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eWay-CRM Logo
eWay-CRM
4.6
(571)

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The Best CRM for Microsoft Outlook

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(23)

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eWay-CRM Pricing, Features, Reviews and Alternatives

eWay-CRM product overview

Price starts from

24

/user

Per month

What is eWay-CRM?

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage their customers, contacts, sales, projects and marketing.

Key benefits of using eWay-CRM

  • Users can manage marketing campaigns, with tools for importing data, creating email campaigns, targeting recipients, and tracking the number of emails sent, delivered and opened, clicks and unsubscribes.

  • Deals can be converted into projects, with full communication histories including emails, meetings, and phone calls copied into the project along with related documents.

  • The deals module enables users to manage opportunities, track communications, and plan follow-ups, with customizable workflows and automatic task generation.

  • Details of all customers, partners, suppliers, and competitors are stored in a single database, with full business communication histories, and can be sorted or filtered based on relationship type, potential, importance, size, geography, or user-defined custom fields.

  • Predefined reports, including company sales statistics and employee time sheets, provide users with insights into various areas of their business, and can be exported as Microsoft Word, Excel, or PDF files.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Videos
    Documentation
    In Person

    eWay-CRM pricing information

    Value for money

    4.5

    /5

    571

    Starting from

    24

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    eWay-CRM features

    Functionality

    4.4

    /5

    571

    Total features

    183

    16 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Alerts/Notifications
    API
    Reporting & Statistics
    Data Import/Export
    Mobile Access
    Customizable Branding

    eWay-CRM users reviews

    Overall Rating

    4.6

    /5

    571

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.61/10
    Rating distribution

    5

    4

    3

    2

    1

    354

    190

    24

    3

    0

    Pros
    I love how customizable eWay-CRM is and the ability to integrated it with Outlook which makes it great to manage all my customers information and data in one place. The support is very great.
    I have found the speed very impressive and searching for information is rapid and easy. I also really like the way the task management system works as it allows me to keep on top of my day.
    Even the free version offers very good practicability and is a very good entry point the the software.
    Cons
    Import was quite difficult at the time because of different language settings, I had to translate the csv first but still hat some problems with some fields not importing correctly.
    Sometimes the synchronisation fails & it needs to be restarted again but that happens 1 in 10 times so its not a major deal anyway.
    Occasional crashes, and after few records sometimes appears error message.
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    Rupert T.

    Computer Software, self-employed

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    The Customizable CRM Platform That Meets Your Business Needs

    Reviewed a year ago

    My overall experience with setting up eWay-CRM for the client was highly favorable. The platform's installation and configuration were straightforward, and the wealth of customization options empowered me to adapt the platform to the client's unique requirements. Although certain advanced features might demand supplementary training or assistance, I believe eWay-CRM is an excellent option for any organization seeking a customizable and user-friendly CRM platform

    Pros

    Among the aspects I appreciated most when implementing eWay-CRM for a client was the seamless installation and configuration process. The platform's setup wizard proved to be user-friendly and intuitive, making the installation swift and hassle-free. Moreover, the integration with Microsoft Outlook facilitated the setup and customization of the client's email and calendar integration.Additionally, I found the extensive customization options offered by eWay-CRM to be truly commendable. The ability to adapt the platform to the distinct needs and workflows of the client was a significant advantage. Consequently, I managed to create tailor-made fields, views, and workflows that impeccably catered to the customer's specifications

    Cons

    In line with my experience utilizing the platform, I faced no substantial challenges or setbacks during the eWay-CRM setup for the client. Nonetheless, I observed that some of the more sophisticated customization options could be slightly intricate for non-technical users. As a result, it might necessitate some guidance or training to ensure these features are configured accurately and function as intended

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    Radek Č.

    Renewables & Environment, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Basic easy to use CRM in Outlook

    Reviewed a year ago

    lead management, customer database, communication with customers

    Pros

    Outlook integration and easy to use for Outlook users.

    Cons

    Mobile app - text only emails without attachements

    RN
    AvatarImg

    Robert N.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    eWay is very good CRM system for daily work

    Reviewed a month ago

    I´m using it every day and it helps me lot of. Very fast support reaction. I can recommend it.

    Pros

    Simple interface and opened for individual changes.

    Cons

    The new graphical layout - better organized but less information on one page (screen) is visible.

    RV
    AvatarImg

    Radek V.

    Information Technology and Services, 11-50 employees

    Used monthly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    eWay Review

    Reviewed a month ago

    I don't use software unless absolutely necessary and I think there are far more user friendly and modern CRMs out there.

    Pros

    Tracking project progress from a business perspective (opportunity, invoicing, etc.)

    Cons

    The software is outdated, I have to open another application to get to eway (Outlook) and for each tab in eway a new window opens. The software is unsuitable for tracking the progress of the project.

    PH
    AvatarImg

    Pavel H.

    Wholesale, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    happy user, happy boss

    Reviewed 3 months ago

    in our company we use e-Way as an operational database for sales representatives on the go. we have here all the important information about the customer, which we can change and add. traders write down their information from meetings here, which can be well reported.

    Pros

    Communication with IT support is excellent. we can solve many things immediately by phone or remote management

    Cons

    each software has its own logic of programming and use and its own nomenclature. at first it was sometimes more difficult to empathize with these words.

    eWay-CRM FAQs

    Q. What type of pricing plans does eWay-CRM offer?

    eWay-CRM has the following pricing plans:
    Starting from: $24.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of eWay-CRM?

    eWay-CRM has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does eWay-CRM support?

    eWay-CRM supports the following languages:
    Czech, English


    Q. Does eWay-CRM support mobile devices?

    eWay-CRM supports the following devices:
    Android, iPad, iPhone


    Q. Does eWay-CRM offer an API?

    Yes, eWay-CRM has an API available for use.


    Q. What other apps does eWay-CRM integrate with?

    eWay-CRM integrates with the following applications:
    Microsoft Outlook, TeamViewer Remote, Zapier, WordPress, 3CX, Microsoft 365, Poll Everywhere, Tableau, QuickBooks Online, Microsoft Power BI


    Q. What level of support does eWay-CRM offer?

    eWay-CRM offers the following support options:
    Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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