time. They find the training resources valuable for maintaining service quality and adapting to business needs, making the learning process manageable for both new and experienced users.

Intuitive user experience

Adding products etc really easy and anyomne can do it

89% of reviewers feel positive about Ease of Use. Reviewers find the software simple, straightforward, and user-friendly, making daily operations easy for staff and business owners. They appreciate that adding products and navigating options requires minimal effort, and say the system’s intuitive design reduces complications. Users indicate that helpful support is available when needed, and learning the system is quick even for those with limited technical skills. They mention that the ease of use contributes to efficient bookkeeping and smooth shop openings, making it accessible for a wide range of users.

Coffee Shop

We signed up with Epos Now Payment Services (Account  [sensitive content hidden]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process.

I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system.

They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled.

As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode.

The thing I like the least about Epos Now is that it is set up primarily for food service, so we can't change some of the places in the machine that say food/drink, etc.  And also, we wish the time was able to be adjusted to 12 hour time instead of 24 hour.

co owner

Also glad to see that up grading the system to help business to have an easier time and be able to help more customers as well as being able to send more time with our families and less time doing reports or uploading items into the system.

Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments.

Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers.

The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident.

Owner Operator

On the sales screen the button to finish a sale is located next to the button to review other sales such as completed, held etc.

Board member

Card machine when you take a payment it does not make any noise, you can only use one card machine to take transactions from the pos system

For several hours, we were unable to accept card payments while attempting to identify the cause of the issue.

Owner Manager

Helps me to monitor for stock discrencies, great for extracting data for the accountant and much more

Company Director and Operations Manager

I use the app on my iPhone to check sales and staff hours, even when at home or out and about.

Partner

Epos Now has helped us streamline operations, improve reporting accuracy, and train staff with ease. While there’s a minor drawback around user permissions, the benefits far outweigh it.

Engraver

Call again and select option for billing query or complaints and prepare for outsourced call centres outside the Uk with limited knowledge unable to resolve a simple issue.

Payment processing is smooth, and the sales management tools make tracking performance easy.

Business Owner Director

Ability to have the option to print a customer receipt or not.

Epos Now vs Details Flowers Comparison (2026)

Epos Now

Details Flowers

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives