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Birdeye vs ReputationStacker Comparison (2026)
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Trustpilot
4.5
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5.0
Good recommendations?
Birdeye
4.7
(707)5
570
4
95
3
17
2
6
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ReputationStacker
4.9
(59)5
56
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
ReputationStacker helps businesses manage their online reputation by generating more reviews, monitoring feedback, and turning insights into action. Built to scale, it’s perfect for multi-location businesses looking to protect and grow their brand.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
707
5
4
3
2
1
570
95
17
6
19
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this app4.9
59
5
4
3
2
1
56
2
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
98%
would recommend this appPros
“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”
KL
Kate L.
Sales
“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”
LH
Lacy H.
Office Manager
“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”
EP
Eric P.
VP of Sales
Pros
“Everyone has been very happy with it - marketing likes the reviews and improved search rankings, operations likes the data and location comparison, managers like the auto-review replies and follow-up functions.”
PB
Phil B.
Vice President, Marketing
“A big added bonus that I didn't expect is how it also collects client feedback in addition to getting new reviews, and then it applies sentiment analysis so we can objectively compare locations to each other and use it to improve the client experience incrementally.”
DS
Daniel S.
Brand Manager
“We can assign team members to follow up using the follow up feature, and they can mark whether or not they followed up and what happened.”
CS
Courtney S.
Paid Media Specialist
Cons
“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”
GY
Ghiwa Y.
IT manager
“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”
KO
Krystina O.
Client Manager
“Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.”
SB
Sammy B.
Client Manager
Cons
“We tried some of the bigger legacy reputation management software at a few of our locations but the pricing and unused features didn't make sense so we switched to ReputationStacker and rolled it out company-wide.”
PB
Phil B.
Vice President, Marketing
“Our client management system has a review request feature to it, but we stopped using it because it didn't perform nearly as well as Reputationstacker does because it doesn't follow up with our clients automatically and make it as easy for them to write a review as Reputationstacker does.”
MC
Mike C.
Manager
“Before using this system requesting reviews and tracking them wasn't handled consistently.”
JH
Justin H.
Marketing Specialist
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- 2-Way Messaging
- 360 Degree Feedback
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Design Consistency
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Compliance Management
- Conditional Generation
- Conditional Logic
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Custom Reports and Dashboards
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Making
- Device Responsiveness
- E-Commerce
- Email Management
- Email Reminders
- Employee Advocacy
- Employee Performance
- Engagement
- Engagement Tracking
- Feedback Aggregation
- Feedback Collection
- Feedback Management
- GPS
- Generative AI
- Hashtag Tracking
- Incentives
- Insights
- Keyword Tracking
- Legal Agreements
- Marketing
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multi-step Planning
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- NPS/CSAT Scoring
- Natural Language Interaction
- Negative Feedback Management
- Online Reviews
- Performance Metrics
- Personalization
- Predictive Analytics
- Proactive Assistance
- Pulse Surveys
- Purchasing & Receiving
- Question Branching
- Question Library
- Ratings/Reviews
- Real-Time Action
- Real-Time Analysis
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Types
- Retail
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Reviewer Validation
- SEO Management
- SMS Messaging
- SSL Security
- Sampling
- Scoring
- Search/Filter
- Security
- Segmentation
- Sentiment Analysis
- Social Media
- Social Media Integration
- Social Networks Monitoring
- Social Promotion
- Social Sharing
- Survey Deployment
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Syndication
- Tagging
- Team Workflow
- Template Management
- Text Analysis
- Text Fields
- Thematic Analysis
- Third-Party Integrations
- Trend Analysis
- Trigger Alerts
- Visual Analytics
- Website Integration
- White Label
- Widgets
- Total features143
- 2-Way Messaging
- 360 Degree Feedback
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Design Consistency
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Compliance Management
- Conditional Generation
- Conditional Logic
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Custom Reports and Dashboards
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Making
- Device Responsiveness
- E-Commerce
- Email Management
- Email Reminders
- Employee Advocacy
- Employee Performance
- Engagement
- Engagement Tracking
- Feedback Aggregation
- Feedback Collection
- Feedback Management
- GPS
- Generative AI
- Hashtag Tracking
- Incentives
- Insights
- Keyword Tracking
- Legal Agreements
- Marketing
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multi-step Planning
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- NPS/CSAT Scoring
- Natural Language Interaction
- Negative Feedback Management
- Online Reviews
- Performance Metrics
- Personalization
- Predictive Analytics
- Proactive Assistance
- Pulse Surveys
- Purchasing & Receiving
- Question Branching
- Question Library
- Ratings/Reviews
- Real-Time Action
- Real-Time Analysis
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Types
- Retail
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Reviewer Validation
- SEO Management
- SMS Messaging
- SSL Security
- Sampling
- Scoring
- Search/Filter
- Security
- Segmentation
- Sentiment Analysis
- Social Media
- Social Media Integration
- Social Networks Monitoring
- Social Promotion
- Social Sharing
- Survey Deployment
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Syndication
- Tagging
- Team Workflow
- Template Management
- Text Analysis
- Text Fields
- Thematic Analysis
- Third-Party Integrations
- Trend Analysis
- Trigger Alerts
- Visual Analytics
- Website Integration
- White Label
- Widgets
Integrations
- Total integrations76
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Buildertrend
- CareStack
- ChatBot
- Cloud Access Security Broker (CASB)
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Google Workspace
- Gorgias
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Klara
- Lightspeed Retail
- Localo
- MRI Property Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zoho CRM
- eClinicalWorks
- roommaster
- Total integrations1
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Buildertrend
- CareStack
- ChatBot
- Cloud Access Security Broker (CASB)
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Google Workspace
- Gorgias
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Klara
- Lightspeed Retail
- Localo
- MRI Property Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zoho CRM
- eClinicalWorks
- roommaster
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