Salesforce Sales Cloud vs Act! Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Anonymous
(Publishing company, 501-1000 employees)

Good for tracking sales opportunities

2018-05-04

Replace Act with a more powerful tool.

Pros

This is a great tool, when used properly by our sales reps, to track sales opportunities and keep in touch with your customers. The program is very powerful and allows for a lot of visibility into a reps progress and performance. It is an industry leading solution for a reason - it does a great job.

Cons

Too easy for reps to use this as a glorified version of Act. I realize that this is a problem with the reps, but at the same time, there must be a reason that some reps cannot get more out of it.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Information Technology and Services company, 201-500 employees)

Necessary for any sales team

2019-03-11

Great service

Pros

The organization of it. You can assign your tasks by name, company, and other things. It is great for note taking as well.

Cons

There are times when it can act up very slowly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Bob Anthes

ACT user converted to Salesforce.com

2015-01-07

Pros

The transition from ACT was easy and painless.

Cons

It would be nice to be able to print an envelope from the contact or account screen.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Salesforce Sales Cloud

Try the demo, contact tech support, and make sure it will fit your needs not only now, but also in the future.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Information Technology and Services company, 5001-10000 employees)

Implementing Changes...

2019-02-13

Pros

The ability to call forward data with minimal effort from the GUI is fairly easy, via the use of links, buttons, and search boxes.

Cons

The process of getting something changed is almost equivalent to an act of Congress.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Cliff McTee

Salesforce.com sets the bar for top tier CRMs

2014-12-08

Pros

The product works amazingly with multiple systems, allowing it to act as a comprehensive location for our renewal and sales process.

Cons

In large business environments, it can be difficult to locate Salesforce.com admin in order to make console changes. However, this technically has no reflection on the product or vendor themselves.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Salesforce Sales Cloud

Understand the exceptional applicability of the product. Normally, you can implement process or programs in order to streamline business work.

Source: Software Advice
Helpful?   Yes   No
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Kobe Cummings

Makes work easy for sales reps

2015-01-11

Pros

The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.

Cons

I don't like that the program allows administrators to block content. Each user profile has a permission set of tools allowed by the administrator. This is only specific to my work, but I hate having to go to my team lead to ask for access to certain features.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Salesforce Sales Cloud

If you are reading this you are obviously a manager or sales lead, not a sales rep, so this product is going to be great for you, but a little difficult on your sales reps.

Source: Software Advice
Helpful?   Yes   No
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Peter Lee

Brief summary of my use with Salesforce.com

2015-01-25

Pros

I have tried using ACT CRM, but there was no automation, and it did not include marketing strategies with it.

Cons

I am not sure where I need to go to get professional training on using this program. I don't like the services for help that are offered.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Salesforce Sales Cloud

Take a look at the help and training guides. This has been the only source for guidance I have had, but it has been invaluable. It has helped me learn to use the majority of features available.

Source: Software Advice
Helpful?   Yes   No
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Jessica Nelson

The BEST CRM Platform - hands down

2017-11-01

We have been able to store a lot of data that we used to keep in excel sheets. We are able to create campaigns and have certain information stored with our database that we in the past could not. For example, we give out LIV bikes to survivors each year. In the past, who received bikes and who did not was kept in excel sheets but now we have each individual associated with a campaign.

Pros

We also enjoy how Salesforce can be can integrated with Act-On, which we use for emailing.

Cons

I wish you could have mass deletion of tasks instead of having to click through one by one. Other than that, no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Geoff Ginther

Reviewed the software for use in a support ticketing and account management function

2018-05-07

Pros

A lot of 'social' options to make it act similar to facebook/twitter

Cons

This was a software designed by a marketing team. It is great for marketing pushes and those sides of the software are strong. The operational side is incredibly weak, function lacking, and not designed to efficiently get work done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Jake Rasmussen, Dental Digital Marketing Consultant

The Brains of the Outfit

2018-08-28

Pros

We are able to get data to act upon and make business decisions quickly and effortlessley.

Cons

The cost is pretty steep. It is an investment but it is well worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Mandy Scott

SFDC has been very useful throughout my sales process.

