Less Annoying CRM vs Freshsales Comparison

UI UX is good. All features on paper atleast.

Bugs in very basic functionalities of a sales crm. Very poor support. Makes no sense to buy in front of legacy sales crm softwares.

Very easy and simple to use. Great value, it is cheaper than most CRM you find on the market right now, and they have all the functions you need.

Support is slow. And their sales CRM doesn't integrate with their marketing CRM Both are from the same company should be able to integrate with eachother.

Easy to use, intuitive, ability to customize templates and interfaces

Perhaps not as flexible as some other CRM tools

They have quality leadscoring, email management and tracking, pipeline divided up by territories, reporting for managers, and what I love most about this product is their built in phone system! You don't have to leave the software to take care of all you sales tracking events! Plus it's super affordable.

They do not offer voicemail drop and the user interface is a tad boring. That last one isn't a true deal killer but since you'll be spending much of your day buried in a CRM it helps if the software is pretty to look at. :P

These CRM has features far more expensive solutions offer in their top packages. We especially like everything regarding email - tracking, ability to send emails from CRM etc

Customer support could be better. I hope that it is due to the growth, but sometimes it is slow and inefficient, although we haven't experienced anything too serious..

very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts.

reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards.

FreshSales is a great CRM that is extremely visual and allows us to easily upload leads.

FreshSales is a bit expensive as most of the features are in higher level plans.

It's so easy to use. I'm using for leads capturing from website and so easy to manage. I can easily create the forms and deploy on my website to get leads

They can have so more features for forms customization. It's the drawback. If they have many more customization in webforms it will be great.

How easy it was to use Freshworks CRM is the main reason I used them in the past. Very easy to write emails and sending them out.

The one thing I do not like about Freshworks CRM is that for the $29 plan you only get 1000 contacts, other CRM providers offer more contacts for the same price.

Ease of use and ability to learn quickly

Conversion Process didn't bring all files into software from our previous CRM

Freshsales makes creating and tracking leads for our financial services firm a breeze. You can integrate it within your email in order to track your prospects behaviors, which is extremely helpful. Makes your life easy when it comes to managing your deals and creating reports to track your progress. It is also very inexpensive for what you get!

There are other CRM software packages out there, some of which offer more features than Freshsales. In my opinion, Freshsales provides the most "bang for your buck" when it comes to a CRM system.

- Intuitive UI - Top Notch Customer Service - Great mobile experience

I have no complaints at this point. best CRM I've used in years.

Affordable CRM. Easy to use and customize.

Nothing to complain about. There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user friendly for me and more complicated to understand, but Customer Service would help me setup anything I needed help with.

- Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots)

- Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other

Interface which is really easy to use :)

Conversations are in one place and i can read everything i want

Email Tracking, Lead Management, Sales sequences

A bit higher on the commercial side than the others.

It's very easy to use this awesome CRM software.

Sorry, i found nothing , everything is fine :-)

The task option makes the whole CRM sensible since once the Task is set we don't have to remember to give a follow up mail to our clients even if it is after two or three months time.

I don't find anything least in CRM software since I am a very happy customer.

It has every step of a sales process in a right way Leads, contacts and comanies have their own window, and when it comes to the actual sales funnel they have a streamlined view that allows you to see clearly which opportunities are in each one of the steps. This is a huge plus

The price is a not too expensive, but I like software to be cheaper. Specially since I always am thinking about the little businesses that are starting up.

Its makes boring CRM more fun. Good visuals and easy to understand the process.

Not being able to move between leads efficiently. Not being able to integrate gmail quickly once but rather icon shows consistenly

I loved all the options/products available to me. From Chat support to a call center solution and integrated email, this CRM has everything you could need in a CRM

The UI is offputting initially - The contact page is very busy, it'd be nice to see more of a Facebook profile layout, something most people are used to seeing.

Easy to acquire, set up and deploy, low TCO, scaleable and most importantly seamlessly integration across their entire platform.

Limited customization until you hit their mid-range price point.

Freshsales is very intuitive and easy to learn.

It may lack some advanced features for more experienced users.

Great scope of features that gives you access to just about all functionality you would normally need to have a good view

While the width/scope of features are great, the depth in each is short of what serious user (used to the likes of Salesforce, Hubspot etc) would expect. Great for mid-tier though

Freshworks is an easy to use CRM and a user-friendly platform!

Each time I log a call I have to write the date/time manually. I have also experienced some problems with the mass e-mailing functionality.