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Mindbody vs Pike13 Comparison

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Overview

Category Leaders

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

Pike13 provides a software solution for membership management, scheduling, client check-in from kiosk or client app, billing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

129

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

129

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,010

571

274

115

194

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

5

4

3

2

1

68

35

7

9

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
It was awesome in the beginning. I started with them 10 years ago when they were inexpensive, responsive, simple and nimble by improving every month.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.

Pros

Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.
They constantly strive to improve their product and improve the user experience. I would recommend it to any company looking to improve their processes.
Ease of use, and reliability are amazing. But my FAVORITE thing is definitely the staff app.

Cons

I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.
The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.

Cons

It's been nothing but trouble since we started using it. Its not intuitive and the system has many ridiculous limitations.
Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious.
They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features129
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bonus Management
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Communication Management
  • Communications Management
  • Compensation Management
  • Confirmation/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Daily Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Dependency Tracking
  • Digital Signature
  • Direct Deposit
  • Discount Management
  • Document Storage
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Facility Scheduling
  • File Management
  • Financial Management
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Incentive Management
  • Inventory Management
  • Inventory Tracking
  • Lead Capture
  • Leave Tracking
  • Location Tracking
  • Loyalty Program
  • Marketing Automation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Package Tracking
  • Parent Portal
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Point of Sale (POS)
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting/Analytics
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Shopping Cart
  • Skills Tracking
  • Social Media Integration
  • Staff Management
  • Student Management
  • Subscription Plan Management
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • User Profiles
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features129
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bonus Management
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Communication Management
  • Communications Management
  • Compensation Management
  • Confirmation/Reminders
  • Contract/License Management
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Daily Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Dependency Tracking
  • Digital Signature
  • Direct Deposit
  • Discount Management
  • Document Storage
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Facility Scheduling
  • File Management
  • Financial Management
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Incentive Management
  • Inventory Management
  • Inventory Tracking
  • Lead Capture
  • Leave Tracking
  • Location Tracking
  • Loyalty Program
  • Marketing Automation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Package Tracking
  • Parent Portal
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Point of Sale (POS)
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting/Analytics
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Shopping Cart
  • Skills Tracking
  • Social Media Integration
  • Staff Management
  • Student Management
  • Subscription Plan Management
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • User Profiles
  • Visitor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations33
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations14
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.00/10

Share this review:

Pike13

The Pike13 Kiosk App Does Not Work

Reviewed 2 years ago

Pike has the potential to be a great fitness software disruptor, and provide a good alternative to MINDBODY. Unfortunately, the company suffers from poor inter office communication and less than honest practices.

Pros

If it worked, I’m sure it would be helpful. But it doesn’t....

Cons

On both of the App stores, as well as on their website Pike has their kiosk app listed as “compatible with Android Devices.” I ordered a 4th generation Samsung Galaxy Tablet to run the app so my clients can check themselves when they come in. Unfortunately the app DOES NOT work with all Android devices. After 4 days of back and forth emails I was told: “Looks like there is some incompatibility issues between the Kiosk app and Tablet/OS you are using.” I was never told which tablets work, nor an eta on the fix. As of now, I am stuck with a tablet which I don’t need and still do not have access to their Kiosk App. While there could be room for potential, Pike13 has repeatedly proven to be a sub-par company.

Vendor response

Hi Justin, Thank you for providing feedback on our kiosk app. I am sorry that the app does not work on your Android device. With older devices and operating systems, there is an unfortunate chance that the kiosk app will not be compatible. Thank you, Cindy Schneider Director of Customer Success

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

Share this review:

Pike13

I am THE WORST when it comes to technology, but I know we couldn't do it without Pike.

Reviewed 3 years ago

running our business remotely

Pros

NOTHING compares to your support. We are a small gym so as the owner/operator, I ma also the person handling all things with Pike. Without her I would have to return to MindBody and I do not want to do that. It is lifesaving to know I have a lifeline when I don't understand something.

Cons

The time it takes to get a notification in my inbox that someone hasn't paid their billing months. Reporting is clunky for me as I try to use the filters.

Vendor response

Hi Heather, Thank you so much for the review and the feedback. We really enjoy working with you and seeing your business grow! Thank you, Cindy Schneider Manager, Customer Success

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.00/10

Share this review:

Pike13

Misleading Sales Team and Poor Membership Customer Service

Reviewed 3 years ago

I would discourage anyone looking into Pike13 to look elsewhere. This is not an honest company and you will be locked into a long contract you will not be able to get out of for a full year. Mindbody, Zenrez and other fitness software provide much better customer service and a much more honest experience.

Pros

Their Mailchimp integration is great. While there is no way to section clients based on membership purchased, it gives us some great ways to follow up with clients. Although this is more thanks to MailChimp's versatility, not so much Pike13's.

Cons

We were sold a contract to this software on a false pretense. We were told that their software integrates with a third party site (ClassPass). Once we signed the contract, management informed us that the integration was not working, but would be fixed. It is now close to 5 months later and there has been no progress made. They also refused to compensate us, or take any responsibility for any inconvenience they have caused. There are several other components of the software which are also significantly inferior to Mindbody Online and other fitness studio software.

Vendor response

Hello Justin, I am sorry for the poor experience with Pike13. Your account manager will reach out to you soon and provide your options moving forward. Thank you, Cindy Schneider Manager, Customer Success

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Pike13

Fantastic Company - Better Than MindBody!

Reviewed 5 years ago

I had Mindbody for 2 years and was quite unsatisfied for multiple reasons. I switched to Front Desk and have been SO happy! There is a smaller crew of staff so you actually get to know a few key people who can help you with questions, etc. The program is easier to use and overall has a better interface. I also love that there is a photo feature so that you can put a face to a name with your clients!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for your review, Jamie! It's been great working with you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

Share this review:

Pike13

Green Locus

Reviewed 3 years ago

It has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above.

Pros

I enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well.

Cons

I dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent,...

Vendor response

Hi Mallory, Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases. Thank you, Cindy

Overall Rating
  • Ease of use
  • Customer support

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Pike13

Review from a Salsa school owner

Reviewed 5 years ago