eWay-CRM vs MediaOS

HubSpot CRM

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

marketing manager

Additionally, the customer support team is responsive and helpful, ensuring any issues are promptly resolved.

full stack developer

eway-crm billing & invoice process has been good an task mangement system has been excllent and function has been properly work .eay to use or customer support service has been amazing.

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing. 

It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Advocate Management

Agile Methodologies

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assignment Management

Auto-Dialer

Autoresponders

Batch Processing

Bid Management

Billable Items Tracking

Billing & Invoicing

Billing Rate Management

Budget Management

Buyer Management

Calendar Management

Calendar/Reminder System

Calendar Sync

Call List Management

Call Monitoring

Call Recording

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Segmentation

CAN-SPAM Compliance

Change Order Management

Charting

Click Tracking

Client Management

Client/Property Matching

Client Tracking

Collaboration Tools

Commenting/Notes

Committee Management

Communication Management

Conflict Management

Contact Database

Contact Management

Contract/License Management

Cost-to-Completion Tracking

Customer Advocacy

Customer Database

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Management

Data Synchronization

Deadline Management

Deal Management

Document Generation

Document Management

Document Storage

Document Templates

Donation Tracking

Drag & Drop

Drip Campaigns

Due Date Tracking

Dynamic Content

Email Alerts

Email Campaign Management

Email Distribution

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Estimating

Event Management

Expense Tracking

File Management

File Sharing

Filtering

Financial Management

For AEC Industry

For Contact Centers

Forecasting

For Insurance Industry

Forms Management

For Nonprofits

For Real Estate

For Small Businesses

For Startups

Fundraising Management

Grant Management

Image Library

The eWay-CRM integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.7 out of 5 for its integration with eWay-CRM) and Microsoft 365 (a document management product, 4.9).

Integrations

Reviews for eWay-CRM come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Machinery (4%), and Mechanical or Industrial Engineering (4%). The most frequent use case for eWay-CRM cited by reviewers is CRM (63% of reviewers).

Proprietary

eWay-CRM

Android

Windows

iPhone

iPad

Web-based

Pipedrive

Dynamics 365

Netskope One Platform

ActiveCampaign

Zendesk Suite

monday CRM

Lite

Standard

Plus

Limited customization flexibility

Vice President

It keeps things organized and simple, but restoring deleted fields comes with extra support costs, which is frustrating.

Sales Coordinator

We also are finding it tough to make changes to the layout and style of some sections using the Admin Centre funtction.

37% of reviewers feel negative about eWay-CRM’s custom fields. Some users report difficulties with adding, restoring, or editing custom fields, noting that changes may not be reflected across the system or require paid support. Reviewers say the admin interface for managing fields and layouts is sometimes confusing or unintuitive. They feel the inability to customize document layouts, organize fields, or filter effectively limits their ability to tailor the system to specific business needs. Users also mention that restoring deleted fields can incur extra costs.

Sluggish system performance

accountant

The synchronization of the add-on itself is usually slow and it is often necessary to restart Outlook or the whole computer to make the add-on visible and usable.

Imagenology Manager

Synchronization process is sometimes slow, produce many warnings and the informative mini window at the center of monitor is annoying when you are reading something.

65% of reviewers feel negative about eWay-CRM’s performance and speed. Reviewers indicate that the add-in can slow down Outlook, especially during startup or synchronization. Some users say the system lags, freezes, or requires frequent restarts, which interrupts their workflow. They mention that syncing large datasets or using the online version can be time-consuming. Reviewers feel these slowdowns are particularly inconvenient during busy periods or when managing client information, and they note that weaker devices experience more pronounced delays.

Frequent technical disruptions

Staffing Specialist

Sometimes the login screen keeps popping up, which interrupts my work and makes me lose focus.

Manager technical support

After starting Eway, my computer freezes for about 2 minutes and doesn't respond to anything.

71% of reviewers feel negative about bugs and issues in eWay-CRM. Some users report recurring synchronization failures, add-in crashes, and error messages that disrupt workflow. Reviewers indicate that the Outlook integration can lead to instability, including freezing, forced restarts, and plugin conflicts. They find that login prompts and panel shutdowns interrupt tasks, while technical glitches like duplicate entries and merging errors create frustration. Users say these problems often require support intervention and can impact daily productivity.

Integrated email campaign tools

Trader

Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities.

94% of reviewers feel positive about eWay-CRM’s email marketing. Users think the integration with Outlook simplifies managing campaigns, tracking engagement, and organizing communication. Some reviewers find the marketing module effective for running and monitoring campaigns, while others highlight features like reminders, lead capture, and customizable templates. They say having all marketing and sales data in one environment helps streamline processes and improve reporting. Reviewers feel these tools support better decision-making and contribute to improved marketing outcomes.

