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Pike13 vs Jackrabbit Swim Comparison

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Overview

Pike13 provides a software solution for membership management, scheduling, client check-in from kiosk or client app, billing,...

Jackrabbit Swim is a swim school management solution with online registration, billing, POS, time clock, email/text & more

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

118

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

137

5

4

3

2

1

73

36

8

9

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.5

174

5

4

3

2

1

105

56

12

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.
Ease of use, and reliability are amazing. But my FAVORITE thing is definitely the staff app.
Point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

Pros

Ve been very happy with JR in general, the customer service team is very responsive and overall a good value.
It is easy to navigate and always improving. They are constantly listening to users to better the software and help you find the best way to use it with your company.
I like how many features it ha. The ease of emailing certain families is awesome.

Cons

It's been nothing but trouble since we started using it. Its not intuitive and the system has many ridiculous limitations.
Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious.
They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ.

Cons

I dont know what I would dislike. They even have a Facebook group.
Not only was the manual work tedious, but it made makeups "personal" - ie if there was no/limited availability, it made our staff look like the bad guys.
I don’t like that emails can only be sent out 90 days in advance.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features148
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Daily Reports
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Discount Management
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Faculty/Staff Management
  • Financial Management
  • For Music Schools
  • For Yoga/Pilates Studios
  • Group Registration
  • Group Scheduling
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Parent/Student Portal
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Point of Sale (POS)
  • Practice Log
  • Progress Tracking
  • Project Time Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Score Tracking
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Skills Tracking
  • Staff Management
  • Staff Scheduling
  • Student Management
  • Student Portal
  • Subscription Plan Management
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Management
  • Third Party Integrations
  • Transaction History
  • Video Support
  • Visitor Management
  • Wait List Management
  • Website Integration
  • eCommerce Management
  • Total features44
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Daily Reports
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Discount Management
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Faculty/Staff Management
  • Financial Management
  • For Music Schools
  • For Yoga/Pilates Studios
  • Group Registration
  • Group Scheduling
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Parent/Student Portal
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Point of Sale (POS)
  • Practice Log
  • Progress Tracking
  • Project Time Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Score Tracking
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Skills Tracking
  • Staff Management
  • Staff Scheduling
  • Student Management
  • Student Portal
  • Subscription Plan Management
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Management
  • Third Party Integrations
  • Transaction History
  • Video Support
  • Visitor Management
  • Wait List Management
  • Website Integration
  • eCommerce Management

Integrations

  • Total integrations23
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations1
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

CB
AvatarImg

Casey B.

Sports, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pike13 logo

Pike13

Invaluable tool for our swim school

Reviewed 3 years ago

I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.

Pros

This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.

Cons

The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out. When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.

Vendor response

Hi Casey, Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school. Thank you, Cindy Schneider Director of Customer Success