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Birdeye vs ReputationStacker Comparison

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Good recommendations?

Birdeye logo

Birdeye

99pts

Overview

Category Leaders

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

ReputationStacker is a customer satisfaction software that helps businesses receive reviews and manage online reputation. It also helps businesses turn qualitative feedback from online reviews into quantified and actionable data.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

350

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

662

5

4

3

2

1

534

89

17

6

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.9

31

5

4

3

2

1

28

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

Pros

I highly recommend Reputation Stacker to any business looking to stay on top of their online reviews and use the data to improve customer satisfaction and loyalty.
Solely for that, we definitely recommend. The program works great, and patients have complimented on the ease of giving a review with this link.
We definitely got quite a few five star reviews that we would have never gotten without ReputationStacker and hope to learn the program better to make it more advantageous to us.

Cons

Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.

Cons

It is difficult to determine if the reviews are are going to the selected sites. Also reviewers cannot figure out how to correct error such as accidentally entering the wrong number of stars.
We were having trouble easily getting Google, FB, Yelp etc.
Decided to drop the software. Also, in Canada they charge this software in American dollars which I did not know so my bill was 25% bigger than expected.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features148
  • 2-Way Messaging
  • AI Content Creation
  • AI Writing Assistant
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Automated Publishing
  • Automated Responses
  • Autoresponders
  • Benchmarking
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Complaint Monitoring
  • Contact Management
  • Content Ideas
  • Content Management
  • Contextual Guidance
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Filtering
  • For Sales/Marketing
  • Gamification
  • Group Messaging
  • Human Handover
  • Image Library
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Payment Options
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Online Payments
  • Performance Metrics
  • Post Scheduling
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Pulse Surveys
  • Question Branching
  • Ratings/Reviews
  • Real Time Comparisons
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Audit
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Transaction Monitoring
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • Video Chat
  • Virtual Assistant
  • Visual Analytics
  • Web Tracking
  • Website Integration
  • Website Monitoring
  • Widgets
  • Total features40
  • 2-Way Messaging
  • AI Content Creation
  • AI Writing Assistant
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Automated Publishing
  • Automated Responses
  • Autoresponders
  • Benchmarking
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Complaint Monitoring
  • Contact Management
  • Content Ideas
  • Content Management
  • Contextual Guidance
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Filtering
  • For Sales/Marketing
  • Gamification
  • Group Messaging
  • Human Handover
  • Image Library
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Payment Options
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Online Payments
  • Performance Metrics
  • Post Scheduling
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Pulse Surveys
  • Question Branching
  • Ratings/Reviews
  • Real Time Comparisons
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Audit
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Transaction Monitoring
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • Video Chat
  • Virtual Assistant
  • Visual Analytics
  • Web Tracking
  • Website Integration
  • Website Monitoring
  • Widgets

Integrations

  • Total integrations144
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier