App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
SmileBack
5
32
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Feedback Specialists
Last updated: June 2026
SmileBack Alternatives & Competitors (2026)
Top 9 free alternatives
ReputationStacker
Reputation management software
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Automated Responses
5/5
Activity Tracking
N/A
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Birdeye
AI-based webchat assistant for business conversations
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Jotform
Cloud-based form builder tool for digital forms.
0.2
Value for money
Starting price
0.1
Functionality
Action Management
4.8/5
Activity Dashboard
4.7/5
Alerts/Notifications
4.5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Freshservice
A complete IT service management (ITSM) tool for business
0.3
Value for money
Starting price
0.4
Functionality
API
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Freshdesk
Online helpdesk system and customer service software
0.3
Value for money
Starting price
0.3
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
HelpDesk
Ticketing software for effortless customer support
0.3
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Zoho Survey
Cloud-based tool for creating and manging surveys
0.4
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Customizable Reports
5/5
Activity Dashboard
4.9/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Survicate
Collect, analyze, and act on customer feedback
0.4
Value for money
Starting price
0.4
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Typeform
Interactive form builder for data collection
0.5
Value for money
Starting price
0.2
Functionality
API
4.8/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Zendesk Suite
AI powered customer service across all channels
0.5
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Weave
Customer communication and appointment scheduling solution
0.6
Value for money
No pricing info
Starting price
0.4
Functionality
Activity Dashboard
4.5/5
Appointment Management
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Intercom
AI-powered customer service with helpdesk
0.7
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.3
Value for money
Starting price
0.2
Functionality
Anonymous Feedback
4.7/5
Activity Dashboard
4.7/5
API
4.5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.5
Value for money
Starting price
0.3
Functionality
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Dashboard
5/5
Alerts/Notifications
5/5
Automated Scheduling
5/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Competitive Analysis
5/5
Complaint Monitoring
4.8/5
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.2
Value for money
Starting price
0.1
Functionality
Anonymous Feedback
4/5
360 Degree Feedback
N/A
Action Management
N/A
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5
0.4
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Anonymous Feedback
4/5
A/B Testing
N/A
Top Features
Alerts/Notifications
5/5
Customer Segmentation
5/5
Dashboard
5/5