2015-01-30

Pros

I have been able to act faster and more accurately with leads through the sales strategies provided by Salesforce.

Cons

My issues with the program are trivial. I would rather not list them for fear of embarrassment.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Salesforce Sales Cloud

I would have to recommend what makes the program most unique: their idea community. There are many strategies shared in it that have proven invaluable.

Source: Software Advice
Helpful?   Yes   No
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David H. Deans

Verified Reviewer

Ongoing Evolution of Contact Management Solutions

2018-12-30

Pros

Note, I've been using contact management and CRM solutions as far back as the DOS version of ACT! software.

Cons

If you're familiar with highly customized CRM solutions, then you may find some things (features and functions) missing in the standard Salesforce online subscription offering. That said, for most organizations, this will not be a major concern.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Spencer Farnsworth

Complicated Software that requires extensive training

2016-12-05

When our office migrated to MACS we had to ditch ACT! We quickly discovered there is no decent contact management software available to the OS system.

Pros

Enough technology and tools here to launch a rocket into space.

Cons

To complicated and overkill for a small office.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Salesforce Sales Cloud

If you have the manpower, you'll want to have a dedicated employee or onsite IT manager to set up your salesforce. It's complicated, has a lot of bells and whistles. It's worth it if you have a large organization but too much for a small office.

Source: Capterra
Helpful?   Yes   No
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Ellenita Cruz

I am using the software for more than 2 years & it is a good tool that supports our business needs.

2018-02-09

We can track and manage the conversation in as much detail as we can on client's inquiry and we are able to act faster, respond better and anticipate our customers' needs.

Pros

The most thing I like about this software is I am able to manage my day to day task. It helps me accomplish my target at work. We connect and communicate to our client using this software. We meet our customer support using the software that makes our customers happy, the faster service we had, the happier we will have a customer satisfaction. We easily manage and organize the cases from email, live chat and web. We are closing a case in record time and in timely manner.

Cons

The least I like about this software is that there are times that the software is down due to technical issues however, when we send in our request for support, their customer service are very supportive especially when it requires a troubleshooting that needs their assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Emilio Homps

One of the best CRMs out there

2019-03-19

Salesforce is highly customizable and that really makes it great. We managed to fine tune it our specific needs without the use of plugins or add-ons, but its good to know that they are available in case you need them. Customer support was very helpful, despite that you usually feel the pressure to upgrade. I would definitely choose Salesforce again or recommend it. I strongly believe its one of the best CRMs out there.

Pros

It made it really easy to track, act, and then report on every social interaction.

Cons

Well, I got frustrated a few times by the fact that the feature I needed was always on the other side of the pay wall. I guess thats great from their point of view, but I always felt we needed to upgrade for a single feature. Of course the upgrade would brings lots of new features, but maybe not really necessary ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Pamela Smith

SalesForce Review

2016-11-08

I am a marketing consultant for small businesses and have rolled out SF for some of my clients that are smaller organizations. I act as the SalesForce Administrator for these accounts.

Pros

Easy to use, especially the new Lightening Experience. Easy to share files, communicate amongst the team members, and easy to customize a bit for your use.

Cons

Some of the email/alerts can be a bit confusing to build. Also, they have GOT to fix the way that an external email is sent out when set up as an alert. You should be able to have it from the Account Owner, not the person who designed the alert!!! Should offer support for the smaller organizations, not just the larger organizations that can afford the more expensive plans! Take a cue from Constant Contact and offer real time chatting with a rep or an actual phone call!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Salesforce Sales Cloud

Great product, but have someone specifically devoted to administering it.

Source: Software Advice
Helpful?   Yes   No
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Bernard Facchina

Salesforce good for large organization but better solutions for small

2018-10-30

overall sale force is an industry leader and obviously has merit. it is just better suited for large enterprises

Pros

Salesforce has lots of functionality when it comes to managing customer data. The program is highly customizable to allow tailoring the product to specific needs

Cons

I found that the product is difficult to use and customize. it is also very costly when compared to other CRM solutions. i think that if you are part of a national or multi-national conglomerate, sales force has application as far as managing large teams. if you have a smaller organization, products like ACT by Swiftpage do a better job for less cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Tom Bayoumi

Verified Reviewer

great

2014-05-09

We are a small startup who has used RelateIQ to get our act together.

