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Grade.us vs Podium Comparison

Overview

Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all...

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$180/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

25

2

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

265

82

16

4

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

I love the fact that it is my least expensive piece of software, but it's the one my clients like the best.
The linkable review funnel page is excellent, and better than any other resource I have looked into.
We have worked with other review systems that were complicated and impossible to get a hold of customer service wise. Grade.us solved all of our issues, and has amazing customer service to boot.

Pros

It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
That in the last 2 months we have received more reviews than ever, and it is pretty amazing how many calls we get now because everyone looks up reviews before they call a business these days.

Cons

Terrible App Considering the Available Technology.
It's surprisingly difficult to get people to leave online reviews.
Still, this is a problem since I work mostly with real estate agents.

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever.
There is no 3-month window where you can opt out if it's not for you unless you demand one up front. The messaging features are completely redundant to what we already had on various platforms.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features17
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Batch Communications
  • Billing & Invoicing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Click Tracking
  • Complaint Monitoring
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Dashboard
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Distribution
  • Engagement Analytics
  • Feedback Management
  • Live Chat
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Template Management
  • Text Analysis
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Total features56
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Batch Communications
  • Billing & Invoicing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Click Tracking
  • Complaint Monitoring
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Dashboard
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Distribution
  • Engagement Analytics
  • Feedback Management
  • Live Chat
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Template Management
  • Text Analysis
  • Video Support
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Grade.us vs. Podium

See how Grade.us and Podium stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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