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Grade.us vs Podium Comparison (2026)

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Good recommendations?

Grade.us

Podium

Overview

Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Cloud-based AI platform for local and SMB businesses unifying text, phone, email, social, reviews, and payments in a single inbox.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

244

206

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.2

527

326

111

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

Pros

“One feature that's pretty genius is Grade.us' ability to gather reviews from all different rating sites in one place.”

Loni S.

CEO

“Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business.”

Senne T.

Entrepreneur

“LOVE it only would change a few things as outlined above.”

Jenna L.

Owner

Pros

“The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.”

Larry K.

IT Manager

“Hassle free monthly data input - lots of metrics to look at, included most of my staff with their metric campaign”

Stephen G.

General Manager

“Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.”

Erika B.

Sales Administrative Assistant

Cons

“When sending review requests to customers' phones, sometimes the links don't even appear on their phones. And other times the links show up but when clicked on they go to a static URL.”

Don A.

Owner

“My overall experience with Grade.us is that I'm sincerely disappointed that the company has gone as far downhill as they have. When [SENSITIVE CONTENT], operated the place, I was at least able to speak to a human on the phone about my issues. And they were usually resolved within 24 hours.”

Don A.

Owner

“I have requested that the support team escalate my issue to a supervisor, but I've received no response.”

Don A.

Owner

Cons

“Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel.”

Jim O.

CEO

“We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe.”

Jim O.

CEO

“Between the downtime and the billing dispute, the good technology wasn't enough to keep us as customers.”

Jim O.

CEO