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eWay-CRM Pricing, Features, Reviews and Alternatives

eWay-CRM product overview

Price starts from

24

/user

Per month

What is eWay-CRM?

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage their customers, contacts, sales, projects and marketing.

Key benefits of using eWay-CRM

  • Users can manage marketing campaigns, with tools for importing data, creating email campaigns, targeting recipients, and tracking the number of emails sent, delivered and opened, clicks and unsubscribes.

  • Deals can be converted into projects, with full communication histories including emails, meetings, and phone calls copied into the project along with related documents.

  • The deals module enables users to manage opportunities, track communications, and plan follow-ups, with customizable workflows and automatic task generation.

  • Details of all customers, partners, suppliers, and competitors are stored in a single database, with full business communication histories, and can be sorted or filtered based on relationship type, potential, importance, size, geography, or user-defined custom fields.

  • Predefined reports, including company sales statistics and employee time sheets, provide users with insights into various areas of their business, and can be exported as Microsoft Word, Excel, or PDF files.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Videos
    Documentation
    In Person

    eWay-CRM pricing information

    Value for money

    4.7

    /5

    287

    Starting from

    24

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    eWay-CRM features

    Functionality

    4.5

    /5

    287

    Total features

    187

    14 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    API
    Third Party Integrations
    Alerts/Notifications
    Data Import/Export
    Email Marketing
    Mobile Access

    eWay-CRM users reviews

    Overall Rating

    4.6

    /5

    287

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.83/10
    Rating distribution

    5

    4

    3

    2

    1

    182

    91

    13

    1

    0

    Pros
    I have found the speed very impressive and searching for information is rapid and easy. I also really like the way the task management system works as it allows me to keep on top of my day.

    ME

    Mark E.

    I like the integration with Office Outlook and user friendliness. There are many features which are very useful for us.

    KB

    Karel B.

    Even the free version offers very good practicability and is a very good entry point the the software.

    RV

    Radim V.

    Cons
    Import was quite difficult at the time because of different language settings, I had to translate the csv first but still hat some problems with some fields not importing correctly.

    GB

    Gaby B.

    Sometimes the synchronisation fails & it needs to be restarted again but that happens 1 in 10 times so its not a major deal anyway.

    DD

    Debapriya D.

    Occasional crashes, and after few records sometimes appears error message.

    FP

    FILIP P.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A+++. The Best CRM Software in the Market

    Reviewed a year ago

    I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts Manager. The thing was free and Microsoft did not care to update it and discontinued it. I spend 2 to 3 months checking almost all CRM software I could find before selecting one to replace Microsoft Business Contact Manager, as I wanted to make sure I did this only once. I picked eWay-CRM and I picked right. Imported the old database without any issue and set it up and customize it myself, even though I have no IT background. Very easy to set up and to customize.

    Pros

    Things that I like the most: 1. Customization. You customize the forms, the views, the database, the workflows, and everything and use them whatever way you want to use them. Really. 2. The breadth of features. Whatever you want to do, eWay-CRM has a way to do it. 3. Customer service. You call customer service in the USA any time during working hours and [SENSITIVE CONTENT HIDDEN] will pick up the phone in 5 seconds and solve your issue pronto. 4. The stability. Windows 10 and Office have dozens of updates and changes. You can always count on eWay-CRM to be there, stable, available 100% of the time. 5. Reliability. Everything is backup in the cloud instantly. My data is safe.

    Cons

    I like eWay-CRM so that much that I cannot think on anything to change, except some very minor icon function changes I suggested in the online forum. Has not been changed because fellow users did not agree with my suggestion. I can live with that and recognize that that only changes with a lot of users support can be implemented.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Satisfied customer

    Reviewed 2 months ago

    Using the software for more that 6 years, with growing number of users and still happy with the product.

    Pros

    Most important is the seamless integration with MS Outlook, which is our main tool. We don't need another system to log in and to work with. It helps with integration and motivates users to work with the CRM system without troubles and helps keeping all the data and proceses tidy and up-to-date.

    Cons

    Sales statistics could be better. We use our own system.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    great tool for Outlook users

    Reviewed a year ago
    Pros

    outlook integration (easy to implement for outlook users) contacts, companies and leads management is great both for sales purposes as well as for statistics email categorization marketing campaigns work great there (both professional and classic emails)

    Cons

    mobile app works good and it is fast but email preview is limited and attachments are missing there office 365 integration is missing - then document management would be much easier sometimes search tool works slowly task management might work better (e.g create task for multiple users)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Amazing product

    Reviewed 3 months ago

    We are tracking sales of ED machines. From leads mangement to the very end. Sales team can easy share all information, managers see how it continues.

    Pros

    eazy to use, the best value for money, Sales rep. like it, especialy a mobile version, which helps them to be up to date while the y are on the business trips

    Cons

    Honestly, I haven't found anything like that

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Why eWay-CRM?

    Reviewed 2 months ago

    eWay-CRM has done exactly what I had hoped/expected that a good program would accomplish for me in terms of organizing, retaining, recalling important contact data and information; it has improved my interaction with and efficient use of MS Outlook and Office, thereby smoothing my processes and routines; and I am looking for significant email marketing results to materialize from its optional marketing add-on.

    Pros

    Virtually limitless customization options, and normally easy to accomplish. I like the ability arrange the views according to my desired (economy of) placement. The Search and Bulk Change functions respond very rapidly. The ability to export contact data and notes, etc. is very attractive for HIPAA compliance and retention purposes. Ditto the ability to attach all kinds of interactions and documents to specific clients is excellent. And the price--is very reasonable for all the value, AND THE SUPERB TECH SUPPORT PROVIDED so cheerfully and rapidly!

    Cons

    I think that the email marketing templates' designs could be expanded and enhanced, and the actual customization tips/instructions could be expanded and in some cases more clear.

    eWay-CRM FAQs and common questions

    Q. What type of pricing plans does eWay-CRM offer?

    eWay-CRM has the following pricing plans:
    Starting from: $24.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of eWay-CRM?

    eWay-CRM has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does eWay-CRM support?

    eWay-CRM supports the following languages:
    Russian, Czech, German, Norwegian (Bokmal), English


    Q. Does eWay-CRM support mobile devices?

    eWay-CRM supports the following devices:
    Android, iPad, iPhone


    Q. Does eWay-CRM offer an API?

    Yes, eWay-CRM has an API available for use.


    Q. What other apps does eWay-CRM integrate with?

    eWay-CRM integrates with the following applications:
    Microsoft Outlook, TeamViewer, Zapier, WordPress, 3CX, Microsoft 365, Poll Everywhere, Tableau, Quickbooks Online, Microsoft Power BI


    Q. What level of support does eWay-CRM offer?

    eWay-CRM offers the following support options:
    Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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