Pros

Great setup (just enter your email and password and it begins scanning your emails). Nice data entry UI. Customer service.

Cons

Would love a default "share everything everywhere" feature.

Source: GetApp
5 of 6 people found this review helpful
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Anonymous
A verified reviewer

Very Expensive, Cannot Get MY data back

2018-05-24

Everything in one place, very stable to use, never crashed or lost data. It does go down once in a while and i could not get any data when it was down, they don't give you a local copy of anything.

Pros

The software works, it keeps names and all the info I need, can get to from the web, and is very stable.

Cons

Once I decided to leave Salesforce for ACT, I could not get my data back without paying for an entire year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Norman Moore

Salesforce

2014-10-31

Pros

We had been using Act since 1994, so we were reluctant to switch to Salesforce but after looking at over 100 CRMs, we chose Salesforce.

Cons

I think if I had to make a comment on a negative, it's that you feel overwhelmed with so many options that the CRM can do. We are turning things on slowly so we do not overwhelm our team.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Salesforce Sales Cloud

You get what you pay for. We found cheaper CRMs, but they lacked the support and help you may need.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Internet company, 201-500 employees)

SalesForce is amazing generally at what it does, but can be difficult to adapt to specific needs.

2018-05-21

At the end of the day even though I complain about salesforce it makes life easier when you are part of a sales organization. You have access to all records associated with a particular account. You can track lead history, marketing engagement, lost opps, and just about anything else you'd need to know.

Pros

As far as managing customer-facing business, financials, acticity, contracts, etc...

Cons

Salesforce is generally great, but being a best in class CRM for general purposes means that certain specific needs of one company might not always be met. It's their challenge for sure (kind of like a POS). Lots of different use cases all generally falling under the same category. Besides that the only cons I have are sort of nitpicky day-in-day-out stuff. It takes too many clicks to say log a mtg or update someone's status. A sales operations leader of mine one time did an analysis of how many clicks within salesforce a rep makes in a day and the number was staggering. Reporting on leads and contacts together is also kind of a pain and sometimes impossible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Matt Turner

Disappointed

2017-06-13

Pros

Deep functionality, attractive UI. Safesforce is a big powerful animal, provided you are prepared to pay an implementation partner lots of money to configure it to what I would expect to be out of the box standard, and also have lots of money to spend in ongoing development.

Cons

We were sold Lightning Experience which looked and acted like a beta product, required multiple add-ins to get basic email integration etc. working, and even then wasn't much fun to use.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
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Dragos Tobie

Ideal for medium to large enterprises

2019-03-01

In the first project we used to fill information for products in order for the other teams to act taking into account what we've written there.

Pros

I understand that SFA can be fully customized due to any needs and process flow. I like the fact that it has an integrated "social media" where we can interact with other colleagues in order to share information in real time regarding a specific topic. The implement of # that you can follow it is very important as well.

Cons

I am not very satisfied with "lighting experience" due to habit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Kevin Hill

Lifesaver for keeping track of customer interactions and follow-ups

2016-12-01

I had boutght the ACT! program a few years ago and gave it up as I added devices.

Pros

Makes keeping track of client/prospects super simple.

Cons

The sales funnel and forecasting tools aren't relevant for me and sometimes clutter up the experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Salesforce Sales Cloud

Jump in with both feet and really use it. Trying to manage customers/prospects across multiple software packages can make your life miserable.

Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Not very impressed

2014-08-19

All other CRM systems I have used (SuperOffice, ACT, Goldmine) require next to no management time to have salespeople enter basic information (Meetings, Calls, To-Do, Emails, Letters...) whereas you need to constantly prompt the sales force to update Salesforce.com.

Pros

Great Reports and Customizations Great selection of ADD Ons

Cons

Inaccessible ex. in airplanes, sporadic on foreign business trips - I have no customer information when I have 8 hours on a plane to do work Requires manual processes to link documents, emails, attachments, calls... update night mare

Source: GetApp
11 of 16 people found this review helpful
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