Eventbrite vs Gateway Ticketing

TicketSource

Fienta

Purplepass

TicketSource is a free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to all. Promote, sell and manage any event in any venue.

Fienta is an event ticketing and registration platform for all kinds of events with features for ticket sales, attendee registration, event pages, mobile and PDF tickets, order management, and real-time reports on sales and marketing. Validate tickets using Fienta's mobile app for iOS & Android.

Purplepass is the cloud ticketing platform built for theatres, universities, festivals, and any live event. Embed a branded checkout, offer interactive seat maps, manage passes and merch, scan tickets offline, view real-time analytics, and get 24/7 US-based support.

Marketing and Events Coordinator

Eventbrite's reporting features could be more customisable, and occasionally, the customer support response time feels slow, especially during peak times.

https://www.eventbrite.com/l/event-management-software/

Access Control

Activity Dashboard

Alerts/Notifications

Attendance Management

Attendee Management

Attendee Tracking

Audience Engagement

Badge Management

Barcode/Ticket Scanning

Budget Management

Calendar Management

Class Registration

Conferences/Conventions

Contact Management

Credit Card Processing

Customer Data Management

Customer Support

Customizable Branding

Customizable Forms

Customizable Templates

Data Import/Export

Discount Management

Email Marketing

Email Reminders

Employee Management

Event Management

Event Registration

Event Scheduling

Event Ticketing

Exhibit/Vendor Management

For Virtual Events

Group Registration

Kiosk Ticketing

Marketing Automation

Mobile Access

Mobile Ticketing

Online Booking

Online Registration

Online Ticketing

Onsite Ticketing

Payment Processing

Point of Sale (POS)

Print-at-Home

Promotions Management

Real-Time Data

Real-Time Reporting

Refund Management

Registration Management

Reminders

Reporting/Analytics

Reserved Seating

Sales Reports

Seating Map

Self Check-In/Check-Out

Social Media Integration

Social Promotion

Surveys & Feedback

Third-Party Integrations

Ticketing

Ticket Reservations

Venue Management

Volunteer Management

Website Integration

Website Management

Weddings/Parties

Reviews for Eventbrite come from a wide variety of industries, including education management (7% of reviewers), non-profit organization management (5%), and marketing and advertising (5%). The most frequent use case for Eventbrite cited by reviewers is event management (49% of reviewers).

Users and use cases

Some users report that Eventbrite’s flexible fee options and affordable free plan help with budgeting, and they appreciate the transparent pricing and scalability. However, reviewers indicate that high fees, unpredictable costs, and limited nonprofit discounts reduce its value for some organizations.

Value for money

The Eventbrite integrations most frequently cited by reviewers are: Meta for Business (a social media marketing product rated 4.7 out of 5 for its integration with Eventbrite), Mailchimp (an email marketing product, 4.7), and Google Calendar (a scheduling product, 4.8).

Integrations

Eventbrite is an event management program with key features that include event scheduling, online registration, ticket reservations, registration management, barcode/ticket scanning, payment processing, and more.

Eventbrite

Web-based

iPad

iPhone

Android

Cvent Event Management

Brown Paper Tickets

Ticket Tailor

Ticketbud

Whova

Weeztix

Eventzilla

EventCreate

Weezevent

TicketSpice

Bizzabo

TicketLeap

Showpass

RSVPify

Tickethome

Basic

Slow and limited customer assistance

Coffee Processing Intern

Customer service is not the best and if you run into trouble, you are basically on your own to figure it out.

Director of Recruiting 

Difficult to get a hold of anyone in customer service, especially when there were times where the site froze

43% of reviewers feel negative about Eventbrite’s customer support. Users indicate that reaching a real person for help is difficult, with no readily available chat or phone support for most customers. They report slow response times, especially during urgent situations or peak event seasons, and say that self-service resources like FAQs are often insufficient. Reviewers feel unsupported when facing technical issues or needing quick resolutions, and some mention unresolved problems or a lack of follow-up from the support team.

High and confusing fee structure

52% of reviewers feel negative about Eventbrite’s pricing. Users frequently mention that service and processing fees are higher than expected, especially for small businesses and nonprofits. They say the pricing structure can be confusing, with additional costs for premium features and inconsistent fee application. Reviewers indicate that these fees can significantly impact profits and sometimes force them to raise ticket prices. They also express frustration with the lack of transparent pricing and the absence of affordable options for organizations with limited budgets.

