App comparison
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SmileBack
5
32
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Feedback Specialists
Last updated: March 2026
SmileBack Alternatives & Competitors (2026)
Top 10 free alternatives
Freshdesk
Online helpdesk system and customer service software
0.3
Value for money
Starting price
0.4
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Jotform
Cloud-based form builder tool for digital forms.
0.2
Value for money
Starting price
0.1
Functionality
Action Management
4.7/5
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Intercom
AI-powered customer service with helpdesk
0.7
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Typeform
Interactive form builder for data collection
0.5
Value for money
Starting price
0.2
Functionality
API
4.8/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Birdeye
AI-based webchat assistant for business conversations
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.7/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Weave
Customer communication and appointment scheduling solution
0.6
Value for money
No pricing info
Starting price
0.4
Functionality
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Appointment Management
4.3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Zoho Survey
Cloud-based tool for creating and manging surveys
0.4
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Customizable Reports
5/5
Activity Dashboard
4.9/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
HelpDesk
Ticketing software for effortless customer support
0.3
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
SurveySparrow
Software for creating and managing feedback and surveys
0.4
Value for money
No pricing info
Starting price
0.4
Functionality
360 Degree Feedback
5/5
Benchmarking
5/5
Access Controls/Permissions
3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Survicate
Collect, analyze, and act on customer feedback
0.4
Value for money
Starting price
0.4
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
GiveMe5.ai
Reputation management software for handling customer reviews
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Competitive Analysis
5/5
Complaint Monitoring
4.8/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
ReputationStacker
Reputation management software
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Automated Responses
5/5
Activity Tracking
N/A
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.3
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.7/5
Anonymous Feedback
4.7/5
API
4.5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.5
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.5
Value for money
Starting price
0.3
Functionality
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Dashboard
5/5
Alerts/Notifications
5/5
Automated Scheduling
5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.4
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Anonymous Feedback
4/5
A/B Testing
N/A
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
Starting price
0.2
Functionality
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5