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Grade.us vs Birdeye Comparison

Overview

Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all...

Category Leaders

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$180/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

25

2

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

308

36

9

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I love the fact that it is my least expensive piece of software, but it's the one my clients like the best.
The linkable review funnel page is excellent, and better than any other resource I have looked into.
We have worked with other review systems that were complicated and impossible to get a hold of customer service wise. Grade.us solved all of our issues, and has amazing customer service to boot.

Pros

This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features.
Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.

Cons

Terrible App Considering the Available Technology.
It's surprisingly difficult to get people to leave online reviews.
Still, this is a problem since I work mostly with real estate agents.

Cons

Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features17
  • 2-Way Messaging
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Assignment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Benchmarking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Conditional Logic
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • Filtering
  • Gamification
  • Group Messaging
  • Human Handover
  • Impact Measurement
  • Inbox Management
  • Influencer Tracking
  • Issue Management
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Video Chat
  • Visual Analytics
  • Website Analytics
  • Website Integration
  • Website Monitoring
  • Website Visitor Tracking
  • Widgets
  • Total features144
  • 2-Way Messaging
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Assignment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Benchmarking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Conditional Logic
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • Filtering
  • Gamification
  • Group Messaging
  • Human Handover
  • Impact Measurement
  • Inbox Management
  • Influencer Tracking
  • Issue Management
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Video Chat
  • Visual Analytics
  • Website Analytics
  • Website Integration
  • Website Monitoring
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations85
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Grade.us

You Get What You Pay For

Reviewed 3 years ago

Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.

Pros

Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.

Cons

The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.

Vendor response

Hi Kristin, We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return. Kristin O'Neill Customer Success Director

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Grade.us

the Lighter Side Of Reputation Management

Reviewed 2 years ago

Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.

Pros

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

Cons

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

Grade.us vs. Birdeye

See how Grade.us and Birdeye stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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