GloFox Pricing, Features, Reviews & Alternatives

GloFox

Best Boutique Gym & Fitness Studio Management Software

4.58/5 (214 reviews)

GloFox overview

What is GloFox?

"A powerful cloud based platform that provides your gym or fitness studio with innovative management software. Request a demo today to know more!

Turn website visitors into leads and customers by creating seamless journeys with our Lead Capture tool. With social integrations with the Facebook Pixel, you can easily retarget to your website visitors ensuring that a you never lose a potential lead.

With our branded mobile app, your members can book classes,, join waitlists, set up payment details and keep up-to-date on news about your fitness business. Your staff can book members, take payments and keep track of all attendees for the classes.

Process payments globally in one easy to use platform we have designed to make the process straightforward and without any hidden charges. In a global marketplace that is constantly evolving, our enterprise fitness software built for franchises and chains continues to be at the forefront of innovation - to give you the best in international mobility.

Gaining insights is always important for any business to succeed. Our cloud based platform will provide you with the latest business intelligence and marketing insights so you can improve performance across all your fitness franchises. Easily manage multiple locations - switch between members, trainers and locations - and get a 360 degree view on your entire business."
www.glofox.com

Pricing

Starting from
$110/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Germany, Mexico, United Kingdom

Supported languages

B@161b6312
GloFox screenshotGloFox screenshotGloFox screenshot: Member App - Class BookingGloFox screenshot: Member App InterfaceGloFox screenshot
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GloFox user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.6
  4.6
Natalie G.

First steps into new business made easier with GloFox

Used daily for less than 6 months
Reviewed 2020-11-13
Review Source: Capterra

Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective.

Pros
Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.

Cons
Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.

Response from Glofox


Hi Natalie, thanks so much for taking the time to leave a review. We really appreciate it. Glad to hear you're having a good experience.

- The Glofox Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andy K.

Not getting any better

Used daily for 2+ years
Reviewed 2020-10-22
Review Source: GetApp

Pros
It's easy to use for the customer, but so are most other booking apps

Cons
Being ignored by customer support. System is very slow. Lots of glitches, although less in the last year to be fair. I cannot recommend Glofox. I've been a customer for 3 years and I've tried to stick with then through all their setup problems (of which there were many), but lately their customer service has gotten worse and worse. Now a major issue has come to light on the accuracy of their reporting, so I can no longer make accurate reports on income. As a result I misreported my income for 2018 by quite some margin, I cannot lodge my income for 2019 and am late filing VAT returns. I first reported this on the 16th of September and it's been with their "engineering team" ever since with no updates and they are now ignoring me completely, even the [SENSITIVE CONTENT HIDDEN] is ignoring me. If they can't get something as simple as the income to report accurately then I've lost all faith. The system is also extremely slow and despite using different laptops, several browsers, PC and Mac and various internet connections, I get fobbed off that its an issue at my end. Yet when I reset filters it works straight away. But then slows down again very quickly afterwards. I have over 500 support issues back and forth with Glofox support in 3 years.

Response from Glofox


Hey Andy, first off let us start by saying we're sorry to hear you had so many issues with us. We strive to bring our customers exceptional products and service. I hope since leaving this review we've found a resolution for you. If you have any questions or concerns please drop us a mail at support@glofox.com and we'll make sure to review them for you.

Thank you
- The Glofox Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Decker L.

Review

Used daily for less than 6 months
Reviewed 2021-03-11
Review Source: Capterra

Very easy to use software that has helped me bill recurring payments and organize my scheduling.

Pros
The software is very easy to use and navigate.

Cons
I could benefit from a messaging forum type feature. Maybe this is available with the custom app but not sure. The current messaging abilities work just fine though.

Response from Glofox


Hi Decker! Thank you so much for leaving a review, and welcome to Glofox. We're glad you find our software easy to use and visually appealing. We pride ourselves on delivering an exceptional user experience.

Thank you also for your suggestions surrounding messaging. We do have a community section within our member app that works in a similar way to a news feed and we also offer the ability to send push notifications, SMS, and emails. If you would like to know more about any of the above, you can reach out to us at customersuccess@glofox.com. I will also pass your suggestions onto the relevant teams.

Thanks again,
-The Glofox Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Arlene C.

Really wish I could give this software a better score.

Used daily for 2+ years
Reviewed 2020-01-07
Review Source: Capterra

Asides from the frustrating technical issues outlined above, the support is very poor. Issues take weeks to resolve often with a "We don't know what the cause of the issue is" as a response, and then the same problem will reoccur later. The customer support team were great when I first signed up, I imagine there were fewer clients on their books and it was easier for them to manage. Now it takes weeks to resolve issues, the support team sound fatigued and are often defensive and salty when speaking on the phone (same applies to email correspondence). Glofox also make regular "upgrades" to the software and do not take time to explain to their customers in full detail what the updates involve. An "upgrade" was made to the payments integration in 2019 which meant that access to the separate back-end Stripe system was lost, which was massively frustrating given the inaccuracies of the built-in Glofox reporting software and clients information randomly going missing from their back-end website. I get the impression that this "upgrade" was not fully tested as there were numerous issues with it (eg: old clients being reactivated and billed years after the fact). I unfortunately cannot recommend this software to anyone as it has only caused frustration, disappointment and countless hours of extra work for myself and my team. The issues above caused a lot of upset to our clients which lessened their experience as our customers: this is the opposite of what any business needs!

Pros
Glofox is a highly visual platform and easy to use (aside from the glitches which I will get to later). It looks very pretty and it would be amazing if it actually worked properly.

Cons
It simply does not work. And I'm talking about the bare basics here. The reporting features are inaccurate and have added uncountable extra admin hours to my month. Regular glitches occur, a few of these are: payments being processed from users and then their purchased class credits disappearing, buttons on the back-end or admin website randomly disappearing or not working, classes / events / staff members being deleted from the calendar and then they re-appear randomly, start / end date functionality of classes randomly not working, clients being billed randomly following the completion of their payment periods, courses not visible on the admin app. I could go on.

Response from Glofox


Hi Arlene,

Thank you for the honest review and feedback. I am sorry that you seem to have had such a poor experience with the Glofox platform.

We take customer feedback very seriously and will take your comments to the team. A member of our team will have been in touch with you to discuss the issues you outlined.

Best regards,
The Glofox Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Russell J.

Great for my Gyms

Used daily for 2+ years
Reviewed 2021-02-24
Review Source: Capterra

We use it to manage the membership billing and session scheduling for our 2 gyms. It's been great and keeps getting better.

Pros
Easy to use and edit. The members app looks great and works well, the members love it. It's cost effective compared to the alternatives. It's continually being updated and new features are being added.

Cons
Nothing really, any tech issues that might crop up are typically dealt with quickly by the support team.

Response from Glofox


Hi Russell. Thanks for leaving a review, it's very much appreciated. We're happy to hear you're enjoying Glofox.

- The Glofox Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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GloFox pricing

Starting from
$110/month
Pricing options
Subscription
View Pricing Plans

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.

GloFox features

Activity Dashboard
Alerts/Notifications
Attendance Management
Attendance Tracking
Billing & Invoicing
Calendar Management
Class Scheduling
Communication Management
Electronic Payments
Event Management
Inventory Management
Marketing Automation
Membership Management
Online Booking
Payment Processing
Point of Sale (POS)
Registration Management
Reporting & Statistics
Scheduling
Team Management

Additional information for GloFox

Key features of GloFox

  • Access control system integration
  • Automated waiting list
  • Branded Member App
  • Class and appointment scheduling
  • Class updates, due payments
  • Marketing tools
  • Member reminders and notifications
  • Membership management
  • Online and mobile booking
  • Online and mobile payments
  • Online payments
  • Recurring payments
  • Reporting and analytics
  • front desk kiosk
View All Features

Benefits

1. Save Time
You could reduce the time you spend on repetitive admin tasks by up to 2 hours a day with smart automations.


2. Drive Revenue
Easy booking and payments mean you can wave goodbye to lost revenue. In fact, you could increase revenue by an average of 33%.


3. Retain Clients
Your mobile Member App keeps members coming back day after day. By tailoring in app push notifications, you have the opportunity to turn more first timers into regular clients.


4. Grow your Business
The Report Builder tool ensures you have all the information you need to make decisions that help your business grow stronger.