Simple customer satisfaction surveys for SMBs ( 4.75/ 5 57 reviews) 123 Alternatives to Simplesat
Explore a recommended list of Simplesat alternatives for your business in 2019. Compare alternatives to Simplesat side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews The nicejob had done a great job in building a customer trust and with the help of nice job we are geting very NICE SEO. I am very impressed with the initial induction process that nice job had. Ve tried other software for getting reviews. At first I wasn’t happy with nice job ,but they’ve gotten much better since my first attempt.
Net Promoter Score & customer experience management software
Reviews & customer content marketing
What users mention about Yotpo See all reviews Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support. Additionally, our account rep is super responsive and helpful with any questions or issues we run into. They are a superb organization to deal with and just pure class all around.
Experience management platform
What users mention about Qualtrics See all reviews I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have. I love how it pays you just for your opinion. These are great people to deal with and their. I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design.
Unified Customer Experience platform
What users mention about Zoho CRM Plus See all reviews Have had some problems syncing data and customer support has been pretty bad. Awesome software that is available free of charge. This software allows businesses to organise their lead data very easily. Like the site overall, just wish support was faster to access and resolve some issues.
Customer loyalty, engagement & marketing platform
Customer Loyalty & Marketing Platform
What users mention about TapMango See all reviews The customers love all the rewards and the ability to connect with them is my favorite thing about the program and the software. Versatility, ease of use and the best support. I love that I can call in anytime or look up video tutorials should I need the help. The customer service has been amazing and way better than Appcard. The interactiveness of the system is great.
Providing Loyalty and Marketing for 14,000 Local Businesses
Cloud based and on premise survey software
What users mention about Key Survey See all reviews As a loyal customer for at least ten years, I've been extremely pleased with KeySurvey.
Collect real-time customer feedback using the NPS framework
What users mention about AskNicely See all reviews It also gives you a good chance to save customers which could leave. It's be a great experience overall, got started quickly and started to get quality feedback on Day 1.
Solutions for improving CX operational performance
Cloud-based customer experience management platform
What users mention about Swell CX See all reviews That's a powerful benefit, and one that will help you achieve greater success in your business. We haven't found anything that we dislike or has been a negative about Swell. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers.
Customer experience and survey solution for SMBs
Client satisfaction solution
What users mention about Centercode See all reviews Overall experience is pretty good. The reporting feature is great. Overall I am very happy with Centercode and would recommend them to any customer research group looking to conduct Alpha, Beta, or Field testing. The import process is cumbersome, and does not work well with large amounts of data.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request. This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group. I felt very misled by the company and lost any trust I had in them. It was very disappointing.
Conversational survey tool
What users mention about SurveySparrow See all reviews SurveySparrow is really easy to setup and so friendly to use. The response rate is just awesome compared to traditional survey tools. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat. It still has some lack of customization but they are working on it.
Review management for Google, Facebook and more
What users mention about Reputology See all reviews Our clients also love using the review survey app. I love when our clients love the solutions we offer them. We are very busy and to have all of this information filter to my e-mail is wonderful. Fantastic Customer Experience - Easy Deployment and Integration.
NPS solution for flexible data collection & analysis
What users mention about SurveyMonkey CX See all reviews Overall I highly recommend CX. Not only do you receive a great product but also a great team to help you along the way. The actual sending interface of the survey is TERRIBLE, it is incredibly confusing if a survey sent, which ones sent and when. The software is easy to use and there is great support if you need it. The system flows the way you would expect.
Net Promoter Score (NPS) survey platform
Customer experience management with data collection & reports
All-in-one market research & consumer insight platform
Don't Just Satisfy, DELIGHT
Online reputation management
What users mention about BirdEye See all reviews My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it. Generating great client reviews is very simple. The ease of sending out review invites is wonderful. The people at BirdEye are great to work with. We are having great results gaining online reviews.
Review monitoring software for multi-location businesses
What users mention about ReviewTrackers See all reviews We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. Great information and a huge time saver. A great product for a very reasonable price. This software was really helpful and easy to use and we liked being able to have a tool to gauge our online presence.
Simplifying Business Communication
What users mention about Nextiva See all reviews Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for. There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Idea & innovation management solution for SMEs
Customer loyalty solution for bricks and mortar stores
Customer Loyalty, Marketing and CRM solution
What users mention about Goody See all reviews A very organized and professional service with great printed material and wonderful backup. It has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards. Game developed to live a fantastic experience where it takes you to a level of esaltacion and adventure in a city where emotions never end.
Net Promoter Score & customer feedback collection
100% customizable, ready-to-use loyalty platform.
Customer loyalty platform
Referral marketing software
Channel & employee loyalty management
Customer loyalty solution for enterprises
Customer marketing platform
What users mention about Annex Cloud See all reviews Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers. Can target most loyal customers effectivley and reward them with points for their purchases.
Loyalty program software for small businesses
What users mention about Loopy Loyalty See all reviews Loopy Loyalty has been a great change for hiw we reward oir loyal clients & created a "cool" factor. I really love Loopy Loyalty. It's very easy to set up and use to help keep track of my VIPs. Great tool, easy to use and our customers are enthusiastic about the digital stamp card.
An Integrated Omnichannel Retail Solution
Where communities thrive.
Suite of tools for brand management
Clients' Relationship Builder for Small Businesses
Online review & reputation management for small businesses
What users mention about Broadly See all reviews We have grown our reviews from 8 to over 100 in less than a year. We are thrilled with the success we are having with Broadly. We have gotten an overwhelming positive response from our clients with any positive reviews daily. It has been a wonderful tool for our business. Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
Review generation & reputation monitoring tool
What users mention about GetMoreReviews See all reviews Excellent experience, easy to set up and the staff at "get more reviews" were friendly and helpful. To be blunt, I have recommended them to anyone and everyone interested in online reviews. I am a total fan of this team and service. I have only used the free trial and I like it very much and will recommend.
AI-powered customer engagement platform
Web based customer support
Survey software for business consultants and leaders
What users mention about Spark Chart See all reviews I like the reliability and flexibility of the tool. I can do all my training survey work with it and it does so in a great way. We have received very high response rates and our clients are very satisfied with the quality of the results. Sparkchart is the best in class survey software for power users. It lets you create very sophisticated surveys.
Web forms: as easy as 1-2-3!
What users mention about 123FormBuilder See all reviews 123ContactForm is a great app for creating professional forms. Great price level, amazing live support, i strongly recommend this app. They went above and beyond to help ensure a successful conclusion to our trial evaluation. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in.
Mobile-friendly survey management platform
What users mention about SurveyLegend See all reviews It took me some time researching for the best way to make an interesting and good looking survey, and SurveyLegend was the best tool I found. It is a very good and beautiful site with a nice interface for poll or award ranking purpose. It was my first time doing a survey and I'm glad a friend recommended the platform because I loed how easy and simple it all was.
Customer journeys made personal
Customer experience solution with customer profile sharing
Cloud-based usability testing platform for digital assets
Free online appointment booking software
What users mention about Bookafy See all reviews It is simple, and the customer services is so great whenever you have questions. Thank you Bookafy for making such an easy system to use. About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance. I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info.
Real-time customer feedback & experience management
Real-environment feedback & technical testing platform
Customer experience management and analytics platform
Audio-Visual Guidance to your Website
Powering the Business of Learning
What users mention about Thought Industries See all reviews We are very pleased with our transition to the T.I. platform and the opportunity for growth. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users. One feature we are thrilled about is the webinar integration -- it's perfect for us.
Survey software and questionnaire tool
What users mention about MySurveyLab See all reviews I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons. Mysurveylab.com has been doing an excellent job for us. I can't find any cons except it' only sometimes hard to find some features.
The 1st usage analytics solution built for distributed software
Cloud-based customer engagement solution
Remote usability testing application for UX researchers
A powerful on-site Digital Adoption ally
AI-based customer service management solution
Cloud Based Help Desk Software That Actually Helps
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. New kid on the block so won't have all the features that the bigger apps will have (but will soon).
Feedback analysis for customer experience
Messenger-based sales tool for SMBs and entrepreneurs
What users mention about amoCRM See all reviews I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively. There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them. Super affordable... almost too good to be true. As a business developer I now recommend AMOCRM to all my clients.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
Online surveys, polls, & quizzes with enterprise solutions
What users mention about SoGoSurvey See all reviews Besides, the support is great and they answer emails and questions super fast and in a very comprehensive way. I will definitely recommend it. Amazing site and easy to use and easy to contact your opinion with others friend, and most thing is more helpful and useful. The products tools are laid out well, easy for respondents to reply, and the reports were great! overall a wonderful and useful experience.
Qualitative analytics for websites and mobile apps
What users mention about Smartlook See all reviews Seeing your site true the eyes of your customers is pure gold. It is easy so be set up, fun and usefule to watch the recordings. The idea to look how our customers use our websites is brilliant. M always very excited to replay. Brilliant software by Smartlook and a real game changer its like looking over the customer shoulder.
Automation, insights and best practices to grow a business.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Email Marketing Software that is Affordable & Intuitive
What users mention about SendX See all reviews It is hell of expensive. When compared with other email marketing software, you'd realize that SendX is way too expensive. We're using this for small opt-in campaigns. Looking really good so far, and the customer support is excellent. So far we have been pretty happy with the service and the speed with which the product is evolving.
Web push notifications for mobile & desktop
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
CRM software that helps you sell smarter, better, faster.
What users mention about Zoho CRM See all reviews Zoho CRM has very nice and clean design that allows to navigate the software very easily. The quality of product is good for an affordable price. I love the ease of use, affordable, and its interface is great. It is an excellent, if not better alternative for Gmail Business Suite. This is a fantastic solution in these instances, and I look like a hero when I give them a quick demo and help them get set up.
Social Media Management Software for Business
What users mention about Sprout Social See all reviews Very good analytics reports/ spreadsheets and nice publishing calendar. Excellent support service. I love the reports and ability to have all social data in one place. The phone app is great, too. It is very costly and can be difficult to justify the cost against the features that are available.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews The reports is fantastic, like it very much. The application is very easy to use and the simplicity of the software is fantastic. Amazing infrastrucutre and UI with sales pipeline. The graphs are just very beautiful. Notes, planned activities are easy and logical, helps with account planning and sales rep evaluations. Customer Service is outstanding.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Customer feedback solution
The pioneer and market leader in Experience Management
Loyalty marketing and gift card management
What users mention about Preferred Patron Loyalty See all reviews Had an amazing experience with the Preferred Patron team, thank you so much for maintaining such an excellent experience. The only problems that I have had is when Windows decides to update itself. They have to access the tablet to correct the problems that any automatic updates cause. It was a pleasure and great experience working with Preffered Patron. Very helpful and easy to use.
Kiosk solution for customer service feedback collection
Drive Customer Engagement
Customer insight surveys and analysis
Loyalty Program Management System
Loyalty Management Platform for Fashion and Retail
Customer Reviews Solution
Ratings & Review Software
Powerful in-store and online loyalty and referral program
Rewards & loyalty program app
Reward programs for online businesses
What users mention about Influitive See all reviews Nice UI, easy to use tool, fantastic customer service and support team that are incredibly responsive and eager to help. They were great to work with and it is a great tool when you have an awesome product and great word of mouth already. I like that customers have a fun way to interact with us and each other while learning best practices around our industry and product.
Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback
Machine learning labelling engine