Mindbody vs PT Distinction

Vagaro

Goldie

Acuity Scheduling

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

Goldie is a comprehensive software designed for salon and beauty professionals. The platform offers appointment scheduling, automated client reminders, and integrated payment processing capabilities to help reduce no-shows and streamline business operations. Beauty professionals can manage their calendars, create branded online booking websites, and track business performance through detailed reports.

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

Owner

They have let their success drive down the quality of their customer service,  wait times are above two hours now just to get a human not counting how ever long it takes to solve the issue.  

I love that when I need assistance, even on a Saturday, I am able to connect with someone. And if for some reason they can't help me, they are able to get me help within a short time, for example, the following business day.

mister

maybe the integrated IA could be a little more smarter but, anyway, when it gets stuck on some topic customer service come right in to help out

Simplify appointment scheduling, automate reminders, and streamline your business management with Mindbody scheduling software.

Access Controls/Permissions

Accounting

Activities Booking

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Attendance Management

Attendance Tracking

Automated Scheduling

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Booking Notes

Booth Rental Management

Calendar Management

Calendar Sync

Capacity Management

Charting

Class Management

Class Scheduling

Client Database

Client Management

Client Portal

Client Profiles

Commission Management

Confirmations/Reminders

Contract/License Management

Costume Management

Credit Card Management

Credit Card Processing

Customer Accounts

Customer Database

Customer Engagement

Customer Support

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Data Import/Export

Debit/Credit Card Processing

Document Storage

Dues Management

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Email Reminders

Email Templates

Employee Management

Employee Scheduling

EMR/EHR

Event Calendar

Event Management

Event Scheduling

Facility Scheduling

Faculty/Staff Management

Financial Management

Fitness Plan

For Barbershops

For Dance Studios

For Gyms

For Martial Arts

For Medical Spas

For Physical Therapy

For Salons and Spas

For Yoga/Pilates Studios

Gift Card Management

Group Reservations

Group Scheduling

HIPAA Compliant

Inventory Management

Inventory Tracking

Item Management

Lead Management

Live Chat

Loyalty Program

Marketing Automation

Marketing Management

Member Communication

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Member Types

Mobile Access

Mobile App

Multi-Location

Multiple User Accounts

Online Booking

Online Payments

Online Registration

Online Store

Onsite Registration

Patient Scheduling

Payment Processing

By industry, Mindbody reviewers are most commonly professionals in health, wellness and fitness (42%). The most frequent use case for Mindbody cited by reviewers is appointment scheduling (46% of reviewers).

Users and use cases

Some users report that Mindbody’s features and integrations add value, and reviewers appreciate occasional promotions and flexible pricing options. However, many reviewers feel pricing is expensive, with frequent increases, complex fees, and limited features in lower-tier plans.

Value for money

The Mindbody integration most frequently cited by reviewers is Google Calendar, a scheduling product rated 4.5 out of 5 for its integration with Mindbody.

Integrations

Mindbody is an appointment scheduling program with key features that include confirmations and reminders, mobile access, online booking, appointment management, payment processing, calendar management, and more.

Mindbody

Android

Windows

iPhone

Web-based

Zen Planner

ABC Glofox

WellnessLiving

Booker

Momence

Fresha

Jane

Jackrabbit Dance

Calendly

Mariana Tek

ZENOTI

fitDEGREE

SmartRec

ABC Trainerize

Square Appointments

Arketa

Timely

Starter

Accelerate

Ultimate

Difficult cancellation and refund process

Medical doctor

Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.

89% of reviewers feel negative about Mindbody’s cancellation and refund policies. Users report that canceling subscriptions or services is cumbersome, often requiring extended notice periods and multiple contacts with support. They mention being charged after attempting to cancel, lack of trial periods, and strict no-refund policies. Reviewers express frustration with delayed responses, confusing contract terms, and additional fees for data export or early termination. Many feel the process is unnecessarily complex and time-consuming, impacting their trust and satisfaction with the service.

Slow and ineffective phone support

It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out.

67% of reviewers feel negative about Mindbody’s phone support. Users report long wait times, difficulty reaching knowledgeable representatives, and frequent transfers between departments. They say issues often require multiple calls or emails to resolve, and callbacks are unreliable. Reviewers mention that support staff sometimes lack the expertise to address problems, leading to frustration and wasted time. Many feel that the quality of support has declined, making it challenging to get timely help for urgent technical or account issues.

Frequent technical glitches

82% of reviewers feel negative about Mindbody’s reliability due to frequent bugs and technical issues. Users report system crashes, slow loading times, and glitches that disrupt business operations, such as problems with scheduling, payment processing, and app functionality. Reviewers say these issues often require repeated troubleshooting, lead to customer frustration, and can result in lost revenue or missed bookings. Many note that support for resolving technical problems is slow, and some bugs remain unresolved for extended periods, impacting daily business activities.

