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Grade.us vs Trustpilot Comparison (2026)

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Good recommendations?

Grade.us

Trustpilot

Overview

Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

A customer review management tool that brings businesses and consumers together through reviews.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

299

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

244

206

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.5

1.2K

789

300

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

Pros

“One feature that's pretty genius is Grade.us' ability to gather reviews from all different rating sites in one place.”

Loni S.

CEO

“Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business.”

Senne T.

Entrepreneur

“LOVE it only would change a few things as outlined above.”

Jenna L.

Owner

Pros

“Dispute processes can be time‑consuming, and many advanced features—such as deeper analytics and customization—are tied to paid plans. Despite this, Trustpilot remains a strong and widely recognized review platform, especially useful for businesses focused on credibility, visibility, and customer trust.”

Radha S.

Legal Assistant

“No control over our brand's reviews, prioritizes brand reviews rather than product reviews, can't group reviews to populate on one product page which was important for our business as we have lots of different prints available in the same product but they are all different skus and not variants.”

Cameron M.

Graphic Design and Ecommerce Manager

“What I liked least about Trustpilot was the limited control businesses have over negative or misleading reviews. While transparency is important, disputing or removing reviews that appear inaccurate or unfair can be challenging and time‑consuming.”

Radha S.

Legal Assistant

Cons

“When sending review requests to customers' phones, sometimes the links don't even appear on their phones. And other times the links show up but when clicked on they go to a static URL.”

Don A.

Owner

“My overall experience with Grade.us is that I'm sincerely disappointed that the company has gone as far downhill as they have. When [SENSITIVE CONTENT], operated the place, I was at least able to speak to a human on the phone about my issues. And they were usually resolved within 24 hours.”

Don A.

Owner

“I have requested that the support team escalate my issue to a supervisor, but I've received no response.”

Don A.

Owner

Cons

“The learning curve is steep during initial setup, and some advanced features are a bit tricky to configure correctly for small teams.”

Karen M.

Managing Editor

“My profile showed 4.3. And now Trustpilot has deleted 6 reviews from my customers.”

Stefanos L.

CEO

“Reviews export wasn't in UTF-8 so any characters outside English alphabet were substituted which was a nightmare when re-uploading to our new platform when we migrated away.”

Suzanne L.

Head of CRM