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Overview

Category Leaders

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

Category Leaders

A powerful cloud based platform that provides your studio with innovative gym management software.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

139

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

110

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

2.7K

5

4

3

2

1

1.3K

743

338

133

227

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.4

304

5

4

3

2

1

218

46

11

9

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.

Pros

The support team are extremely friendly, understanding & always eager to find a solution. We are now 2 months into business & we are delighted with our decision to invest in the app.
Your customer care has improved significantly. It's made a marked difference to my experience with glofox and my ability.
Was easy to setup, and is easy for our members to use. I like that memberships can be adjusted and like the reporting feature.

Cons

The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.

Cons

I've been a customer for 3 years and I've tried to stick with then through all their setup problems (of which there were many), but lately their customer service has gotten worse and worse.
Explaining how it works to members is very confusing. This feature has only come into being in our studio.
Customer Support is either terribly slow or sometimes non-existent.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features128
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Storage
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Financial Management
  • Financial Reporting
  • Fitness Plan
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Instructor Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Lead Generation
  • Lead Management
  • Loyalty Program
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Booking
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • Rate Management
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Staff Scheduling
  • Student Management
  • Subscription Management
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • Treatment Planning
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features101
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Storage
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Financial Management
  • Financial Reporting
  • Fitness Plan
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Instructor Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Lead Generation
  • Lead Management
  • Loyalty Program
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Booking
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • Rate Management
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Staff Scheduling
  • Student Management
  • Subscription Management
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • Treatment Planning
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations36
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations7
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AvatarImg
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Simon G.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Mindbody logo

Mindbody

WARNING: Do not purchase Mindbody

Reviewed 7 years ago

Shocking software. Complex to set up. Full of glitches. Customer support is non existent (submitted 3 support calls over three week period, all for the same issue without a single response). This is a critical error stopping me using the software. Moving to Glofox. Mindbody cancelled my account 2 weeks early leaving me without a booking system.

Pros

Hard to find any right now.

Cons

Expensive. Complex to set up. Glitchy. Terrible technical support. Terrible customer service. Plenty of alternatives. DO NOT USE

Vendor response

Hi Simon- Thank you for taking the time to share your experience with MINDBODY. Over the past few months, we have been experiencing a high number of inbound service requests and are actively working to improve wait times. Although MINDBODY was not the best solution for your business, we wish you the best as you continue to grow.

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Olivia K.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Mindbody logo

Mindbody

Do Not Fall into the Mindbody Trap

Reviewed a year ago

This software is overall extremely frustrating and not well built. I regret my decision to go with Mindbody because they were the most well known. It frequently has bugs, glitches, errors. For the amount of money it costs, it should not have as many issues as it does. Not to mention any features worth having continue to add on more and more money to my subscription and they still don't work effectively....

Pros

The onboarding process was good and effective and the account management people were nice.

Cons

Once you've signed your contract and onboarded, it's like they leave you to fend for yourself. The software frequently has bugs, glitches, and errors and the interface is confusing/ not always consistent with what support articles show. The support line is ridiculously overloaded so when you need help, it takes hours to get it. A lot of the time the support people don't know what the issue is and can't help you. For the amount of money this costs it has way too many frequent problems. I don't feel like they care for their customers at all once they're in the contract.

PD
AvatarImg

Paul D.

Sports, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Mindbody logo

Mindbody

Big Company - Doesn't care about you

Reviewed 7 years ago

When you sign up you'll be promised the moon and stars. Then you'll get 1-2 support calls per week and you'll see many of those claims retracted. If your support guy is good (I had one good call) this is enough to get you up and running. Unfortunately mine was not. It was "click here, type this, go back to this screen and click here" and then at exactly 45 minutes our call is ended until the next one....

Pros

- If most of your business is direct debit based, and if you can get your customers into their paysafe (netbanx) system, then the transaction charges seem competitive (plus an extra monthly fee). - There are lots of features - It has a custom app that looks pretty

Cons

- The app will also advertise any of your competitors on mindbody when people look for you - You feel like you are dealing with a big company that doesn't ultimately care about you or your business, just your money - Legally dubious "No Refund" policy will be enforced regardless of the reason you ask. Contact your consumer ombudsman if they try this - Inflexible back end - jack of all trades approach

SG
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Shantelle G.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ABC Glofox logo

ABC Glofox

Great members app

Reviewed 2 years ago

My overall experience has been good. The transition from Mindbody was easy.

Pros

I like how user friendly the members app is. Its simple to use. The dashboard is easy to read. Inputting new classes and changing the schedule is simple.

Cons

the reports could be filtered into more depth.

PR
AvatarImg

Philip R.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ABC Glofox logo

ABC Glofox

New signup

Reviewed 3 years ago

Happy to date

Pros

Ease of use and the clean dashboard.moving from mindbody from countless issues so we are looking forward to using glofox

Cons

Haven’t come across any as of yet, maybe just the renaming of the classes section on the app but you can do it on platinum

Vendor response

Hi Philip, thanks for the review! We'll make sure to pass on your feedback to the relevant teams. Thanks again. - The Glofox Team

RA
AvatarImg

Rima A.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

ABC Glofox logo

ABC Glofox

There are better products out there

Reviewed 2 years ago

This is my warning for this software continued please see consistent just so you know what’s not working.. go cardless disconnected and they didn’t fix the issue for 6 weeks! We lost thousands of $. Their are awfully understaffed and really not across their own software. The trainers can hardly do anything in their app which is super annoying. Members can only book one cycle ahead which is really bad if you have expensive memberships The plug in on the website is slow to load which leads to frustration with new members.

Pros

At first I liked that it was cheaper than MINDBODY. Sales was great but dear god, it’s been bad for such a long time.

Cons

Bad reporting. (A lot of reports are incomplete or have bugs and in parts make no freaking sense.) like they have a report for trials how many people you lost but then you can’t actually see who.. hella useless. Then with clients - memberships you cannot see memberships that haven’t commenced as part of your memberships, just to give a couple of examples Bad scheduling (you can’t enter closed business...

Vendor response

Hi Rima, Thank you for your honest feedback, and we are truly sorry that your experience with glofox did not live up to your expectations. We take this feedback very seriously and are working towards improving the reporting and stability issues you reported.

KO
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Khyl O.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ABC Glofox logo

ABC Glofox

Do not use Glofox!

Reviewed a month ago

Awful! I would 100% stay away and save your money. Mindbody is criminally expensive and I would rather go there because their customer service was miles better.

Pros

Surface level, it looks pretty, easy to use and has a good customer user interface.

Cons

Their customer service is awful. I was told "I don't know, here's a YouTube video." They deactivated my entire business by accident, deleting all of my memberships and billing cycles. They were unable to fix it other than reopening the account to everything being deleted. Then refused to help or compensate us for lost revenue.

GA
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Glenn A.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

ABC Glofox logo

ABC Glofox

What is Customer Support?

Reviewed 3 years ago

I switched from Mindbody as I believed it was too complicated for a gym and glofox is definitely simpler to use. The downside is that Mindbody customer service was really efficient whereas Gloxfox's almost doesn't exist. It feels like there may be two people part time responding to questions and if they get to you in that week then you've kind of won the lotto for the week. :-(

Pros

I have found this software easy for our users. It has glitches at our end but the user interface seems to be simple and quite popular with our clients.

Cons

Customer Support is either terribly slow or sometimes non-existent. For the price we paid for this (over $6,000 for the year) I would expect some customer support but I often have to email 2 or 3 times over a series of days to get any response at all. Initial service was great but then once you're paid up they pretty much ghost you.

Vendor response

Hey Glenn, thanks for the review and for taking the time to give us some feedback. We're constantly striving to offer exceptional customer service. We're sorry to hear you had a delay. We'll be sure to pass on this feedback to the relevant teams. - The Glofox Team

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Haitham H.

Computer Software, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ABC Glofox logo

ABC Glofox

Highly recommended app for fitness studio management

Reviewed 8 years ago

Having previously used Zen Planner and strongly considered MindBody, we were pleased with the decision we took to go with Glofox. It does what it says on the tin. Our user experience has significantly shot up. Our launch/migration went relatively smoothly. Definitely worth a serious consideration.

Pros

The customisation is fantastic. It seamlessly integrates with Stripe which is a massive bonus. Most importantly, they have a top customer service team with the attitude to match it.

Cons

It still has a few things to improve on, but then again it's relatively new compared to most of it's competitors on the market... yet still superior.

Vendor response

Hey Haitham, Thank you for your time and for leaving a review! We are happy to hear that you have had a good experience with our customer service team and that Glofox is helping your business. We look forward to continuing to support you on your business journey. - The Glofox Team

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andrew d.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ABC Glofox logo

ABC Glofox

I'm delighted I chose Glofox... For lots of reasons

Reviewed 8 years ago

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate! If you're looking for a great...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hey Andrew, Thank you so much for leaving your extensive feedback, it really means a lot! We're happy to hear that Glofox is helping your business. We look forward to continuing to support you in reaching your business goals. - The Glofox Team

AD
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Andrew D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ABC Glofox logo

ABC Glofox

Watch out MindbodyOnline, there's a new kid on the block!

Reviewed 8 years ago

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate! If you're looking for a great alternative...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Andrew, Thanks for writing a review. We appreciate the kind words! It's been an absolute pleasure to work with you and the team at Personal Health. Also, very exciting to see the results you've achieved in such a short space of time! Yours in fitness, Timmy | Glofox Head of Support

HH
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Haitham H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ABC Glofox logo

ABC Glofox

Highly recommend Glofox for studio client management

Reviewed 8 years ago

Having previously used Zen Planner and strongly considered MindBody, we were pleased with the decision we took to go with Glofox. It does what it says on the tin. The customisation is fantastic. Our user experience has significantly shot up. It seamlessly integrates with Stripe which is a massive bonus. It still has a few things to improve on, but then again it's relatively new compared to most of it's competitors on the market... yet still superior. Most important of all is they have a top customer service team with the attitude to match it. Our launch/migration went relatively smoothly. So all in all it's definitely worth a serious consideration.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Haitham, Thanks for taking the time to write a review, and of course.. thanks for choosing us over Mindbody and Zenplanner! We really appreciate the honesty in your review. I'm sure you know the new and improved Dashboard will be up and running soon, so we will be excited to get your feedback on it! We're sure it'll turn those four stars on ease of use into a five!! Yours in fitness, Timmy | Glofox Head of Support

Cv
AvatarImg

Coby v.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ABC Glofox logo

ABC Glofox

Glofox & Uber Shape

Reviewed 7 years ago

The Past 4 years we have gone from 20 members to now over 100. My main goal is to keep staffing simple and keep my systems productive. I have been using, Zen planner along with testing mindbody for 2 years but has not been for Uber Shape. 2 months ago we switch to Glofox. The team has given me a professional simple branded app. Booking & client payments made super easy for me but also streamed lined for new members on trial and becoming paying customers. I would highly recommend this company for all business look to have a personalized app to keep up with the times. Regards Coby van den ende Uber Shape Gold Coast Australia

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Cobey, Thanks for the great recommendation! It¿s fantastic to see the growth you¿ve achieved over the past few years. Huge congratulations on the hard work and dedication - keep it up. It¿s awesome to hear that you tested both Mindbody and Zenplanner and overall, found Glofox the easiest to use. We designed Glofox with clients just like you at the core so we¿re delighted to be a part of your success story! All the best, Glofox Support.

AR
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Verified reviewer

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ABC Glofox logo

ABC Glofox

Amazing Customer Experience

Reviewed 6 years ago
Pros

This is the first review I've ever written for a software I didn't purchase. I worked with the Glofox team to work through whether or not we could utilize the Glofox software for our mobile corporate wellness company - a very different use than the software is intended! While we had too many needs that were outside the normal functionality of the software, support team was amazing thinking partner in brainstorming ways we could make the service fit our needs. We also got to explore and get hands-on with the interface, and as a previous client of Mindbody, I was blown away by not only the aesthetics, but the functionality of their product for gyms/studios. If I were to open a brick-and-mortar, this would be the software I would use.

Cons

We did not fully utilize the software, so I can't say exactly. For our needs (not standard) we would have loved to see calendar sync and reminder emails.

Vendor response

Hey there, Thank you so much for taking the time to leave us your feedback! It's great to hear your reaction to Glofox. Again thank you for the time and for your review, it really means a lot. - The Glofox Team

RC
AvatarImg

Ryan C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

ABC Glofox logo

ABC Glofox

A booking system fit for group fitness businesses. Bonus: Massive data breach of client information

Reviewed 3 years ago
Pros

It seems like a good solution for purely group class business models (like F45)/ Stripe payment integration and ease of refunds using the software.

Cons

Glofox's prices are at about the price point of Mindbody now yet offer a fraction of the services. No way to book reoccurring bookings for clients. No way to set up requests for bookings for PT clients. On the business side, the admin controls are terrible and I constantly had to contact tech support for clients being overcharged, and membership glitches like multiple memberships running, being charged...

Vendor response

Hi Ryan, Thank you for your feedback, and we are truly sorry that you did not have a better experience with Glofox. We have released our Re-occuring bookings feature and continually work to improve our PT features and the stability of the product. Glofox acted in accordance with all GDPR requirements when the data breach was identified. We apologize that this breach affected your business. Sincerely, Marko Gazic

AR
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Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ABC Glofox

How complicated became simple, finally we have a system that helps us generate business!

Reviewed 6 years ago
Pros

This software is customer friendly. It's layout is simple to use and once you understand the functions it's super fast which has meant staff training time is reduced as well as client training also. I have all the key information I need to hand and when reconciling month end figures and performance it has over halved the time taken and improved the accuracy of reporting 100%. The staff at Glofox...

Cons

We are nearly and Month an Half into our full launch and as of yet I can't find anything I don't like about it.

Vendor response

Hey there, Thanks for taking the time to leave your feedback! It's great to hear that Glofox is helping your business save time among many other things you highlighted. We're also pleased that you have had such a great experience with our support team. We look forward to continuing to support you on your business journey. - The Glofox Team