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Salesforce Sales Cloud vs Freshsales Comparison

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Overview

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

Category Leaders

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

9.5K

6.1K

1.4K

259

154

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

562

5

4

3

2

1

381

136

26

6

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Pros

It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

Cons

Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.
Horrible at talking to people and trying to fix problems.
Th reporting system is really bad. You cannot rely on if it is giving you the right report.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features207
  • "What If" Scenarios
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Batch Processing
  • Behavior Tracking
  • Behavioral Analytics
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Campaign Tracking
  • Case Notes
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Element Analytics
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Goal Management
  • Graphical Data Presentation
  • Heatmaps
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Listing Management
  • Live Chat
  • Location Tracking
  • MES
  • Maintenance Management
  • Marketing Automation
  • Marketing Calendar
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Split Testing
  • Statistical Analysis
  • Subcontractor Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Transaction Management
  • Version Control
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management
  • XML/RSS
  • Total features156
  • "What If" Scenarios
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Batch Processing
  • Behavior Tracking
  • Behavioral Analytics
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Campaign Tracking
  • Case Notes
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Element Analytics
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Goal Management
  • Graphical Data Presentation
  • Heatmaps
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Listing Management
  • Live Chat
  • Location Tracking
  • MES
  • Maintenance Management
  • Marketing Automation
  • Marketing Calendar
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Split Testing
  • Statistical Analysis
  • Subcontractor Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Transaction Management
  • Version Control
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management
  • XML/RSS

Integrations

  • Total integrations1317
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations101
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AW
AvatarImg

Alan W.

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Move on from Salesforce if you're a small business owner with other things to do!

Reviewed 4 years ago

Started with FreshSales. Liked it. Easy to use and graphically good. Had some concerns about the long term investment in their own software and so wanted to try Salesforce. Through the trial subscription and then a paid subscription we tried to develop our pipeline to manage our leads. Took a lot of hours to even get the database going and then countless hours to manage the database. Really wish we stuck with Salesforce or Cloze was a really good alternative that's easy to use and much more cost effective for a small sales team. They lock you into a year contract even though everywere they advertise their monthly rate. Definitely look around before

Pros

Salesforce Marketing. Great ads. Leads you to believe they're the best in the business and you shouldn't use anything else or even look.

Cons

It was cumbersome to use. No real technical support to speak of. Felt like we were working on the database more than working in our database.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Simple and effective sales tool

Reviewed 5 years ago
Pros

We moved from Salesforce, after evaluating the features available, ease of usage, and sales team loved it

Cons

Not many integrations from third party apps like Salesforce, but I think it is a matter of time it catches up

Vendor response

Thank you for your review Kelly!

JW
AvatarImg

Jeffrey W.

Management Consulting, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Freshsales - The Best Sales Tracking / CRM System

Reviewed 4 years ago

We needed a sales opportunity tracking system that was easy to use and feature rich. Freshsales provided what we needed and more.

Pros

Over the years we have used several CRM and sales tracking apps and found that they are either very complex (e.g. Salesforce) and lacking of features (e.g. Pipedrive). Freshsales provides all the features and functionality that a company with regional sales teams (customer relationship owners) needs to manage opportunities. The task function provide reminder emails to keep in touch with customers and prospects.

Cons

There is nothing that we don't like about the software.

CG
AvatarImg

Chris G.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

CRM

Reviewed 4 years ago

The overall Freshworks solution has massive potential. A really exciting space to watch I hope.

Pros

I have used CRM's for almost 15 years, Salesforce, Netsuite etc. Freshsales deliver a awesome product with very few weak areas. The overal value of the product is exceptional and the sales pipline with task and call management is exceptionally simple and yet increases conversion rates with this simplicity.

Cons

Everything could always be cheaper, but in reality it is a fair price.

RW
AvatarImg

Ryan W.

Financial Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshsales logo

Freshsales

My use of Freshsales for my company

Reviewed 4 years ago

It's easy to use and intuitive. No hassle and it has the basic features I need to conduct business development activities.

Pros

Easy to use, as compared to Salesforce.

Cons

Customer service can be improved. Appreciate more responsiveness.

RG
AvatarImg

Rupansh G.

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Freshsales logo

Freshsales

Full of Bugs

Reviewed 2 years ago

Horrible support. Their product specialists are fresh graduates who are clueless about the product. They don’t understand the features or the functionality in substantial depth to help with all the bugs within their software. The whole team takes a month to recognize the shortcoming and never gets back with a fix. Its hopeless. Also you will get support from their technical lead until you buy the product. Then they ll vanish.

Pros

UI UX is good. All features on paper atleast.

Cons

Bugs in very basic functionalities of a sales crm. Very poor support. Makes no sense to buy in front of legacy sales crm softwares.

JE
AvatarImg

Jaipal E.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Very easy to use and flexible

Reviewed 5 years ago

Tracking the sales, efficiency of the sales team, sales progress, database of the sales team's calls and email communication and much more

Pros

Ease of use, making phone calls and sending emails to the customers from any screen - all in one. Moving the tasks from one level to another - just drag and drop .. very simple

Cons

No cons were added to this review

AR
AvatarImg

Verified reviewer

Import and Export, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

By far the most comprehensive and powerful CRM at an incredible low price

Reviewed 4 years ago

We are very happy and impressed with how powerful this system is for such a low price tag. We evaluated most powerful systems like Salesforce, Hubspot etc but the all-in one sales automation and CRM system from Freshsales does more than what we need for a fraction of the cost. Would recommend to anyone.

Pros

Its very easy to navigate and saves us hours each week due to how quickly you can update or bulk update records. It has incredible sales automation tools included that other products charge hundreds of dollars for.

Cons

The sales campaigns and email tracking works great, we would request an easier grid view to see total open counts by contact or lead. This info is available in reporting but a quick view would be best.

SH
AvatarImg

Sarfraz H.

Marketing and Advertising, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Review of Freshsales

Reviewed 2 months ago

Marvellous

Pros

Sales analysis and comfortably to handle it

Cons

Weekly sales format with feed back for peers should be available

SI
AvatarImg

Syed I.

Logistics and Supply Chain, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Freshsales CRM

Reviewed 22 days ago

Overall powerful tool to setup your CRM , you can see complete picture of sales activities for sales team, sales manager and management.Territory based setup is strong tool to monitor territory based sales

Pros

Very powerful integrated crm tool swhich contain complete package of contacts, sales lead , clients, marketing campaigns, email campaigns , chat and additionally integrated with freshdesk ticketing system

Cons

Reporting is bit weak, like some text fields which are required in reporting for management are not part of this , some field are not editable for GCC market like VAT is tax in crm and we cannot change it to VAT

HP
AvatarImg

Harendra Pratap S.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

It's a Great App for sale

Reviewed 5 years ago
Pros

This CRM very easy to use & very helpful for manage sales inventory & Sales Records managing in right way.

Cons

I think it is a great app but sometimes dashboard looking too small and so much rush so please modify ASAP

AS
AvatarImg

Anand S.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

A better way to organize my sales team.

Reviewed 5 years ago
Pros

I like its lead generation method, it gives complete inside of my sales lead. once the lead is converted into customer the option of new opportunity continues. This method allows our sales team to generate more opportunities from a customer. Good and easy to navigate user-interface, mobile app gives our team power to be always on move and in action.

Cons

So far I did not find any negative points, this is my first experience with a sales management software and freshsales does all which are required to make sales management an efficient task.

JF
AvatarImg

Josh F.

Electrical/Electronic Manufacturing,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

A cost effective sales tool

Reviewed 6 years ago
Pros

I wouldn't say this product has the most features, but it offers everything your sales team needs to get to work for a more than competitive price. The email tracking, for instance, is really handy if you have team members sharing multiple accounts. I've seen other products offer similar features for much higher monthly rates, so you're really getting a deal. I also like the user-friendly interface, which really helps when you're trying to get your sales team onboard with using a new tool.

Cons

It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.

AR
AvatarImg

Verified reviewer

Machinery, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

The best!

Reviewed 4 years ago

I have used, Zoho, SalesLogix, Salesforce, and many others and this is by far the easiest to use.

Pros

Easy to use and navigate. Unlimited contact database.

Cons

I would like to be able to add and takeaway fields by 1 click, not 3 or 4.

AR
AvatarImg

Verified reviewer

Financial Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

They fixed my cadence!!!!

Reviewed 4 years ago

Product is stellar! Customer service lines can be challenging to navigate

Pros

My favorite is developing, a filtered hit list and then clicking one button to enroll those ppl in the my sales campaigns and just follow the steps their, they take care of nurture for you

Cons

I’ve used Salesforce forever and it took a little learning to master it but not long or difficult to do

SE
AvatarImg

Shehab E.

Computer Software, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Excellent CRM

Reviewed 4 years ago

It is REALLY a good experience of having a single harmony and homogeneous platform to cover the entire of business marketing , sales and pre-sales operations together , thanks

Pros

Easy to use , comprehensive and fully of much details for each single piece of marketing , sales and pre-sales operations

Cons

Admin panel is not a bit organized and its usage is a bit difficult

SP
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Sunil P.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Freshsales

All in one best CRM suite

Reviewed 4 months ago

Freshsales helped us to automate our outbound sales activity and generate extensive reporting

Pros

1) Ease of implementation and setup 2) Customer support 3) Very optimized CRM 4) Clean UI and UX

Cons

Need more sales enablement options for outbound sales activities. i.e 1) Send cold emails specific to prospects' time zone 2) Ability to send emails per our scheduled time than 30 mins buffer available in Freshsales CRM

BB
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Bryan B.

Management Consulting, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Freshsales

Great CRM

Reviewed 2 months ago

The training and onboarding were excellent. They always made time for the newbies in our group.

Pros

It is easy to add accounts and contacts manually or by uploading a CSV. Rich features and easy to navigate.

Cons

The sales process was hard because we started with an inside sales rep because we are a small group. We ended up with a corporate account manager at the close because of the size of our organization

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Aditya S.

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Freshsales - One of the best CRM products in the market

Reviewed 4 years ago

Overall experience was phenomenal. It captures the entire sales flow from capturing leads to nurturing them and closing deals with a seamless easy to understand interface. Keeps various sections of the sales organization in the same page and informed during the entire flow

Pros

I have worked with Salesforce, SugarCRM, Pega etc. I found freshsales UI and flow the most seamless and intuitive

Cons

Nil. Nothing as of now. Hope to see more 3rd party integrations and customizations in the future

AR
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Verified reviewer

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Freshsales

Freshsales for better Sales

Reviewed 2 months ago

It has been a good CRM for improving sales

Pros

Email Tracking, Lead Management, Sales sequences

Cons

A bit higher on the commercial side than the others.

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Courtney C.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Best App on the market

Reviewed 4 years ago

Freshsales has helped my coworker and myself be able to get our information that we need on the go, as we so often are away from a computer. The ease of use to scheduling reporting, call backs, emails, we are so happy we chose to move our database over.

Pros

I love how simple and easy to use Freshsales is! I spent a month demoing CRM's for our small sales team, and this was the simplest and most straight forward. The app is the best that I have seen hands down. Adding new leads, contacts and accounts takes only seconds. Fully customizable for our small chain hotel, I have the freedom to make the changes that we need for our industry.

Cons

The Sales Activities report is a basic reporting tool that most sales people require, and is only offered on the highest paid plans with Freshsales. I would like to see that offered on the lower paid platforms.

gv
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gareth v.

E-Learning, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Freshsales

Great Service

Reviewed 4 years ago

Great service would recommend to others

Pros

Access to clients details are great and the ability to load up a sales cycle.

Cons

being able to track sales is a problem as there is a glitch here?

KB
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Kim B.

Wholesale, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Great tool for sales

Reviewed 4 years ago

Ability to expand our customer base and keep all the information stored centrally. Ability to email from the system is also very good.

Pros

Ability to add one's own fields is brilliant. It is very easy to use and the support is excellent.

Cons

One has to be connected to the cloud to access information.

MC
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Michael C.

Internet, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Freshsales

Full Featured Reasonably Priced Sales CRM

Reviewed 4 years ago

As a new startup, I was looking for a modern, full featured sales CRM that was affordable and easy to use. I also wanted it to be able to do some marketing automation. I wanted something that was a mix of SalesForce and Hubspot, but for smaller players like myself who don't have an enterprise budget. I found that with Freshsales. I'd highly recommend giving it a try.

Pros

I love the combination of ease of use, workflow automation, and value. My favorite feature are the workflows where I can set up a drip email campaign for new contacts that my sales reps acquire. It allows a nice mix of direct sales and automated marketing to achieve conversions. I also like the nice integration with Freshdesk, their companion customer CRM.

Cons

There's not much that I don't like. I'd love to see a feature where contacts can be contacted through other digital channels other than just traditional email - for example, Facebook Messenger and SMS. The software does pull in Facebook information automatically which is great. I'd love to see them take it a step further and allow for messaging through Facebook, as well as a way to send SMS messages/reminders.

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Sarun V.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Fantastic software for small businesses

Reviewed 4 years ago
Pros

Fresh sales CRM has all the features needed for a small business. It is very easy to use and very helpful in managing sales pipeline.

Cons

There is nothing to dislike about this software.

BC
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Billy C.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

The best of the best

Reviewed 4 years ago

I got the feeling that a sales person designed this program for the sales force. I love it. Highy recommend.

Pros

Very easy to use. Kept track of every stage of the deal. Emails and phone conversations were integrated in the tracking process. Kept track of all contacts associated with the client.

Cons

There was nothing not to like. I found no short-comings what-so-ever.