Problematic payment processing

64% of reviewers feel negative about Mindbody’s payment processing. Users report slow transaction times, high merchant fees, and frequent issues with credit card processing or auto-payments. They mention difficulties with gift card redemption, online payments, and invoice adjustments, as well as problems integrating payment features with their websites. Reviewers express concern over service interruptions, lack of transparency in payment settlements, and challenges with refunds or correcting billing errors. Many feel these issues disrupt business operations and erode customer trust.

High and unpredictable costs

72% of reviewers feel negative about Mindbody’s pricing structure. Users indicate that the software is expensive, with frequent price increases and additional fees for essential features or integrations. They mention being forced into higher-priced plans to retain basic functionality, and express frustration over unexpected billing changes and lack of value for the cost. Reviewers also highlight challenges for small businesses due to high credit card processing fees, unfavorable exchange rates, and the complexity of the pricing model, making it difficult to budget effectively.

Streamlined yoga studio operations

83% of reviewers feel positive about Mindbody’s yoga studio management tools. Reviewers say the platform simplifies class scheduling, client management, and appointment booking for yoga studios. They appreciate being able to find, book, and organize yoga classes across different locations, as well as manage multiple services like pilates and massage. Users highlight the ease of onboarding staff, the ability to browse class offerings from various studios, and the convenience of reminders and notifications, making it a practical choice for yoga businesses and their clients.

Comprehensive wellness platform

Freelancer

Mindbody is a well-rounded wellness platform that offers a wide range of services to help users manage and track their fitness, wellness, and beauty routines.

91% of reviewers feel positive about Mindbody’s fitness and wellness capabilities. Reviewers appreciate that the platform serves as an all-in-one solution for managing fitness, wellness, and beauty businesses, offering features like scheduling, payment processing, and client management. They say it reduces administrative burden, supports integration with wellness apps and devices, and provides a network for discovering local services and deals. Users find it beneficial for both business operations and personal wellness tracking, highlighting its versatility and the convenience of managing multiple services and locations from a single platform.

Centralized fitness class management

89% of reviewers feel positive about Mindbody’s gym and fitness class features. Users indicate the software makes it easy to schedule, book, and manage classes across multiple gyms and studios, even when traveling. They value the ability to compare class options, access real-time schedules, and manage memberships in one place. Reviewers note that the app’s wide adoption among fitness businesses streamlines booking and reduces paperwork, while features like favorites and last-minute deals enhance the overall experience for both clients and gym owners.

We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people.

Founder

You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser.

Manager

It offers a comprehensive suite of tools that make it easy to manage class schedules, appointments, client bookings, and payments all in one place.

I entered into a service agreement with Mindbody Inc. after being represented that their platform would provide a seamless, all-in-one booking and business management solution for my business.

Prior to signing the agreement, I specifically communicated that I was leaving my previous booking platform because of scheduling difficulties experienced by my clients, and I needed a platform that would improve and simplify the booking experience.

Owner and Teacher

You'll talk to a nice, professional person during your first phone call who (at least in my case) will tell you what you want to hear in order to sign the contract. Once I started getting into the set up, I started to realize that it was an extremely long process (onboarding can take up to 8 weeks) and that I wasn't going to get what I thought I would and that it takes a painfully long time to get answers.

The print out for the class list/roster contains all the information about the students so you can't use it for sign in.

Self care

This app allows me to see and schedule any class within my area.

Front Desk Receptionist

Mindbody allows me to run reports that shows how well my services are doing including client retention.

Director

The three months free they give you in the beginning is due to how long it takes to convert your clients over and get contracts up and running.

Director of Marketing and Communications

I especially appreciate the integrated marketing tools and automation features, which help us stay in touch with our clients and keep them engaged without added effort.

On that first phone call, when I asked about cancelling if things didn't go well, Sam (sales rep) made it seem like if I tried to cancel then they would give me a sales pitch but eventually would let me out of my contract which isn't true.

Data Analyst

It can be a bit slow or glitchy at times, and some features feel limited depending on the studio or service you’re using.

vice-president

The acounting page is the best with the scheduling features, the marketing links and the payment processing.

I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient.

Exercise Scientist

Mindbody registered my business name incorrectly despite clear instructions, and their onboarding deactivated appointment types, stopping me from processing client sessions.

Contracts links sometimes works for clients depending on the phone they have, better if they do it through the computer.

Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down.

The app is convenien, and helps keep schedules and appointments all in one spot.

Customer support via live phone calls and follow up emails covering the topic of conversation with help articles.

The dashboard allows you to see everything at a glance which is a time saver.

Director of Membership

One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff.

Fitness Supervisor

I love that I can go to a day and see everyone's schedule or go to my schedule and see the week.

Some limitations on being able to adjust some client info on the back end, makes you rely on the client to be able to navigate.

Owner and Operator

It gives me in my small business more than enough options to make changes to my billing and schedule easily.

Mindbody vs PT Distinction Comparison (2026)

Mindbody

PT Distinction

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives