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eWay-CRM vs TimelinesAI Comparison (2026)

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Good recommendations?

eWay-CRM logo

eWay-CRM

TimelinesAI logo

TimelinesAI

Overview

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing. It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.

Integrate multiple WhatsApp numbers with your CRM. Gain access to a Shared inbox that consolidates all WhatsApp conversations into a single, manageable interface. Effortlessly streamline your workflow by creating customizable workflows. Manage all WhatsApp messages from one centralized platform.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

Pricing

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

829

5

4

3

2

1

469

300

46

10

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

4.6

116

5

4

3

2

1

83

25

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

“We have the system customized to our needs, so we use it for absolutely everything — from marketing, inquiries, quotes, and client and supplier orders, to work logs, attendance, and invoicing based on completed work.”
PC

Petra C.

Operational Director

“We also have it connected with Pohoda (our invoicing software) and with our website — specifically the front page where clients register for training sessions.”
PC

Petra C.

Operational Director

“eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface.”
MR

Martin R.

Solution Design Engineer

Pros

“Using timelines.ai has been very helpful for my businesses management of our chats and also how efficiently we manage the team that handles the chats.”
TA

Toni A.

Director

“This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually.”
Verified reviewer profile picture

Mark O.

CEO

“We're able to easily create labels, and assign chats, trace response times and create filters.”
TA

Toni A.

Director

Cons

“At the moment, I am experiencing an issue with the web version not saving newly created cases, which significantly limits usability. While this may be a temporary or technical issue, it affects workflow reliability and creates uncertainty when working with new data entries.”
AG

Alexandra G.

KAM

“Some details in compatibility when transforming the opportunity to project - for example the category; Also the mobile app is not matching in the user - friendliness and it is not usable for me, even though I would use it”
FB

František B.

Sales and technical manager

“eWay-CRM allows for easy management of documents and smooth Outlook integration. But, its plug in panel is functional somehow, it causes some rare complications for not always freshing the database and so it discourages some users in the process.”
AY

Aakriti Y.

Customer Relationship

Cons

“Sometimes the load times for the chats are not great. When a user loads files, it sometimes takes a lot of time to see the file.”
VC

Vicente C.

Software Developer

“It's easy to click on the wrong tab, and then mistakenly send out multiple versions of the messaging from all of our users.”
Verified reviewer profile picture

B P.

COO

“Not able to save messages on the app. ”
GS

Greg S.

Director

  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features180
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Advocate Management
  • Agile Methodologies
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Auto-Dialer
  • Autoresponders
  • Batch Processing
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budget Management
  • Buyer Management
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Change Order Management
  • Charting
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Advocacy
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Donation Tracking
  • Drag & Drop
  • Drip Campaigns
  • Due Date Tracking
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Estimating
  • Event Management
  • Expense Tracking
  • File Management
  • File Sharing
  • Filtering
  • Financial Management
  • For AEC Industry
  • For Contact Centers
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Small Businesses
  • For Startups
  • Forecasting
  • Forms Management
  • Fundraising Management
  • Grant Management
  • Image Library
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • List Management
  • MES
  • Marketing Automation
  • Meeting Management
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Optimization
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Projects
  • Nonprofit Advocacy
  • Opportunity Management
  • Percent-Complete Tracking
  • Performance Management
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Status Tracking
  • Subcontractor Management
  • Subscriber Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Time Clock
  • Workflow Management
  • Total features16
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Advocate Management
  • Agile Methodologies
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Auto-Dialer
  • Autoresponders
  • Batch Processing
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budget Management
  • Buyer Management
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Change Order Management
  • Charting
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Advocacy
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Donation Tracking
  • Drag & Drop
  • Drip Campaigns
  • Due Date Tracking
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Estimating
  • Event Management
  • Expense Tracking
  • File Management
  • File Sharing
  • Filtering
  • Financial Management
  • For AEC Industry
  • For Contact Centers
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Small Businesses
  • For Startups
  • Forecasting
  • Forms Management
  • Fundraising Management
  • Grant Management
  • Image Library
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • List Management
  • MES
  • Marketing Automation
  • Meeting Management
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Optimization
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Projects
  • Nonprofit Advocacy
  • Opportunity Management
  • Percent-Complete Tracking
  • Performance Management
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Status Tracking
  • Subcontractor Management
  • Subscriber Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Time Clock
  • Workflow Management

Integrations

  • Total integrations18
  • 3CX
  • ChatGPT
  • Close
  • Constant Contact
  • Ecomail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Leady
  • Make
  • Microsoft 365
  • Microsoft Copilot Studio
  • Microsoft Outlook
  • Microsoft Power Automate
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Pipedrive
  • Poll Everywhere
  • QuickBooks Online
  • Salesforce Platform
  • Slack
  • Tableau
  • TeamViewer ONE
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Flow
  • monday AI Work Platform
  • Total integrations13
  • 3CX
  • ChatGPT
  • Close
  • Constant Contact
  • Ecomail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Leady
  • Make
  • Microsoft 365
  • Microsoft Copilot Studio
  • Microsoft Outlook
  • Microsoft Power Automate
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Pipedrive
  • Poll Everywhere
  • QuickBooks Online
  • Salesforce Platform
  • Slack
  • Tableau
  • TeamViewer ONE
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Flow
  • monday AI Work Platform