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Act!
5
406
4
261
3
119
2
67
1
73
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
More than CRM - Your total relationship solution.
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Act! - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Act! overview
Based on 926 verified user reviews
What is Act!?
Act! is a CRM tool offering key features such as contact database, calendar/reminder system, email management, search/filter, and lead management, among others.
Who uses Act!?
Reviews for Act! come from a wide variety of industries, including financial services (7% of reviewers), management consulting (6%), and real estate (6%). The most frequent use case for Act! cited by reviewers is CRM (52% of reviewers).
What do users say about Act! pricing?
Some users report that Act! offers many CRM features at a lower price and reviewers appreciate the perpetual license option, which they say is cost-effective for small businesses. However, reviewers indicate frequent upgrades, extra fees, and costly support diminish value.
What are the most popular integrations for Act!?
The Act! integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.2 out of 5 for its integration with Act!) and Microsoft 365 (a document management product, 4.5).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Sales
Customer Tracking
Task and Schedule Management
Bugs and Issues
Unreliable synchronization features
Unreliable phone support experience
Act!’s user interface
Act! review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
3.9
Ease of use
3.9
Customer support
3.6
Reviews sentiment
What do users say about Act!?
Users report that Act! offers robust contact management, customizable databases, and effective customer tracking, making it valuable for small businesses and professionals. They appreciate its ease of use for basic CRM tasks, integration with email, and the ability to personalize communications and workflows. Many find the platform reliable for organizing client information and supporting daily operations.
They feel that Act! suffers from frequent bugs, upgrade hassles, and compatibility issues, especially with updates and third-party integrations. Some say customer support is slow or costly, and they are frustrated by high pricing, recurring fees, and the need to pay extra for advanced features or technical help.
Select to learn more
Who uses Act!?
Based on 926 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Act!'s key features
Most critical features, based on insights from Act! users:
All Act! features
Features rating:
Act! alternatives
Act!
Starting from
30
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
EngageBay CRM
Starting from
14.99
/user
Per month
eWay-CRM
Starting from
20
/user
Per month
Act! pricing
Pricing plans
Pricing details:
User opinions about Act! price and value
Value for money rating:
To see what individual users think of Act!'s price and value, check out the review snippets below.
Dominic S.
Financial advisor
Brien C.
President
Act! integrations (24)
Integrations rated by users
We looked at 926 user reviews to identify which products are mentioned as Act! integrations and how users feel about them.
Integration rating: 3.9 (58)
Integration rating: 4.4 (23)
Integration rating: 4.0 (7)
“I need to be able to track my job costs.”
Patrick P.
Commercial Division Manager
Integration rating: 4.3 (6)
“To migrate our customers to Mailchimp”
Lisa P.
President
Integration rating: 3.0 (6)
Integration rating: 5.0 (4)
Act! customer support
What do users say about Act! customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Act! customer support.
A fair number of users highlight knowledgeable, responsive support teams who resolve issues quickly and provide thorough guidance.
Multiple users appreciate having access to senior technicians who stay engaged until complex problems are fully resolved.
A minority of users report long wait times, difficulty reaching support, and slow or unhelpful responses from first-level agents.
Certain users express frustration with costly support packages, language barriers, and inconsistent effectiveness of outsourced support staff.
Support options
Training options
To see what individual users say about Act!'s customer support, check out the review snippets below.
“Communication, customer support, listening to the questions and answering them specifically to my need providing great guidance for my future use of act and ensuring that I’m a valued customer”
Ron A.
Manager
“As a company who deals with a LOT of different third party vendors, I can genuinely say the customer support at ACT was absolutely top notch and couldnt fault them.”
Sean L.
IT engineer
Act! FAQs
Act! has the following typical customers:
Small Business, Mid-size Business, Freelancers, Large Enterprises
These products have better value for money
Q. What is Act! used for?
Act! is a comprehensive customer relationship management system that centralizes vital customer data in an organized and user-friendly solution. The platform enables businesses to track calls, emails, notes, tasks, documents, quotes, payments, and other customer interactions in one secure location. Act! integrates seamlessly with Office and Google applications to maintain synchronized contacts, appointments, and emails, while powerful search functionality allows users to locate detailed prospect or customer information instantly. The system can be configured to unique specifications with custom layouts for maintaining industry-specific customer data, accessible both in the office and remotely through mobile devices. The platform enhances sales processes through detailed opportunity tracking and interactive quotes that clients can view and approve in real time. Sales teams can advance deals through defined stages of customizable sales processes while assessing the sales pipeline by product, representative, territory, deal stage, region, and other parameters. Act! provides actionable insights through interactive visual dashboards covering sales, marketing, and business key performance indicators, generating over eighty standard reports or custom reports tailored to specific requirements. Real-time metrics help businesses identify what strategies are working effectively, with email engagement data highlighting the most promising leads.
Q. Does Act! support mobile devices?
Act! supports the following devices:
Android, iPhone, iPad
Q. What level of support does Act! offer?
Act! offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat
