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SMART Customer Care
SMART Customer Care is a CRM for B2B & B2C
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SMART Customer Care - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: November 2026
SMART Customer Care overview
What is SMART Customer Care?
SMART Customer Care is a solution for the registration and processing of service requests from customers in B2B & B2C. The system is based on one of the best Low-code/No-code platforms, Microsoft Power Platform, and is integrated with Office 365, which helps to simplify and centralize messaging, teamwork, and collaboration on documentation.
A solution allows you to simplify the process of providing service and support to build customer loyalty. Manage all customer cases in a single window in real-time with the help of the solution's functional capabilities.
SMART Customer Care functional features:
1) Service delivery management (ready business process for service request handling, child cases, converting emails and phone calls into cases, catalog of case topics, Knowledge Base, SLA execution control)
2) Analytics and reporting (dashboard and activity plan)
3) Multiple channels with additional connectors (Telephony, Email, SMS, Viber, WhatsApp, Telegram, Facebook Messenger, Instagram, Chatbot)
Starting price
Alternatives
with better value for money
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SMART Customer Care’s user interface
SMART Customer Care reviews
Overall rating
No reviews
- Value for money
- Ease of use
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- Customer support
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SMART Customer Care's key features
Most critical features, based on insights from SMART Customer Care users:
All SMART Customer Care features
SMART Customer Care alternatives
SMART Customer Care
Starting from
No pricing info
Tremendous
Starting from
Free
Zoho CRM
Starting from
14
/user
Per month
EZ Texting
Starting from
25
Per month
SMART Customer Care support options
Typical customers
Platforms supported
Support options
Training options
SMART Customer Care FAQs
SMART Customer Care has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What level of support does SMART Customer Care offer?
SMART Customer Care offers the following support options:
Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat