Worlds highest rated coaching software for personal trainers
4.89/5 (152 reviews)
Wonderful software and I highly recommend it to health and fitness professionals who want to grow and scale an online business or in person.
Pros
PT distinction makes life incredibly easy when managing a book of online clients from check ins to content delivery.
Cons
Sometimes the support is rather difficult to work with and takes days upon days to figure problems out.
Thank you for the great review Chandler. We're pleased you love to software.
Sorry our support has been slow for you, we generally answer all helpdask questions within a couple of hours and aim to have solutions at the first response. Occasionally our team does need to investigate further which can take a little more time, when this happens we still aim to have the solution with you in one business day.
Thank you, and once again we're pleased you love the software!
Rating breakdown
Likelihood to recommend: 10/10
Not only is the software top drawer. the help you get from the guys is second to none. My dealings with [SENSITIVE CONTENT HIDDEN] in particular have been very helpful. They even have an Online University which is extremely helpful. if you are a PT and want to enhance what you offer. This is the software for you!!!
Pros
PTD is everything you possibly need as a PT.
It keeps your clients, diary, payments, programmes, habit tracking, emails and messages all in one handy place.
With the recent updatye on Android now complete it is the perfect package.
It has been especially helpful in recent times with clients having to train at home because of Covid.
Even better as it is a useful tool when doing my Zoom PT sessions as I can show clients the videos of what exercises are in their programmes and go through them with them. Easy!!!!
Cons
Two things that I think would enhance it would be :
1. Better nutritional plans. This would really make it the PERFECT system out there.
2. A Marketplace where we could purchase ready made programmes, food plans and content,
Rating breakdown
Likelihood to recommend: 10/10
I am continuing the things I don't like here because I have been cut off above .... 6.) The client can automatically see once a message has been read- sometimes we have to dig deeper to get our clients the best possible response and this means we cannot respond right away. This makes for terrible customer service optics because it looks like we have "read" the message without responding. 7.) The app freezes and clients lose their workout tracking when their phone locks - PTD blames user error but this never happened with trainerize. Lastly - I hope that they start taking client feedback into consideration and take responsibility to look into the bugs mentioned above vs continuing to blame user error. Unfortunately I feel stuck with PTD because of the google sheets integration - but i MUCH prefer the look, ease of use and UI of Trainerize.
Pros
PTD has a lot of capabilities and integrations.
Cons
I wish that I had more good things to say about PTD. We made the switch from Trainerize to create an overall more integrated experience for our clients -- I was drawn to PTD only for the google sheets integration which is big for our client delivery - however PTD has many issues
1.) The UI looks very old and looks as though it hasn't been updated in years. It's slow - to me it looks like something that has been built using cheaper means - i am trying to say this in the nicest possible way - but I worked in silicon valley for years.
2.) Clients often do not get notifications and the PTD team has no better response other than blaming the phone of the user. If this were the case - my clients would have had the same issue with Trainerize and they didnt. I have spoken to other PTD users as well and everyone has the same issue. The lack of responsibility that they seem to take in tackling this very clear BUG does not sit well with me.
3.) The search feature in the mobile app does not work period.
4.) There software updates take FOREVER. Literally they always say "this will be taken care of in the next update" -- which seems to take months if ever.
5.) there is no way to make messages unread - this to me is such a SIMPLE request yet they fight it tooth and nail. Sometimes our team has to come back to a client question and we have no way of remembering what we need to follow up with (they claim this will be taken care of in the "next update" which is still yet to happen.
Rating breakdown
Likelihood to recommend: 2/10
Customer service has always been top notch, very glad that android has finally caught up. Keep it up!
Pros
The customization of the software is great, you can make it your own and on the client side its come a long way.
Putting your own custom workouts in is great, and any PDFs, coaching videos etc is really handy.
Cons
Certain features I feel could be worked on.
The schedule was always a little buggy for me so I stopped using it a while back - would be good if clients could use it to put in non-scheduled workouts.
The adherence chart is a good idea but IMO needs to look more like a calendar than a daily tick sheet.
Food diary is OK but would be better if MFP could work through it (So I just use it separately)
Also the ability to take these out of view, rather than just have an empty section.
Thank you Luke.
Lots of good news for you...
- You can integrate MFP, in fact we have the most complete integration of My Fitness Pal of any software!
- Clients can also add items to their schedule by going to the schedule and clicking Add.
- The schedule should be perfect so if you've had an issue there please let us know and we'll check out your set up for you.
- The adherence chart is a very simple tick sheet for clients which gives them a clear view of their overall adherence making it easy to see and improve. It's a very similar chart to that used by the likes of Precision Nutrition. For a daily tick sheet in the calendar you could add habit tracking for your client as that is exactly what you describe, to do this click Add > Tracking > Habit.
I hope that helps, and thank you once again for the great review.
Rating breakdown
Likelihood to recommend: 10/10
Phenomenal. I love the responsiveness of the team. within 24h they get back to me, every single time. The software definitely has a learning curve, but they have shortened it dramatically with their PTD ninja courses, and it has made my quality of work so much better.
Pros
I can't begin to count the number of hours this software saves me, and allows me to free up an incredible amount of time, so that I'm able to spend more time working with my clients, and less time on menial administrative functions.
It makes the entire process so easy, to the extent I can (and have) clients sign up from my website, submit payment, and start into my programs before I ever have personal contact with them. I never have to worry about my clients being taken care of, because of how this software allows me to create multiple touchpoints for my clients over the course of a week, without me having to always be connected to it.
Cons
Well, since the upgraded, updated Android app, I'm pretty much over the moon. If I was to have 1 feature that I wish could exist, I would like it to have a more robust CRM, in particular, email tracking of opens and link clicks. But really, that would just be the icing on top.
Thank you for the incredible review Jonathan.
We're happy PT Distinction saves you so much time and helps you ensure your clients are always taken care of.
Rating breakdown
Likelihood to recommend: 10/10
PT Distinction offers different plans for different user types:
Novice: $19.90 per month
Pro: $60 per month
Master: $80 per month
Contact the vendor for detailed pricing information.
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