GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshdesk vs Giva Comparison (2026)
Add to Compare
Compare similar apps
LiveAgent
4.7
Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
Good recommendations?
Overview
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, c...
Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.9
57
5
4
3
2
1
52
5
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
100%
would recommend this appPros
“We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface.”
AC
Amarnath C.
Senior software engineer
“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”
MP
Manijith P.
Graphics Hardware Engineer
“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”
JD
Johny D.
CSO and Helpdesk Global Lead
Pros
“It allows my team to stay organized, track issues efficiently, and maintain our high level of customer service.”
WL
William L.
Senior Helpdesk Analyst
“Giva’s intuitive ticket management system allows our team to efficiently track and resolve customer issues across multiple healthcare applications while serving more than 200 employees.”
KW
Kristin W.
Customer Service Manager
“Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging from our BankingQ product to our Prior Authorization platform. ”
KW
Kristin W.
Customer Service Manager
Cons
“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”
KA
Kosana A.
QA Analyst
“It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change.”
FW
Fiodas W.
CS Manager
“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”
PG
Pablo G.
Customer Support
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features104
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- All-Employee Access
- Approval Workflow
- Artificial Intelligence
- Asset Lifecycle Management
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Scripting
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communications Strategy Development
- Community Forums
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Content Library
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Conversation Intelligence
- Create Content
- Cross-system Integration
- Customer Database
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Making
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Escalation Handling
- Event Logs
- Feedback Collection
- Feedback Management
- Full Text Search
- Generative AI
- Help Desk
- Help Desk Management
- IT Asset Management
- Inbound Identification
- Inbox Management
- Incident Management
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Development
- Learning Management
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Multiple Data Sources
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Management
- Problem Solving
- Project Management
- Projections
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Regulatory Compliance
- Release Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Seamless Escalation
- Search
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Automation
- Task Execution
- Task Management
- Task Progress Tracking
- Team Inbox
- Templates
- Text
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Training Management
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Workflow Optimization
- Workflows
- Total features123
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- All-Employee Access
- Approval Workflow
- Artificial Intelligence
- Asset Lifecycle Management
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Scripting
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communications Strategy Development
- Community Forums
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Content Library
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Conversation Intelligence
- Create Content
- Cross-system Integration
- Customer Database
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Making
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Escalation Handling
- Event Logs
- Feedback Collection
- Feedback Management
- Full Text Search
- Generative AI
- Help Desk
- Help Desk Management
- IT Asset Management
- Inbound Identification
- Inbox Management
- Incident Management
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Development
- Learning Management
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Multiple Data Sources
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Management
- Problem Solving
- Project Management
- Projections
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Regulatory Compliance
- Release Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Seamless Escalation
- Search
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Automation
- Task Execution
- Task Management
- Task Progress Tracking
- Team Inbox
- Templates
- Text
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Training Management
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations40
- Airtable
- Asana
- Azure AI Search
- Bitrix24
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Freshcaller
- Freshchat
- GitHub
- Harvest
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Linear
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- PDQ Deploy & Inventory
- Planhat
- STORIS
- Salesforce Service Cloud
- Shopify
- Slack
- SparkTG VCC
- SurveySparrow
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- WordPress
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- monday CRM
- Total integrations1
- Airtable
- Asana
- Azure AI Search
- Bitrix24
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Freshcaller
- Freshchat
- GitHub
- Harvest
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Linear
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- PDQ Deploy & Inventory
- Planhat
- STORIS
- Salesforce Service Cloud
- Shopify
- Slack
- SparkTG VCC
- SurveySparrow
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- WordPress
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- monday CRM
Alternatives
Explore similar apps
