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SurveyLab vs Hello Customer Comparison (2026)
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Good recommendations?
SurveyLab
5
55
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Hello Customer
5
3
4
4
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Powerful surveys with real-time reports, integrations, multi-user and multi-language support.
Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale. Automatically detect sentiment, categorize feedback, and identify the drivers behind NPS and CSAT to prioritize improvements and improve customer experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.9
62
5
4
3
2
1
55
7
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.3
8
5
4
3
2
1
3
4
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Dayanand G.
Warehouse Executive
Dayanand G.
Warehouse Executive
Jared S.
Handyman
Pros
Not enoughreviews yet
Cons
Kit L.
Chief Product Officer
William I.
Freelancer
Judith M.
Business consultant
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features121
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Annotations
- Anonymous Feedback
- Assessment Management
- Autofill
- Automatic Grading
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Collection
- Data Extraction
- Data Import/Export
- Data Storage Management
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Face-to-Face
- Feedback Management
- Forms Creation & Design
- Full Text Search
- Individual Development Plans
- Integration
- Integrations
- Knowledge Management
- Live Results Sharing
- Machine Learning
- Mixed Methods Research
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multimedia Support
- Multiple Data Sources
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Online Polling
- Online Tests
- Optical Character Recognition
- Panel Management
- Paper-Based
- Part of Speech Tagging
- Performance Metrics
- Performance Monitoring
- Predictive Analytics
- Presentation Tools
- Progress Tracking
- Pulse Surveys
- Q&A Management
- Qualitative Comparative Analysis
- Quantitative Analysis
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Rater Selection
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Speech Recognition
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Test Scheduling
- Text Analysis
- Text Fields
- Third-Party Integrations
- Time Limits
- Topic Classification
- Trend Analysis
- URL Customization
- User Research Analysis
- Visual Analytics
- Website Integration
- Weighted Questions
- Widgets
- Word Clouds
- Total features93
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Annotations
- Anonymous Feedback
- Assessment Management
- Autofill
- Automatic Grading
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Collection
- Data Extraction
- Data Import/Export
- Data Storage Management
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Face-to-Face
- Feedback Management
- Forms Creation & Design
- Full Text Search
- Individual Development Plans
- Integration
- Integrations
- Knowledge Management
- Live Results Sharing
- Machine Learning
- Mixed Methods Research
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multimedia Support
- Multiple Data Sources
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Online Polling
- Online Tests
- Optical Character Recognition
- Panel Management
- Paper-Based
- Part of Speech Tagging
- Performance Metrics
- Performance Monitoring
- Predictive Analytics
- Presentation Tools
- Progress Tracking
- Pulse Surveys
- Q&A Management
- Qualitative Comparative Analysis
- Quantitative Analysis
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Rater Selection
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Speech Recognition
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Test Scheduling
- Text Analysis
- Text Fields
- Third-Party Integrations
- Time Limits
- Topic Classification
- Trend Analysis
- URL Customization
- User Research Analysis
- Visual Analytics
- Website Integration
- Weighted Questions
- Widgets
- Word Clouds
Integrations
- Total integrations13
- Dropbox
- Dynata+ Platform
- FreshMail
- Freshdesk
- Google Analytics 360
- Hotjar
- LiveChat
- Manago AI
- Pointerpro
- PrestaShop
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Snowflake
- Synerise
- TRAFFIT
- Zapier
- Zendesk Suite
- Total integrations7
- Dropbox
- Dynata+ Platform
- FreshMail
- Freshdesk
- Google Analytics 360
- Hotjar
- LiveChat
- Manago AI
- Pointerpro
- PrestaShop
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Snowflake
- Synerise
- TRAFFIT
- Zapier
- Zendesk Suite
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