Salesforce Sales Cloud vs Freshsales Comparison

Salesforce Marketing. Great ads. Leads you to believe they're the best in the business and you shouldn't use anything else or even look.

It was cumbersome to use. No real technical support to speak of. Felt like we were working on the database more than working in our database.

We moved from Salesforce, after evaluating the features available, ease of usage, and sales team loved it

Not many integrations from third party apps like Salesforce, but I think it is a matter of time it catches up

Thank you for your review Kelly!

Over the years we have used several CRM and sales tracking apps and found that they are either very complex (e.g. Salesforce) and lacking of features (e.g. Pipedrive). Freshsales provides all the features and functionality that a company with regional sales teams (customer relationship owners) needs to manage opportunities. The task function provide reminder emails to keep in touch with customers and prospects.

There is nothing that we don't like about the software.

I have used CRM's for almost 15 years, Salesforce, Netsuite etc. Freshsales deliver a awesome product with very few weak areas. The overal value of the product is exceptional and the sales pipline with task and call management is exceptionally simple and yet increases conversion rates with this simplicity.

Everything could always be cheaper, but in reality it is a fair price.

Easy to use, as compared to Salesforce.

Customer service can be improved. Appreciate more responsiveness.

UI UX is good. All features on paper atleast.

Bugs in very basic functionalities of a sales crm. Very poor support. Makes no sense to buy in front of legacy sales crm softwares.

Ease of use, making phone calls and sending emails to the customers from any screen - all in one. Moving the tasks from one level to another - just drag and drop .. very simple

No cons were added to this review

Its very easy to navigate and saves us hours each week due to how quickly you can update or bulk update records. It has incredible sales automation tools included that other products charge hundreds of dollars for.

The sales campaigns and email tracking works great, we would request an easier grid view to see total open counts by contact or lead. This info is available in reporting but a quick view would be best.

Sales analysis and comfortably to handle it

Weekly sales format with feed back for peers should be available

Very powerful integrated crm tool swhich contain complete package of contacts, sales lead , clients, marketing campaigns, email campaigns , chat and additionally integrated with freshdesk ticketing system

Reporting is bit weak, like some text fields which are required in reporting for management are not part of this , some field are not editable for GCC market like VAT is tax in crm and we cannot change it to VAT

This CRM very easy to use & very helpful for manage sales inventory & Sales Records managing in right way.

I think it is a great app but sometimes dashboard looking too small and so much rush so please modify ASAP

I like its lead generation method, it gives complete inside of my sales lead. once the lead is converted into customer the option of new opportunity continues. This method allows our sales team to generate more opportunities from a customer. Good and easy to navigate user-interface, mobile app gives our team power to be always on move and in action.

So far I did not find any negative points, this is my first experience with a sales management software and freshsales does all which are required to make sales management an efficient task.

I wouldn't say this product has the most features, but it offers everything your sales team needs to get to work for a more than competitive price. The email tracking, for instance, is really handy if you have team members sharing multiple accounts. I've seen other products offer similar features for much higher monthly rates, so you're really getting a deal. I also like the user-friendly interface, which really helps when you're trying to get your sales team onboard with using a new tool.

It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.

Easy to use and navigate. Unlimited contact database.

I would like to be able to add and takeaway fields by 1 click, not 3 or 4.

My favorite is developing, a filtered hit list and then clicking one button to enroll those ppl in the my sales campaigns and just follow the steps their, they take care of nurture for you

I’ve used Salesforce forever and it took a little learning to master it but not long or difficult to do

Easy to use , comprehensive and fully of much details for each single piece of marketing , sales and pre-sales operations

Admin panel is not a bit organized and its usage is a bit difficult

1) Ease of implementation and setup 2) Customer support 3) Very optimized CRM 4) Clean UI and UX

Need more sales enablement options for outbound sales activities. i.e 1) Send cold emails specific to prospects' time zone 2) Ability to send emails per our scheduled time than 30 mins buffer available in Freshsales CRM

It is easy to add accounts and contacts manually or by uploading a CSV. Rich features and easy to navigate.

The sales process was hard because we started with an inside sales rep because we are a small group. We ended up with a corporate account manager at the close because of the size of our organization

I have worked with Salesforce, SugarCRM, Pega etc. I found freshsales UI and flow the most seamless and intuitive

Nil. Nothing as of now. Hope to see more 3rd party integrations and customizations in the future

Email Tracking, Lead Management, Sales sequences

A bit higher on the commercial side than the others.

I love how simple and easy to use Freshsales is! I spent a month demoing CRM's for our small sales team, and this was the simplest and most straight forward. The app is the best that I have seen hands down. Adding new leads, contacts and accounts takes only seconds. Fully customizable for our small chain hotel, I have the freedom to make the changes that we need for our industry.

The Sales Activities report is a basic reporting tool that most sales people require, and is only offered on the highest paid plans with Freshsales. I would like to see that offered on the lower paid platforms.

Access to clients details are great and the ability to load up a sales cycle.

being able to track sales is a problem as there is a glitch here?

Ability to add one's own fields is brilliant. It is very easy to use and the support is excellent.

One has to be connected to the cloud to access information.

I love the combination of ease of use, workflow automation, and value. My favorite feature are the workflows where I can set up a drip email campaign for new contacts that my sales reps acquire. It allows a nice mix of direct sales and automated marketing to achieve conversions. I also like the nice integration with Freshdesk, their companion customer CRM.

There's not much that I don't like. I'd love to see a feature where contacts can be contacted through other digital channels other than just traditional email - for example, Facebook Messenger and SMS. The software does pull in Facebook information automatically which is great. I'd love to see them take it a step further and allow for messaging through Facebook, as well as a way to send SMS messages/reminders.

Fresh sales CRM has all the features needed for a small business. It is very easy to use and very helpful in managing sales pipeline.

There is nothing to dislike about this software.

Very easy to use. Kept track of every stage of the deal. Emails and phone conversations were integrated in the tracking process. Kept track of all contacts associated with the client.

There was nothing not to like. I found no short-comings what-so-ever.