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Grade.us vs Birdeye Comparison
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Overview
Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all...
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features17
- 2-Way Messaging
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Analytics/ROI Tracking
- Assignment Management
- Audience Targeting
- Auto-Responders
- Automated Responses
- Benchmarking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Click Tracking
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Conditional Logic
- Configurable Alerts
- Contact Management
- Content Management
- Conversion Rate Optimization
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Invitations & Reminders
- Email Marketing
- Email Templates
- Engagement Analytics
- Feedback Management
- File Sharing
- Filtering
- Gamification
- Group Messaging
- Human Handover
- Impact Measurement
- Inbox Management
- Influencer Tracking
- Issue Management
- Issue Tracking
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Pulse Surveys
- Question Branching
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Real-time Updates
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- User Research Analysis
- Video Chat
- Visual Analytics
- Website Analytics
- Website Integration
- Website Monitoring
- Website Visitor Tracking
- Widgets
- Total features144
- 2-Way Messaging
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Analytics/ROI Tracking
- Assignment Management
- Audience Targeting
- Auto-Responders
- Automated Responses
- Benchmarking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Click Tracking
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Conditional Logic
- Configurable Alerts
- Contact Management
- Content Management
- Conversion Rate Optimization
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Invitations & Reminders
- Email Marketing
- Email Templates
- Engagement Analytics
- Feedback Management
- File Sharing
- Filtering
- Gamification
- Group Messaging
- Human Handover
- Impact Measurement
- Inbox Management
- Influencer Tracking
- Issue Management
- Issue Tracking
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Pulse Surveys
- Question Branching
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Real-time Updates
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- User Research Analysis
- Video Chat
- Visual Analytics
- Website Analytics
- Website Integration
- Website Monitoring
- Website Visitor Tracking
- Widgets
Integrations
- Total integrations9
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
- Total integrations85
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
User reviews that mention these apps
Kristin R.
Financial Services, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.
Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.
The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.
Hi Kristin, We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return. Kristin O'Neill Customer Success Director
Alex V.
Hospitality, 5,001-10,000 employees
Used weekly for 1-2 years
Review source
Share this review:
Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.
Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.
It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.
Grade.us vs. Birdeye
See how Grade.us and Birdeye stack up against each other by comparing features, pricing, ratings, integrations, security & more.
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