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Peek Pro vs Bókun Comparison

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Overview

Category Leaders

Peek Pro is a world-class operating software for tour, activity and equipment rental operators looking to boost revenue and...

Bokun is a cloud-based booking management solution which enables small to large travel & tourism businesses manage reservations,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

774

5

4

3

2

1

643

87

16

10

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.7

369

5

4

3

2

1

302

49

9

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo.
Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.
I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.

Pros

Once you are familiar with Bokun it's a superb tool and the support team is awesome, always just a few minutes away to help you solve your issues.
When Bokun launched, I loved the product. It was affordable, solid and easy to implement into my website.
I actually liked the options, the system and the way of managing it. It is recommended because it is useful, easy to use and priceless.

Cons

Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
Possibly fraudulent - definitely misrepresenting their service and product.
Does not have all the functionality I need. What I really disliked most about this company is the accounting department.

Cons

But when I was faced with a weak checkout UX for our customers and with a bad support, I searched for other solutions.
At the time I was using it, customer support was the worst part of it.
Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Client Database
  • Client Management
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Event Scheduling
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Inventory Management
  • Invoice Management
  • Itinerary Creation
  • Mobile Access
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Package Creation
  • Payment Processing
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Ratings/Reviews
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Social Media Integration
  • Supplier Management
  • Third Party Booking
  • Third-Party Integrations
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management
  • Total features45
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Client Database
  • Client Management
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Event Scheduling
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Inventory Management
  • Invoice Management
  • Itinerary Creation
  • Mobile Access
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Package Creation
  • Payment Processing
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Ratings/Reviews
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Social Media Integration
  • Supplier Management
  • Third Party Booking
  • Third-Party Integrations
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations24
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations3
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

MC
AvatarImg

Milija C.

Leisure, Travel & Tourism, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bókun logo

Bókun

Attraction Montenegro

Reviewed 4 years ago

I use this to combine my website with OTA and be online all time without any big support.

Pros

It gives me connection with other agencies trough one channel.

Cons

Monthly payment for PRO account is very high during this COVID issue

AS
AvatarImg

Angel S.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bókun logo

Bókun

Bokun Does what it says it does

Reviewed 5 years ago

It has been a great working relationship with Them and They are always their when I call.

Pros

The ease of use is really the Pro side of the system.

Cons

There is no Cons . I have been using it for a while and cannot find anything to say as to what they do wrong.

Vendor response

Hi Angel, Thank you for your review. We appreciate your business and are here to help you if you have any questions or need assistance. Best, Bokun Support

GN
AvatarImg

Ghassen N.

Leisure, Travel & Tourism, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bókun logo

Bókun

Pro ecommerce for travel industry

Reviewed 4 years ago

Since we start using the platform we have noticed a significant increase in the number of reservations

Pros

Pro software ,i was been able to import my products from other channel and connect them with Bokun very easily.

Cons

I liked the easy way to use and integrate Bokun with other apps

GL
AvatarImg

Guilherme L.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bókun logo

Bókun

Easily integrated booking software

Reviewed a year ago

Bokun has become more easy to use with time, and is our go to booking system. The seamless integration with Viator and the great support to suppliers are distinguishing features.

Pros

Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them.

Cons

Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app).

BM
AvatarImg

Ben M.

Transportation/Trucking/Railroad, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Bókun logo

Bókun

Bokun has just become another one of the bunch

Reviewed 4 years ago

It was a great software at the beginning. Not anymore

Pros

When Bokun launched, I loved the product. It was affordable, solid and easy to implement into my website. The worst is that they slowly because just another one of the bunch by suddenly increasing their transaction feed. Now they've just become a subscription service and they put you into their PRO plan knowing that few people check all their emails and this way they will charge you when their plans change in November. Now their pricing is no longer affordable and they no longer have any meaningful differentiation from the dozens of similar software out there.

Cons

Their sneaky practices, constantly changing their plans and charging you unexpectedly. One cannot trust that this software will not change their plans and policies several times in the span of a couple of years.

Vendor response

Hi Ben, thank you for taking the time to leave this review. We're sorry to hear that our recent pricing change has overshadowed the product features that you used to love. We continue to offer a free plan alongside our paid PRO plan to cater to different business needs. At the moment, we're giving our existing customers a month's free to test out all of the PRO features, and have online booking...