Galaxy Pricing, Features, Reviews & Alternatives

Galaxy

Ticketing software for zoos, museums and other attractions

4.25/5 (8 reviews)

Galaxy overview

What is Galaxy?

Galaxy is a ticketing software designed to help theme parks, zoos, aquariums, museums, ferries, or other tours and attractions handle point-of-sale processes, sales, memberships, and more on a unified platform. Organizations can manage, reserve, and invoice advance or group sales orders, create and apply discounts, provide upsell opportunities, and collect customers' demographic information for marketing purposes.

Galaxy allows water parks to sell various types of tickets on-site and via self-service kiosks, web stores, resellers, online travel agencies, and third-party distributors. Museums can offer custom payment plans to guests, create a seat map, and set up pricing levels for events, and issue membership or annual passes. Managers can also add menu items to food and beverage orders, define prices based on day or time and streamline checkout processes using a customizable touchscreen.

Galaxy facilitates integration with various third-party fundraising, donor management, and other systems. Theme parks can store, view, and capture members' images for quick identity verification. Guests can also utilize the online portal to redeem entitlements, retrieve and display passes, and more.
www.gatewayticketing.com

Pricing

Pricing options
One time license
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

B@35a32eab
Galaxy screenshot: Galaxy admissionsGalaxy screenshot: Galaxy edit discountsGalaxy screenshot: Galaxy create new membership

Galaxy user reviews

Value for money
Features
Ease of use
Customer support
  3.3
  4.1
  4.1
  4.2
Tammy T.

A must for admissions-based business

Used occasionally for 6-12 months
Reviewed 2019-08-05
Review Source: Capterra

Pros
I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.

Cons
I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Grant R.

Gateway Ticketing, A Partner in our Operation

Used daily for 2+ years
Reviewed 2021-04-02
Review Source: Capterra

We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.

Pros
Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members.

Cons
There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dannielle B.

Not ideal for nonprofit institutions in need of ticketing software

Used occasionally for 1-2 years
Reviewed 2017-06-10
Review Source: Capterra

Pros
Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru.

Cons
It's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents.

Response from Gateway Ticketing Systems


Thanks for leaving us a review. We took this and similar feedback we were hearing and worked over the last several years to make our CRM functionality much more robust. With Galaxy and our CRM+ product, you will get a full 360 degree view of your customer and you're able to use that data to personalize every guest experience. We also offer industry leading integrations with software like Altru if you'd prefer to stick with your current solution but want the best-in-class ticketing and reporting functionality available in Galaxy.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Alicia C.

Galaxy presents some interesting challenges but also provides customer service to troubleshoot.

Used daily for 2+ years
Reviewed 2017-10-06
Review Source: Capterra

Pros
The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness.

Cons
If you are using multiple platforms and need to rely on integration you will likely experience some challenges.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Andrew N.

Great POS software

Used daily for 2+ years
Reviewed 2019-12-10
Review Source: Capterra

Pros
Very user friendly and customizable. Can organize dashboard based on your needs.

Cons
There are a lot of expensive add ons that are not included

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Galaxy pricing

Pricing options
One time license
View Pricing Plans

Please contact Gateway Ticketing Systems directly for pricing information.

Galaxy features

API
Access Controls/Permissions
Alerts/Notifications
CRM
Calendar Management
Contact Management
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
Email Marketing
Mobile Access
Reporting & Statistics
Reporting/Analytics
Social Media Integration
Surveys & Feedback
Third Party Integrations

Activity Dashboard (388 other apps)
Search/Filter (309 other apps)

Additional information for Galaxy

Key features of Galaxy

  • A list of events with their respective dates
  • Accept and process financial transactions
  • Access the software remotely via mobile devices
  • Add customized logos and colors to the interface
  • Adjusting presentation or communication based on the tastes of a specific customer
  • Alerts/notifications within the system
  • Allows for integration with other systems/databases
  • Alter the layout and content of reports
  • Business with more than one location/store
  • Centralized database of stakeholders and their contact information
  • Communicate with and outreach to followers/customers/clients in multiple ways
  • Create and manage reservations
  • Create and send email blasts/campaigns
  • Create unique categories of information to embed within your communications
  • Create, manage, and share multiple calendars
  • Create, save, and re-purpose formatting
  • Create, save, and re-purpose formatting for emails, forms, and other campaign elements
  • Create, send, and track purchase orders and their statuses
  • Customize your contracts and forms so customer's become associated with your brand
  • Customize, sell, and distribute tickets
  • Database of members to track personal information of individuals and families
  • Design, communicate, and distribute incentives to perform a specific action
  • For selection of seat at booking or check-in
  • Gain access to event through mobile device
  • Gain access to event via reservation holder at event
  • Gain access to event via the web
  • Gauge satisfaction and receive information for improvement and success
  • Grants the users access to all events for one season
  • Graphical representation of the data
  • Identify and track items using barcode tags or RFID (radio-frequency identification) tags that contain electronically-stored data
  • Import and export information and reports to and from the program
  • Improve business process by accessing more features and applications by combining third party integrations
  • Integrate with email such as Gmail, Outlook, Yahoo, etc.
  • Integrate with Facebook, Twitter, LinkedIn, etc.
  • Integrate with your customer relationship management software to better connect all aspects of your business, especially your customers
  • Make a list of and register attendees for an event
  • Manage and store data in a database
  • Manage relationships with customers and address customer concerns while tracking previous interactions
  • Manage user accounts, profiles, roles, permissions, and other details
  • Monitor the movement and quantities of inventory items
  • Obtain tickets via Kiosk upon arrival at event
  • Plan an event's time and location
  • Provide a comprehensive overview of organization's finances
  • Receive analytics during diagnostics
  • Receive information and notification of changes as soon as they are available
  • Regulate who can view and use the system by setting permissions and issuing passwords
  • Schedule and manage the logistics of activities and other gatherings
  • Searchable repository of information about clients
  • Searchable repository of information about clients
  • Send / receive, process, and execute orders
  • Set a time to generate routine reports automatically
  • Specify type of reserved ticket based on seating.
  • Store and find contact information such as names, addresses, and social media accounts
  • The ability to print tickets before arriving
  • The ability to purchase food/ beverage/ souvenirs
  • The ability to scan barcodes to ensure accurate pricing and label tracking
  • The resale of tickets based on demand and availability
  • Track and manage the quantity of resources on hand to maintain proper supply
  • Track products that are for sale at a reduced price or part of coupon promotions
  • Track specific people who attended events or the total number of attendees
  • View and analyze the quantities of products being sold at any given period
  • View and track pertinent metrics
  • Website builder or integration with 3rd party site
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