Simplesat vs SmileBack

SurveyMonkey

Trustpilot

Jotform

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

A customer review management tool that brings businesses and consumers together through reviews.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

CES Survey Structure

Commenting/Notes

Complaint Monitoring

Conditional Logic

Customizable Branding

Customizable Forms

Customizable Templates

Data Import/Export

Data Visualization

Email Management

Feedback Management

Mobile Survey

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

NPS Survey Structure

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Reporting/Analytics

Search/Filter

Survey/Poll Management

Surveys & Feedback

Text Fields

Third-Party Integrations

Website Integration

Widgets

Simplesat

Web-based

Standard

Elite

Enterprise

Customer Support Manager

Also the Customer support, they reply instantly and offer great support

CEG System Manager

By paying only USD 79 per month, you get unlimited surveys and unlimited user profiles.

Marketer

SENSITIVE CONTENT HIDDEN] and his team is very responsive, always attend to the questions/errors that we raised.  

Representative 

It’s easy & dependable for what you need.

Customer Support

Surveys

Value

Ease of Use

Small Business

Large Enterprises

Freelancers

Mid-size Business

SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.

Customer Database

Customer Segmentation

Customizable Reports

Dashboard

Engagement Tracking

Performance Metrics

Predictive Analytics

Real-Time Analytics

Real-Time Reporting

Sentiment Analysis

Trend Analysis

SmileBack

Starter

Growth

Pro+

Senior Business Analyst

Easy to setup CSAT Tool that integrates easily to ConnectWise PSA for great CSAT data and easy for the end user too

Simplesat vs SmileBack Comparison (2026)

Simplesat

SmileBack

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives