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Nickelled Reviews
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Matt O.
Matt O.
16 reviews
Recommended
Matt O.
Management Consulting, 11-50 employees
Used daily for less than 6 months
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I listed a lot in my review. But the biggest benefit is that we can roll out a product to our clients that we can be proud of and promote. Before Nickelled out guides were cumbersome to read and use. We have always talked about doing marketing campaigns to our clients, but never have, with this software we will definitely market it to our clients. I'll be sure to let you know how successful it goes!
All of our guides and tutorial up to this point have been static PDF documents with Screen shots and text to explain what to do. Many times the images are blurry or too small to convey your message. With these guides we can get a crystal clear snapshot of every web page making the guides visually appealing to go through. Here are all the features I love about this software. 1. User Interface is...
I think with any piece of software there are always features you wish were available for your specific needs. Our website will be changing and this means we will need to update all of the web pages to our guides. Though it will require additional effort it will be well worth it.
Kate G.
Used monthly for 6-12 months
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Simple guided tours of fundamental processes our website visitors might need to take on my client's site.
It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size.
The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step.
Thanks for the wonderful review, Kate :) We are also pleased to confirm that it's now possible to disable the feedback survey at the of the guided tours, as requested!
Penny R.
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We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out. Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ. We're excited to see how the product develops and the new features that they're working on currently.
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We'll be in touch shortly to tell you about our latest feature we know the Hassle team will love it!
Kasia K.
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I was looking for a way to train our employees on how to use internal systems. I wanted something interactive (not passive like watching a video), something that didn't require coding on my part or within the system itself, something that was easy to change and modify... and available in two languages. When I found Nickelled, all my prayers were answered. Now, instead of explaining how to do easy...
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Hi Kasia. Thanks for leaving a review. We're super happy to free up your time, make you happy AND make your boss happy too!
Peter E.
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I explored all the different product tour "joy-ride" applications before stumbling across Nickelled. In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate. I then found Nickelled and it trumped the competition in terms of design, usability and support. That's exactly what I want in a product. It was seamless...
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Woah! Thanks for the kind words Peter. It's great having you onboard and we'll continue to provide the high service you have come to expect.
Jessica G.
Media Production, 51-200 employees
Used daily for less than 6 months
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We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! It gives our team the ability to create, update, and share simple walk-through guides without roping in engineer resource, which is always in short supply. Perfect solution, great product, and brilliant support.
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Bronson W.
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This is such an awesome tool to use and to have we were having problems on our website with users going through the signup flow so immediately we started searching for tutorial tools and came across Nickelled and there was a free 2 week tutorial so we tried it out and it is so simple to build the tutorials we thought by the time our tutorial was up we would be able to use the full potential but nope we finished all of them within a day. The support team is so awesome with getting back to us if they aren't online and they are doing whatever they can possible to help keep me and my company satisfied! I would highly recommend using these guys for your web tutorials. Thanks again to Nickelled for all you do!!
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Thomas W.
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I found Nickelled through a Quora blog and I have been so impressed with the product, the flow and ease of creating guides through our back office, and the customer service is literally an email or a click away from their main website. They have been incredible and I would recommend this product for a "walk through" or "tutorial" to onboard your people. We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something. There wasn't any setup fee, in fact the first 30 days you can use this free.. We here at Hallr LLC are impressed and grateful to the Nickelled Team!!
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Callum C.
Logistics and Supply Chain, 51-200 employees
Used weekly for 6-12 months
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How easy it is for customers to use it helps us every dau
the launchers are difficult to set up for a non developer
Thanks for your kind words and your feedback on our launchers, Callum! We will shortly be releasing an update which will make them easier to implement for a non-developer, so please watch this space!
Verified reviewer
Used daily for less than 6 months
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1. Great customer service 2. Ease of deployment 3. Ease of setup In all, its a great product to get users onboarded.
1. Had some early deployment issues- fixed promptly by customer support We had some technical issues early on, but the way customer support handled the issues was timely and professional
Bjorn B.
Education Management, 11-50 employees
Used weekly for 6-12 months
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Very positive experience so far. Easy and intuitive software.
I loved how easy it was to set up the software.
There were some minor glitches that we had to find workarounds for.
Alexis M.
Human Resources, 11-50 employees
Used weekly for 6-12 months
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Very straight forward and simple process for creating guides.
We encountered a few issues with the browser feature capturing our webpages.
Luke T.
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Nickelled is simple to use, needs no integration (unless you want to) and delivers value immediately. We are using it on our help site AND our twitter page. Its a great way to show users how to do things on your website. It removes the need for low level contacts which are costly to a CS operation. No issues at all and we are entering our 3 trading year with Nickelled. The team are true partners.
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Thanks for the kind words Luke. We're excited to continue working with Gumtree and build on the last 2 years!
James S.
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We used Nickelled to create a tour of our application. The product is super easy to use and has cut down on the questions our customer service team get by ~30%. It enabled us to create a number of live examples for our customers which better explain our product, and are far more interactive than screenshots. 5 stars!
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Thanks for leaving a review James! We're so happy we've been able to help your customers and your support team. Thanks for the 5 stars!
Marie G.
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Great software and extremely easy to use and follow. It allows us to expand our training methods to give on the spot, interactive training for all our clients assisting them in their daily duties without trawling through reams of training materials.
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Thank you for your lovely review Marie.
alex h.
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we've been using this tool for a while now. Huge time safer and very easy to update.
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