Occasional technical glitches

53% of reviewers feel negative about Eventbrite’s bugs and issues. Users report experiencing slow loading times, glitches during high-traffic periods, and occasional crashes when processing payments or scanning tickets. They say technical problems can disrupt the event registration process and cause frustration for both organizers and attendees. Reviewers mention that some features are not intuitively located, and navigating settings can require extra effort. They also highlight inconsistencies in event information and difficulties with integrations, which sometimes lead to confusion or additional troubleshooting.

Expansive social media reach

Administrative

The platform's wide reach helps in promoting events effectively and the integration with social media platforms boosts visibility.

Robust Promotion Tools: From email campaigns to social media sharing and analytics-driven insights, Eventbrite empowers event organizers to effectively market their events and maximize attendance.

99% of reviewers feel positive about Eventbrite’s social media integration. Reviewers indicate that the ability to share events directly on various social platforms is crucial for maximizing visibility and attendance. They appreciate seamless integration with marketing tools like HubSpot and MailChimp, as well as the ease of generating shareable links for websites and social channels. Users say these features help them promote events widely, engage new audiences, and simplify participant registration. They find that social media connectivity is essential for building community and expanding event reach beyond their immediate networks.

Efficient RSVP and attendance tracking

95% of reviewers feel positive about Eventbrite’s RSVP management. Users report that the platform makes it easy to collect and track RSVPs, manage guest lists, and handle ticketing for both free and paid events. They value the ability to send invitations, monitor responses, and automate confirmation emails. Reviewers say these features help them plan more accurately, control event capacities, and keep attendees informed. They also appreciate the integration with calendars and the streamlined process for both organizers and guests to manage event participation.

Intuitive and simple experience

Manager

I like that it drives you through the important set up pieces and then gives you areas to supply additional functionality in those basic steps.

96% of reviewers feel positive about Eventbrite’s ease of use. Users say the platform is beginner-friendly, with a straightforward setup process and clear navigation. They appreciate that minimal training is required and that the interface allows for quick event creation and management. Reviewers find that Eventbrite simplifies complex tasks, making it easy to manage registrations, payments, and attendee communications. They indicate that the platform’s user-friendly design saves time, reduces stress, and is accessible to both organizers and attendees, regardless of technical experience.

Comprehensive event organization tools

Executive Director

The best past is how they have the software laid out where you just input your information and it creates a beautiful landing page for information & tickets.

94% of reviewers feel positive about Eventbrite’s event management capabilities. Users think the platform streamlines the process of creating, promoting, and managing events of all sizes, from small gatherings to large conferences. They say it’s easy to set up event pages, customize ticket types, and track attendance in real time. Reviewers appreciate being able to manage guest lists, collect attendee information, and access useful analytics. They indicate that the platform’s flexibility supports both free and paid events, and they value features like online registration, waitlists, and integration with other platforms for broader reach.

Tech Specialist

Overall, Eventbrite provides a smooth event management experience with an intuitive interface, quick customer support, and straightforward attendee reporting that makes organizing and tracking events feel easy. While the platform is generally reliable and efficient, the added fees and need to upgrade for some advanced features can be frustrating at times.

Customer Service Lead

I apply the use of Eventbrite in my daily task of registration of events, receiving of customer queries, and recording of attendance of events.

Director

I have never required support from customer service, such is the ease at which the platform can be used and the confirmation emails received after placing a booking is useful, especially with tools to quickly add events to your calendar.

Founder

The dashboard gives you a clean overview of ticket sales and attendee data in real time, which is incredibly useful for planning logistics.

President

Eventbrite helps get high visibility to events my company is hosting, and makes it easy to keep track of attendees and attendee's contact information.

From using the platform to book onto events as part of my MBA programme to booking tickets for the family, the platform works well.

Owner

I can upload flyers, find locations by map, and process payments to keep my orders in one place.,

Project Manager

The Fees can add up for attendees, limited customisation for event pages, and discoverability varies.

owner, designer, web developer

Eventbrite has a lot of options available for all types of businesses, even small charities, as it has free options related to events that I struggled to find elsewhere.

Office Manager

What I like most about Eventbrite is that it is simple as a user to browse numerous events, to filter those events, and to purchase tickets.

Executive director

There were no hidden fees, the setup was easy, and it allowed me to set up virtual events with tickets for my non-profit webinars without any hassle.

Community Engagement and Operations Manager

Fees. But everyone has fees. Once we enabled buyers the option to cover the fees our costs were much less (we are a nonprofit, not making money off our class offerings and every dollar counts!)

Co Founder and Lead- Client Success

It's a standalone platform, not something that can be integrated with a ticketing engine and can distribute inventory across multiple ticketing websitesm

Customization options for event pages are also limited beyond basic text and a banner image.

I particularly like the option of filtering by "Features", "Event Types", "Resourcing" and "Pricing".

When we were just getting started with posting events for our organization the reach that Eventbrite provided to the community was essential to getting noticed.

Health Promotion Specialist

Eventbrite allows the user to create and organize events without the hassle.

Consultant

I've used the platform for various activities including extra curricular events, virtual guest speaker and much more.

Event Organizer

Sometimes I find that the ability to change a reservation or submit a refund can be challenging otherwise it is a solid tool

Deputy Director

I also quite like some of the UI improvements, particularly the design when using it on a mobile phone or mobile browser.

It's very clear how to do everything and they have a AQ if you need any help or chat. And everyone's already on event brite looking for something so my event has more of a chance of being seen.

It has a very organized event managing process that can let you start in less than 1h.

Analyst

Eventbrite offers a clean, intuitive interface that makes it easy for users to create, manage, and promote events. Whether you’re hosting a small workshop or a large conference, the platform guides you through the process step by step.

Operations Director

The attendee report feature leaves some key functions missing that allow the admins to easily hone in on attendee details for follow up, especially for nonprofits who want to manage donations, etc.

We used Eventbrite to sell tickets for our national tour — and ended up losing over $3000 through a "Boost ads" system we never turned on or approved.

Eventbrite Software has revolutionized the way we manage events in my business, dealing with everything from timetabling to registratioia and attendee control.

Software Engineer

Customizable ticketing features allow for various ticket types and discounts, making sales smooth and adaptable to different events.

Software tester

i like the easy and user friendly interface which allows to quickly manage your event like creating a page for your event and easily having options to sell tickets for your event.

Eventbrite allows me to organize events, get the word out about my events and track ticket sales/attendance in an easy manner.

I also find that certain features, like some marketing tools and more advanced options, feel limited unless upgrading to higher-priced plans.

Head of Marketing

In conclusion, Eventbrite has quickly become my favorite ticketing site due to its ease of use and impressive event discovery features. Despite the design limitations, the platform's functionality and ability to connect users with a diverse range of music events have solidified its position as my go-to choice for ticket purchases.

Quick event creation, reliable ticketing and check-in tools, and broad audience reach.

Marketing Manager

Payment is made simple by using clear boxes to fill along with safe and secure payment options.

Office Admin

Its user-friendly interface, event promotion tools,  event management capabilities, and excellent customer support make it my go-to platform for all my event planning needs.

Senior Manager- New Business

It has reduced my dependency of searching the events on web and helped me in keeping a track of what I'm attending at what time I'm planning my overall marketing calendar of the month.

Owner and Certified Cat Trainer

It has helped me bring many event ideas to life by being a very straightforward event creation and selling platform.

Eventbrite has no good customer service department, no refunds, no call backs, no easy way to set up events, no background or vetting vendors or event organizers, anyone can set up and sell tickets in this platform without vetting or any secured links.  

Loan servicing specialist

It shows the menu and price per person with the option of buying through the site instead of the restaurant.

I finally quit printing off a million pages of hotel and car information, because it was all stored on my phone.

It provides various types of registration setups including line items, and we can customize the registration look and feel uploading your own graphics and logos.

I particularly appreciate the range of customization options available for events, which enable organizers to tailor their pages to reflect their branding.

Associate Professor

You can subscribe to receive targeted emails about events occurring in your area from the company, or just look them up online or use the app to find what events (family, concert, etc) you are interested in.

Service fees on paid events can feel steep, especially for smaller creators trying to keep ticket prices accessible.

I have used Eventbrite to find events in my area, to share and post events that I am hosting, and to procure tickets for events.

Crisis Intervention Peer Specialist

I love the ease of the website and app as well as the abundance of activities and events. Whether you want to do something social locally or you want to listen to a webinar and learn about something in your career field, personal growth, or mental health.

Eventbrite vs Gateway Ticketing Comparison (2026)

Eventbrite

Gateway Ticketing

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives