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Podium vs Text Request Comparison (2026)

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Podium

Text Request

Overview

Cloud-based AI platform for local and SMB businesses unifying text, phone, email, social, reviews, and payments in a single inbox.

Upgrade your business number with SMS scheduling, appointment reminders, and more using the best texting software for small businesses.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

47.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

526

326

111

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.6

1.1K

854

257

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

Pros

“The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.”

Larry K.

IT Manager

“Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.”

Erika B.

Sales Administrative Assistant

“Including if capturing the phone number of who is calling so if there is a disconnection we can call back.”

Jessica L.

Dispatcher, Project manager, Purchasing manager

Pros

“What I like best about Text Request is that as an agency, we can plan ahead and send mass text messages in order to create engagement with our customers.”

Anette D.

Customer Service Rep

“The ability to send bulk messages, schedule texts, and set up automated campaigns has significantly improved how I interact with clients.”

Monisha R.

Admin

“The ability to quickly and effectively reach associates, streamlines communication, ensuring messages are delivered and received in real-time.”

Erica R.

Recruiter

Cons

“Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel.”

Jim O.

CEO

“We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe.”

Jim O.

CEO

“They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract.”

Justin T.

COO

Cons

“The bad thing is that it does not refresh automatically when making a change and sometimes it freezes when I use copy and paste on several open pages.”

gerardo p.

AGENT SALES

“I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult.”

Jacob C.

Instructor

“I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification.”

Mellissa C.

Instructor