Centralized information access

Consultant

eWay-CRM is an accessible and user-friendly system that allows us to easily keep track of our customers and related information.

98% of reviewers feel positive about eWay-CRM’s database management. Reviewers indicate the system makes it easy to store, filter, and retrieve all customer and project information in one place. They find searching historical records and tracking inquiries straightforward, which supports efficient daily operations. Some users say the integration with Outlook and compatibility with mobile devices enhance accessibility. Reviewers appreciate the ability to customize the database to fit specific business needs and value the clear organization, which they feel saves time and improves internal communication.

Streamlined sales processes

Sales Administrative

eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized.

Process Engineer

We use eWay to manage Deals and it has resulted in much more efficient Sales Team meetings and targeted sale work.

96% of reviewers feel positive about eWay-CRM’s sales management. Reviewers appreciate the ability to track leads, manage sales pipelines, and automate workflows, which they say helps teams stay organized and prioritize deals. Some users report that integration with Outlook makes it easier to manage sales activities without switching tools. They find features like document storage, deal tracking, and communication logging beneficial for collaboration. Reviewers feel these capabilities support efficient sales meetings, forecasting, and overall sales team productivity.

Responsive customer assistance

Marketing Manager

This system allows us to manage our relationships with current and prospective customers efficiently.

96% of reviewers feel positive about eWay-CRM’s customer support. Reviewers appreciate the knowledgeable and responsive support team, noting quick resolutions via live chat and phone. Some users say onboarding and training are well-handled, making adoption easier. They value ongoing assistance with customization, troubleshooting, and updates. Reviewers indicate that support is available during critical moments, which helps maintain business continuity. They feel the proactive approach and willingness to address feedback contribute to a positive experience.

Operational Director

We have the system customized to our needs, so we use it for absolutely everything — from marketing, inquiries, quotes, and client and supplier orders, to work logs, attendance, and invoicing based on completed work.

We also have it connected with Pohoda (our invoicing software) and with our website — specifically the front page where clients register for training sessions.

Solution Design Engineer

eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface.

Sales Representative

The mobile app is limited to read-only access for most features, which makes it more of a quick reference tool than a full workstation for managing data on the go.

However, I would appreciate more advanced and progressive features, such as enhanced reporting, updated statistics, and additional functionalities that reflect modern CRM standards and evolving business needs.

At the moment, I am experiencing an issue with the web version not saving newly created cases, which significantly limits usability. While this may be a temporary or technical issue, it affects workflow reliability and creates uncertainty when working with new data entries.

Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities.

As a result, synchronization has become a bit slower for us, and unlike before, it can’t be simply turned off and on to trigger an initial sync of “my” activities so that I can continue working.

Business Development Manager

It is a practical and user-friendly CRM solution that integrates well with daily workflows and helps keep client communication and project management organized.

In particular, we appreciate the clarity and structure of the Project Management module, which helps us maintain a clear overview of ongoing projects and related activities.

ELT consultant

Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly

assistant

In projects, we generate orders, contracts and other documents from templates.

Sales and technical manager

Some details in compatibility when transforming the opportunity to project - for example the category; Also the mobile app is not matching in the user - friendliness and it is not usable for me, even though I would use it

Director

Automatic creation of an order in Pohoda for a project with a completed customer, subsequently the need for double correction of data (1x eway, 1x Pohoda).

Head of sales

You can customize all workflows and screens according to your needs, and whenever help is needed, eWay-CRM specialists are very helpful and ready to assist.

Process Analyst

For example, certain administration tasks, like form customization, are only available in the desktop version.

Sometimes eWay slows down, and occasionally it disappears or stops responding, which can interrupt the workflow and require restarting Outlook or the system. While these issues don’t happen often, they can be inconvenient, especially when working on important tasks or managing client information.

Email tracking, linking items (contacts, tasks, projects), and the ability to set follow-ups directly from emails are all very useful in our daily workflow.

Senior Analyst

e-Way is a top CRM for Microsoft Outlook, presenting easy information capture and retrieval, including invoices and client activity.

Customer Relationship

eWay-CRM allows for easy management of documents and smooth Outlook integration. But, its plug in panel is functional somehow, it causes some rare complications for not always freshing the database and so it discourages some users in the process.

Senior consultant

I have experience with other CRM systems too and eWay is easier for modifying forms, adding new downlist and more intuitive for users' work.

Integration with Outlook, Clarify of information, interconnection of the sub-modules, User-friendliness, the possibility of administration online, strong support background

Sales manager

searching in files and the need for precise diacritics when entering, unintuitive control of individual pop-up windows

eWay-CRM vs MediaOS Comparison (2026)

eWay-CRM

MediaOS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives