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Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all...
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
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Financial Services, 51-200 employees
Used daily for less than 6 months
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Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.
Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.
The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.
Hi Kristin, We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return. Kristin O'Neill Customer Success Director
Hospitality, 5,001-10,000 employees
Used weekly for 1-2 years
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Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.
Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.
It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.
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