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Act! Logo
Act!
3.7
(693)

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Next-level relationships. Next-level results.

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(16)

Act! Pricing, Features, Reviews and Alternatives

Act! product overview

Price starts from

30

/user

Per month

What is Act!?

Act! Premium is a powerful, all-in-one CRM and Marketing Automation tool that empowers today’s small and midsize businesses to market better, sell more and create customers for life. Act! offers unparalleled customizability and flexibility and accommodates the unique ways you do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud), or, you can leverage a hybrid deployment with Desktop Sync for maximum flexibility! With Act!, you can customize your CRM to fit your specific business or industry processes or workflows. The possibilities with Act! Premium are limitless.

Key benefits of using Act!

Better marketing. Attract and engage prospects and existing customers. Set your brand apart with personalized campaigns and landing pages you build using turnkey templates. Automated workflows make it easy to stay engaged with prospects and customers. Know what’s working and how to prioritize your follow-up with actionable results.

More sales. Close opportunities faster and more frequently. Keep track of every opportunity using a suggested sales process or one that’s personalized to fit your unique business workflows. Want to focus your time where you’ll get the biggest payoff? Powerful pipeline insights help you pinpoint your most winnable deals.

Happier customers. Make every customer feel like they’re your best. Bring calls, emails, documents, and personal notes together in one, organized and easily searchable place. With a clear view of your relationship history, you can personalize every interaction to make customers feel valued and important to your business.

Less busywork. Stay on top of key projects and priorities. Get on top of it and stay on top of it by keeping track of all customer activities and to-dos right on their contact record. Feeling overwhelmed? Pull up daily, prioritized task lists so you know exactly where to focus your time throughout the workday.

Connected workspaces. Integrate with the apps and tools you love. Stay connected to your favorite apps, including Microsoft Outlook, Gmail, Zapier, and even Act! Add-ons. No more flipping back and forth between apps or tabs. With Act! Premium, you always have access to the latest details, because everything is connected, up to date, and in sync.


Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base
Chat

Training options

Videos
Live Online
In Person
Webinars
Documentation

Act! pricing information

Value for money

3.7

/5

693

Starting from

30

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Act! features

Functionality

3.7

/5

693

Total features

103

8 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Alerts/Notifications
Data Import/Export
Email Marketing

Act! users reviews

Overall Rating

3.7

/5

693

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.25/10
Rating distribution

5

4

3

2

1

257

197

105

63

71

Pros
I loved the software because of its user friendly platform and versatility. It allowed me to take great notes and individualize my conversations / emails with my clients.
It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing.
ACT! was very helpful in moving our business forward at a time where we mainly needed to focus on contact management. Now that I need a true CRM, there are better alternatives for us.
Cons
Their most recent "upgrade" has been filled with bugs and a lack desire to fix them. My consultants have been inundated with complaints they have passed on to ACT with no response.
The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.
Since being taken over by Swiftpage, it has lost its credibility and support of small businesses due to its inability to integrate with existing Sage accounting software.
FG
AvatarImg

Freddy G.

Manager

Automotive, 1-10 employees

Review source

Overall Rating

Decent crm

Reviewed a year ago

Transcript

Fernando: Hi, my name is Fernando. I'm the owner of a janitorial company. I rate Act a four. And for...

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David O.

General Manager

Medical Devices, 11-50 employees

Review source

Overall Rating

Good As A Contact Manager, Not As A 2020 CRM

Reviewed 2 years ago

Transcript

David: Hi, my name is David. I'm the general manager of a small manufacturing company. And today I'm...

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Wesley W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Awesome integration with other apps.

Reviewed 5 years ago
Pros

I'm able to integrate with MS Outlook, and sync within my Ipad and Google phone. Your costumer support is awesome with it's followup and addressing and any issues I may have. Deserves more than 5 stars!

Cons

Software pricing is becoming an issue as less expensive models are out there that competes with Act. Need to consider reduction pricing for those loyal customers like myself since 2006. Needs to come up with a better less tedious way of merging contact duplicates.

AM
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Andrea M.

Law Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product, a lot of capabilities!

Reviewed 3 years ago

Great! I have zero complaints. I do need to take some time to learn more functions but that is on me, not the program.

Pros

Ease of use. I have used it in the past so familiarity.

Cons

The remote app is not as user friendly as some I have seen but it works.

CS
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Carlos S.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Super Disappointed

Reviewed a year ago
Pros

I liked this software to run my credit repair business. Keep track of letter management and clients. It was easy at first.

Cons

After you purchase your license, in a year or 2 they discontinue the version and you have to pay for the license all over again. I had purchase 3 licenses and wanted to purchase a 4th one and they said I couldn't that I would have to upgrade to the monthly fee version where you pay monthly per license including for the licenses I already had. Now this year they discontinued the licenses I already...

JJ
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Jeanne J.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Act is Easy

Reviewed 3 months ago

It is a strong program that meets many needs for a business office

Pros

This software is very user friendly and can be adapted to your business needs.

Cons

Some of the search features can be a bit difficult

Vendor response

Thank you, Jeanne! We love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

JS
AvatarImg

Jeremy S.

Real Estate, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jeremy's Review

Reviewed a year ago
Pros

It's easy to keep my tasks managed and know who to contact and when.

Cons

It's only utilized well for task management

Act! FAQs

Q. What type of pricing plans does Act! offer?

Act! has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Act!?

Act! has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business

See alternatives

Q. What languages does Act! support?

Act! supports the following languages:
English, French, German

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Q. Does Act! support mobile devices?

Act! supports the following devices:
Android, iPad, iPhone

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Q. Does Act! offer an API?

Yes, Act! has an API available for use.

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Q. What other apps does Act! integrate with?

Act! integrates with the following applications:
Microsoft Outlook, Dropbox Business, Zapier, Google Workspace, iCloud, Microsoft 365, LinkedIn for Business, Meta for Business

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Q. What level of support does Act! offer?

Act! offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat

See alternatives

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