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AI powered configurable behavioural loyalty platform

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Loyalty+ Pricing, Features, Reviews and Alternatives

Loyalty+ FAQs

Q. What type of pricing plans does Loyalty+ offer?

Loyalty+ has the following pricing plans:
Starting from: $30000.00/year
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Loyalty+?

Loyalty+ has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Loyalty+ support?

Loyalty+ supports the following languages:
English


Q. Does Loyalty+ offer an API?

No, Loyalty+ does not have an API available.


Q. What level of support does Loyalty+ offer?

Loyalty+ offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

Loyalty+ product overview

Price starts from

30000

/user

Per year

What is Loyalty+?

Capillary Technologies provides a B2B SaaS platform that helps power omnichannel loyalty management and customer engagement solutions across 30+ countries covering Middle East, SEA, India, China and the US. Capillary was founded in 2008 and is headquartered in Singapore with development centres in India and China. Capillary’s platform is being used by 400+ enterprises including the likes of Walmart, Yum! Brands, VF Corporation, Shell, Al-Futtaim Group, Petron, BPCL, VIG (Vietnam Investments Group) among many others. Capillary’s platform powers 35,000+ stores, 300+ million consumers and 100+ loyalty programs.

Key benefits of using Loyalty+

Configurable platform with a built-in rule engine to support any type of loyalty implementation.

Track and reward non-transactional & behavioural events in real-time.

In-built capability for gamification, rewards marketplace, engagement and liability reporting.

Integrated with social platforms – WeChat, WhatsApp, LINE, Facebook, Instagram, VIBER and more.

AI powered and cloud hosted platform that can support large scale implementations (multiple programs live with >50 million members).

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base

Training options

Webinars
Live Online
In Person
Documentation
Videos

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Why am I seeing this?

Loyalty+ pricing information

Value for money

4.2

/5

20

Starting from

30000

/user

Per year

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Loyalty+ features

Functionality

4.3

/5

20

Total features

22

4 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Reporting & Statistics
CRM
Activity Tracking
Campaign Management
Customer Activity Tracking
Customer Segmentation

Loyalty+ users reviews

Overall Rating

4.4

/5

20

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

8

12

0

0

0

Pros
The best part about this product is its user friendly domain and their loyalty product.
B. the ability to assist the client to implement the best business practices through their system. C. easy and convenience of implementation.
This is a good system to keep score of everything related to customers as well as your own sales team.
Cons
It's too vast in its features. Hence, their services have been broken down into small individual modules.
In our first year there were many difficulties and many obstacles with the system, but now in our second year things are working more smoothly.
We have 2 brands that are having different characteristics and we had difficulty to implement the same point scheme that we wanted to implement.
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Abhishek P.

Chemicals, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple to use but highly customizable tool

Reviewed 4 years ago

Been using for a long time. Have used many other tools like Unica, Adobe, Siebel in the past - however, this inexpensive tool with its simple interface scores on speed of execution, ease of use & support.

Pros

The Campaign Automation is absolutely easy to use and saves a lot of time. The reporting from the Campaign Tool is truly insightful.

Cons

Mobile Interface will be helpful for reviewing.

OV
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Oofrish V.

Retail, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A great partnership depends on 3 things: the product, the implementors & their agility for upgrades

Reviewed 4 years ago

Working on loyal customers is a given for any business. Hence one needs the tools to monitor it and take pro-active decisions to ensure that customers remain active, frequent & do not lapse. This is a good system to keep score of everything related to customers as well as your own sales team. However, the strategy still has to come from the business and data analyst and is not provided by the system.

Pros

The success of any software /system implementation depends not just on the software product but also on: a. the knowledge & expertise that Capillary as vendor have on the subject of "Loyalty" that their system is supposed to fulfill. b. the ability to assist the client to implement the best business practices through their system c. easy and convenience of implementation d. the exchange of industry knowledge to benefit all partners. It's very easy to use & accountability can be measured.

Cons

It's too vast in its features. Hence, their services have been broken down into small individual modules. However, this makes it a challenge to get access to everything & hence difficult to operate independently in absence of services from their team or an in-house resource dedicated for it.

VS
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Vinay S.

Retail, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Product Review

Reviewed 4 years ago
Pros

Easy to be adopted by the Stores as it is per customized level of their interest.

Cons

Complex system from backend reporting point view

am
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abhishek m.

Retail, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A CRM that works for you

Reviewed 4 years ago

In our category our focus is more on driving multiple visits and thus continuous engagement with all buyers.

Pros

The most important thing is that the software is flexible and thus works at multiple levels for the organisation. At store level and at headquarters for different asks. The ability to manage campaigns and deliver attribution is very important and Capillary has that.

Cons

Cross referencing multiple filters is not possible and requires the Capillary team to step in which is a bit of a letdown. Also would love if they built it to be having a lead management to CRM flow.

VD
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Varuna D.

Retail, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great product to manage the CRM and Loyalty

Reviewed 4 years ago

Great product and a great team behind it

Pros

Ability to perform campaigns with extensive amount of conditions / filters without our employees having access to the customer database. Capillary team will actively follow up and provide suggestions to run more campaigns to achieve the ROI. The system also provides a large number of reports which makes analyzing the trends as well as campaign performance easy

Cons

We have 2 brands that are having different characteristics and we had difficulty to implement the same point scheme that we wanted to implement. I believe this was mainly due to the IDR currency having high values for every transaction. But we managed to do workarounds that achieve what we needed

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