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Salesforce Sales Cloud vs Act! Comparison

Overview

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

Act! CRM is a comprehensive sales and marketing platform, providing everything you and your team need to successfully run...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

8,404

5,636

1,375

236

140

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

237

183

94

60

67

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

Excellent experience when user adoption is high, like warm results is adoption is moderate or low. Requires management commitment to drive user adoption and a high level,of organizational commitment.
A CRM so wonderful, that provides you with on demand features, according to your needs. It is relatively easy to use and thus, has a good community of users and sales people who can work with it.
Overall Salesforce is a great help to the group I use it with. It lets us track opportunities as they come in, assign them, add people to them, track win rates, etc.

Pros

They also have a large number of plans available, are affordable, and there are a good number of independent technicians out there that can help you with your data, and design third party add-ons too.
Really excellent technical help if you want it. We use it for monitoring our membership, probably only using a few of its features.
Easy to use and easy to setup, the software is ready direct from installation and the built in reporting and functionality is fantastic.

Cons

There are countless strides to having a total record, so this is definitely not a languid program. In case you will utilize it, focus on utilizing it, in any case, nonsense in, nonsense out.
The new lightening version of this software if AWFUL. Leave the original as is this new version is just confusing and makes NO sense.
I hate that all the offers don’t show u less you are really specific in your search. I also hate they my company is really doing away with the software.

Cons

Sometimes switching between databases causes the software to crash. It has been a problem with most versions we have used.
We have been frustrated over the years by the number of crashes and freezes. Occasionally an import will not import correctly and the data in put into the wrong fields.
In my business my CRM is my navigator and used as a main part of my business day. The down time is ridiculous.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features161
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Batch Processing
  • Bills of Material
  • Budgeting/Forecasting
  • Business Process Control
  • Buyer Management
  • CAN SPAM Compliance
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Cataloging/Categorization
  • Channel Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Dynamic Modeling
  • ERP
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Estimating
  • Event Tracking
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Historical Reporting
  • Image Library
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Marketing Calendar
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Order Management
  • Partner Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Preview Functionality
  • Product Catalog
  • Production Scheduling
  • Project Management
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Notifications
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Rewards Management
  • Routing
  • Safety Management
  • Sales Analytics
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Version Control
  • WYSIWYG Editor
  • Warranty Tracking
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management
  • XML / RSS
  • Total features58
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Batch Processing
  • Bills of Material
  • Budgeting/Forecasting
  • Business Process Control
  • Buyer Management
  • CAN SPAM Compliance
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Cataloging/Categorization
  • Channel Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Dynamic Modeling
  • ERP
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Estimating
  • Event Tracking
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Historical Reporting
  • Image Library
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Marketing Calendar
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Order Management
  • Partner Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Preview Functionality
  • Product Catalog
  • Production Scheduling
  • Project Management
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Notifications
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Rewards Management
  • Routing
  • Safety Management
  • Sales Analytics
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Version Control
  • WYSIWYG Editor
  • Warranty Tracking
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations1344
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations42
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

Share this review:

Salesforce Sales Cloud

Good for tracking sales opportunities

Reviewed 3 years ago

Replace Act with a more powerful tool.

Pros

This is a great tool, when used properly by our sales reps, to track sales opportunities and keep in touch with your customers. The program is very powerful and allows for a lot of visibility into a reps progress and performance. It is an industry leading solution for a reason - it does a great job.

Cons

Too easy for reps to use this as a glorified version of Act. I realize that this is a problem with the reps, but at the same time, there must be a reason that some reps cannot get more out of it. For some, it is difficult to navigate and they don't see the benefits.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud

ACT user converted to Salesforce.com

Reviewed 6 years ago
Pros

The transition from ACT was easy and painless. The tech support has been great!

Cons

It would be nice to be able to print an envelope from the contact or account screen.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud

Implementing Changes...

Reviewed 2 years ago
Pros

The ability to call forward data with minimal effort from the GUI is fairly easy, via the use of links, buttons, and search boxes.

Cons

The process of getting something changed is almost equivalent to an act of Congress.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud

Sales Force

Reviewed 2 years ago

Sales Force has been a great addition for our employees.

Pros

I like that you can create the ACT in sales force instead of manually creating one like we used to do.

Cons

I find it hard to navigate thru different pages but I think it is because I have not had any official training.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud

Salesforce.com sets the bar for top tier CRMs

Reviewed 6 years ago
Pros

The product works amazingly with multiple systems, allowing it to act as a comprehensive location for our renewal and sales process.

Cons

In large business environments, it can be difficult to locate Salesforce.com admin in order to make console changes. However, this technically has no reflection on the product or vendor themselves.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud

Industry standard - can be expensive

Reviewed 2 years ago

Use it daily and manage my sales team with it.

Pros

Works great for our sales team - much better than Act and other non cloud based CRM software. Easy to use and has many customization options.

Cons

Can be pricey - per using cost is expensive and they have a hold on the market with few competitors. Not their fault, but makes them less flexible on pricing.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend6/10

Share this review:

Salesforce Sales Cloud

Salesforce from an operational/legal perspective

Reviewed 2 years ago
Pros

Tons of data and integrations which single handedly act as the backbone of the sales / GTM process of most of the companies I have worked for.

Cons

My biggest issues with Salesforce is the UX. For someone who doesn't use the platform daily, it can be difficult to find data field easily. Saleforce is a lot more complicated that other modern SaaS platforms. With that said, its a platform were "you get out what you put in" is very true. We have a number of Rev Ops employees on staff that can do wonders with the analytics. As Privacy Officer, I can also find it difficult to process data deletion requests etc. on the platform. I also do not like how a number of third parties that integrate from Salesforce and pull data from your Salesforce account do not automatically process data deletion requests when they are performed in Salesforce.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud

Makes work easy for sales reps

Reviewed 6 years ago
Pros

I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.

Cons

I don't like that the program allows administrators to block content. Each user profile has a permission set of tools allowed by the administrator. This is only specific to my work, but I hate having to go to my team lead to ask for access to certain features.