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Bókun

4.7
(352)

Write a review

Cloud-based booking management solution for tourism industry

(3)

Bókun Pricing, Features, Reviews and Alternatives

Bókun FAQs

Q. What type of pricing plans does Bókun offer?

Bókun has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Bókun?

Bókun has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Bókun support?

Bókun supports the following languages:
Chinese (Simplified), English, French, German, Italian, Japanese, Norwegian (Bokmal), Portuguese, Spanish


Q. Does Bókun support mobile devices?

Bókun supports the following devices:
Android, iPad, iPhone


Q. Does Bókun offer an API?

Yes, Bókun has an API available for use.


Q. What level of support does Bókun offer?

Bókun offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

Bókun product overview

Price starts from

49

Per month

Other

What is Bókun?

Bokun is a cloud-based booking management solution which enables small to large travel and tourism businesses manage reservations, products content, images, categorization, pricing, inventory, and payments. The platform also offers an online booking engine which allows users to create custom booking websites.

Key benefits of using Bókun

• Bokun connects businesses to all the major OTAs for global distribution, providing instant exposure to a wider customer base.

• Publish real-time availability, create product combos, and manage add-ons and product customizations with Bokun's inventory management tools.

• Bokun centralizes bookings, inventory, pricing, availability and channel distribution in a single platform.

• Mobile-friendly booking engine widgets allow customers to books from anywhere, any time, on any device.

• Manage multiple rates, currencies and offers across different channels using Bokun’s flexible pricing features.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Documentation
Live Online
Webinars
Videos

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Why am I seeing this?

Bókun pricing information

Value for money

4.7

/5

352

Starting from

49

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Bókun features

Functionality

4.6

/5

352

Total features

50

2 categories

Most valued features by users

Third Party Integrations
Activity Dashboard
Reporting & Statistics
API
Data Import/Export
Customizable Branding
Customizable Reports
Customer Database

Functionality contenders

Bókun users reviews

Overall Rating

4.7

/5

352

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.38/10
Rating distribution

5

4

3

2

1

288

47

8

4

5

Pros
Once you are familiar with Bokun it's a superb tool and the support team is awesome, always just a few minutes away to help you solve your issues.
When Bokun launched, I loved the product. It was affordable, solid and easy to implement into my website.
I actually liked the options, the system and the way of managing it. It is recommended because it is useful, easy to use and priceless.
Cons
But when I was faced with a weak checkout UX for our customers and with a bad support, I searched for other solutions.
At the time I was using it, customer support was the worst part of it.
Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad.

Overall rating contenders

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António Pedro d.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A huge change

Reviewed 4 years ago
Pros

I joined Bokun when they got acquired by Tripadvisor. The small commission was at drove me in, but then I realized it was so much more. It was easy to use, easy to integrate on our website with the widgets and I even found a payment provider better than the one I was using that connected well with them. But I would say the best is their customer service. The whole team is just nice and I've met a few of them at Arival as well. I always tell people when they start using bokun on my team or other teams (to which I have recommended bokun to) - the chat is your best friend, backed by very good tutorials!

Cons

Initially, the fact that the bookings could not be seen in a calendar was a difficulty, but it has been fixed.

JS
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Jason S.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Review of Bokun Software

Reviewed 5 years ago

Bokun makes the management of reservations and finances much easier and much more efficient for us.

Pros

Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

Cons

Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

Vendor response

Hi Jason, Thank you for your review and for your feedback. We are always updating and improving the Bokun product, and we appreciate your suggested product updates! Please do not hesitate to reach out if you have any other suggestions. Best, Bokun Support

AR
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Verified reviewer

Recreational Facilities and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

It was a good deal till it started to cost more than others

Reviewed 4 years ago

We have been using Bokun for over 6 month now. At the beginning it seemed like a dream. Good pricing, instant chat and they actually made us think they were taking care of us. Then we started to find issue and bugs in the system, issues that have been there for months, and they don't know how to answer. The pickup list display Room instead of pickup place meaning you have to open every single booking to know where you have to pick customers up. Passenger list is bugy aswell. Bokun should stop trying to make websites for us and focus on the core business: the activities features There should be a package option that let you offer a discount if customers book two or more activities.

Pros

Being a Tripadvisor company makes the integration with Viator good

Cons

It does not have a Package Creation Feature at all Plenty of bugs and they don't even know when they will got them fixed Backend seems from 15 years ago The email options are a joke

Vendor response

Hello, Thank you for taking the time to leave a review on Capterra about your experience with Bokun. Whilst we are very happy that you have found the integration with Viator useful, I apologise that you have not been as pleased with other parts of the platform. I would like to mention that the pick-up list now displays both location and room, which should resolve the issue that you mention...

RB
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Robert B.

Events Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform

Reviewed 4 years ago
Pros

It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform.

Cons

It has limited payment providers. I would love to have also Izettle as a payment provider.

Vendor response

Hi Robert, Thank you for your feedback! We've passed on your request for adding iZettle as an additional payment provider to the team. (Here is the latest list of payment service providers we work with: https://helpdesk.bokun.io/en/articles/2829618-payment-providers) Best, Bokun Support

AS
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Angel S.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bokun Does what it says it does

Reviewed 5 years ago

It has been a great working relationship with Them and They are always their when I call.

Pros

The ease of use is really the Pro side of the system.

Cons

There is no Cons . I have been using it for a while and cannot find anything to say as to what they do wrong.

Vendor response

Hi Angel, Thank you for your review. We appreciate your business and are here to help you if you have any questions or need assistance. Best, Bokun Support

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