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Act! Logo

Act!

3.7
(727)

Write a review

Next-level relationships. Next-level results.

(17)

Act! Pricing, Features, Reviews and Alternatives

Act! FAQs

Q. What type of pricing plans does Act! offer?

Act! has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Act!?

Act! has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Act! support?

Act! supports the following languages:
English, French, German


Q. Does Act! support mobile devices?

Act! supports the following devices:
Android, iPad, iPhone


Q. Does Act! offer an API?

Yes, Act! has an API available for use.


Q. What other apps does Act! integrate with?

Act! integrates with the following applications:
Microsoft Outlook, Dropbox Business, Zapier, Google Workspace, iCloud, Microsoft 365, LinkedIn for Business, Meta for Business


Q. What level of support does Act! offer?

Act! offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat

Act! product overview

Price starts from

30

/user

Per month

What is Act!?

Act! Premium is a powerful, all-in-one CRM and Marketing Automation tool that empowers today’s small and midsize businesses to market better, sell more and create customers for life. Act! offers unparalleled customizability and flexibility and accommodates the unique ways you do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud), or, you can leverage a hybrid deployment with Desktop Sync for maximum flexibility! With Act!, you can customize your CRM to fit your specific business or industry processes or workflows. The possibilities with Act! Premium are limitless.

Key benefits of using Act!

Better marketing. Attract and engage prospects and existing customers. Set your brand apart with personalized campaigns and landing pages you build using turnkey templates. Automated workflows make it easy to stay engaged with prospects and customers. Know what’s working and how to prioritize your follow-up with actionable results.

More sales. Close opportunities faster and more frequently. Keep track of every opportunity using a suggested sales process or one that’s personalized to fit your unique business workflows. Want to focus your time where you’ll get the biggest payoff? Powerful pipeline insights help you pinpoint your most winnable deals.

Happier customers. Make every customer feel like they’re your best. Bring calls, emails, documents, and personal notes together in one, organized and easily searchable place. With a clear view of your relationship history, you can personalize every interaction to make customers feel valued and important to your business.

Less busywork. Stay on top of key projects and priorities. Get on top of it and stay on top of it by keeping track of all customer activities and to-dos right on their contact record. Feeling overwhelmed? Pull up daily, prioritized task lists so you know exactly where to focus your time throughout the workday.

Connected workspaces. Integrate with the apps and tools you love. Stay connected to your favorite apps, including Microsoft Outlook, Gmail, Zapier, and even Act! Add-ons. No more flipping back and forth between apps or tabs. With Act! Premium, you always have access to the latest details, because everything is connected, up to date, and in sync.


Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base
Chat

Training options

Videos
Live Online
In Person
Webinars
Documentation

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Why am I seeing this?

Act! pricing information

Value for money

3.7

/5

727

Starting from

30

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Act! features

Functionality

3.7

/5

727

Total features

99

8 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access

Act! users reviews

Overall Rating

3.7

/5

727

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.32/10
Rating distribution

5

4

3

2

1

276

211

105

63

72

Pros
I loved the software because of its user friendly platform and versatility. It allowed me to take great notes and individualize my conversations / emails with my clients.
It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing.
ACT! was very helpful in moving our business forward at a time where we mainly needed to focus on contact management. Now that I need a true CRM, there are better alternatives for us.
Cons
Their most recent "upgrade" has been filled with bugs and a lack desire to fix them. My consultants have been inundated with complaints they have passed on to ACT with no response.
The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.
Since being taken over by Swiftpage, it has lost its credibility and support of small businesses due to its inability to integrate with existing Sage accounting software.
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David O.

General Manager

Medical Devices, 11-50 employees

Review source

Overall Rating

Good As A Contact Manager, Not As A 2020 CRM

Reviewed 3 years ago

Transcript

David: Hi, my name is David. I'm the general manager of a small manufacturing company. And today I'm...

FG
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Fernando G.

Owner

Consumer Services, 1-10 employees

Review source

Overall Rating

Decent crm

Reviewed 2 years ago

Transcript

Fernando: Hi, my name is Fernando. I'm the owner of a janitorial company. I rate Act a four. And for...

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Thomas O.

Pharmaceuticals, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Love the ease of use for both entering data and retrieving info

Reviewed 6 years ago

I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.

Pros

The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.

Cons

I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.

VM
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Van McLean R.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

ACT! for NGOs

Reviewed 3 years ago

I generally find ACT! basic but easy to use. You find there what you need - particularly the database management.

Pros

I have pioneered the purchase of ACT! in my company. Back then, It offers a perpetual license per user which is great as you don't subject yourself to a monthly or annual subscription. I love the fact that ACT! marketing can be customised and very rare that it falls under the promotions tab of the email recipient.

Cons

ACT! can only be linked to a certain version of Outlook which i find not helpful. Not all the licenses we purchased were maximise as they find ACT! a work duplicate particularly on the finance side since only selected accounting software can be integrated in the ACT! system.

VR
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Vincent R.

Banking,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Awful experience with Act!

Reviewed 10 years ago
Pros

There is absolutely nothing I like about this software.

Cons

Zero functionality. It can't pull any reports that are meaningful. When I think I can pull a report that is meaningful, I realize the data isn't even correct. It has almost no dynamic features; for instance, it can't update data by pulling it from another source; it has to be manually changed, which leads to errors. Also, Act! web premium only works if you have a really high quality internet connection....

MS
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Melindi S.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A vital part of of our business

Reviewed 3 months ago

Very confident - the support team make sure of that

Pros

It does everything I do - but better. Marketing automation and data capture has transformed how we work

Cons

There's nothing not to like about ACT! At all.

Vendor response

Thank you Melindi for taking the time to leave this review. We'd love to learn more about how you're using Act! Marketing Automation to transform your business. If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

FE
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Fritz E.

Human Resources, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Small Business Owner & ACT! User since V2

Reviewed a year ago

I'm a small business owner, mostly focused on selling services and ACT! has enabled me to manage all aspects of selling, marketing, client communications and far more. Great customer support over the past almost 30 years as an ACT! user.

Pros

Ability to customize the product for my preferred activities - follow-ups, invoicing, managing client relations, sales pipeline tracking and more.

Cons

Nothing to complain about as they've gotten the product to work efficiently with the past 6 or 7 versions. Upgrading used to be inconvenient but they've made the upgrade process seemless

Vendor response

Hey thanks Fritz, it sounds like Act! is helping you out. You're helping us out by spreading the word - so thanks for taking the time to share!

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