App comparison
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SmileBack
5
32
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Feedback Specialists
Last updated: August 2026
SmileBack Alternatives & Competitors (2026)
Top 10 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Birdeye
Cloud-based agentic marketing for multi-location brands
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Activity Dashboard
4.8/5
Activity Tracking
4.5/5
2-Way Messaging
4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Jotform
Cloud-based form builder tool for digital forms.
0.2
Value for money
Starting price
0.1
Functionality
Action Management
4.8/5
Activity Dashboard
4.6/5
Alerts/Notifications
4.5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Freshservice
A complete IT service management (ITSM) tool for business
0.3
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
SurveyMonkey
Online survey and feedback collection platform
0.3
Value for money
Starting price
0.2
Functionality
Anonymous Feedback
4.7/5
Activity Dashboard
4.6/5
API
4.5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.3
Value for money
Starting price
0.3
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Zoho Survey
Cloud-based tool for creating and manging surveys
0.4
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Customizable Reports
5/5
Activity Dashboard
4.9/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Zendesk Suite
AI powered customer service across all channels
0.5
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.5
Value for money
Starting price
0.3
Functionality
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.5
Value for money
Starting price
0.2
Functionality
API
4.7/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.6
Value for money
Starting price
0.4
Functionality
Activity Dashboard
4.5/5
Activity Tracking
4.3/5
Appointment Management
4.3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Dashboard
5/5
Alerts/Notifications
5/5
Automated Scheduling
5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.3
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.4
Value for money
No pricing info
Starting price
0.4
Functionality
360 Degree Feedback
5/5
Benchmarking
5/5
Access Controls/Permissions
3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.4
Value for money
Starting price
0.4
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
Starting price
0.2
Functionality
AI/Machine Learning
5/5
Alerts/Notifications
5/5
API
5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
Starting price
0.1
Functionality
Anonymous Feedback
4/5
360 Degree Feedback
N/A
Action Management
N/A
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.4
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Anonymous Feedback
4/5
A/B Testing
N/A
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.1
Value for money
No pricing info
Starting price
0.1
Functionality
Customizable Branding
4.8/5
Alerts/Notifications
4.8/5
Conditional Logic
3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5