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Grade.us vs Birdeye Comparison
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Overview
Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the...
Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
110
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features28
- 2-Way Messaging
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Audience Targeting
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Benchmarking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Conditional Logic
- Configurable Alerts
- Contact Management
- Content Management
- Contextual Guidance
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Sales / Marketing
- Gamification
- Group Messaging
- Human Handover
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Pulse Surveys
- Question Branching
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Website Visitor Tracking
- Widgets
- Total features139
- 2-Way Messaging
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Audience Targeting
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Benchmarking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Conditional Logic
- Configurable Alerts
- Contact Management
- Content Management
- Contextual Guidance
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Sales / Marketing
- Gamification
- Group Messaging
- Human Handover
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Pulse Surveys
- Question Branching
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Website Visitor Tracking
- Widgets
Integrations
- Total integrations12
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk
- Total integrations133
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk
Alternatives
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User reviews that mention these apps
Kristin R.
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.
Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.
The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.
Hi Kristin, We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return. Kristin O'Neill Customer Success Director
Alex V.
Verified reviewer
Hospitality, 5,001-10,000 employees
Used weekly for 1-2 years
Review source
Share this review:
Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.
Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.
It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.
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