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EZ Texting Logo
EZ Texting
4.3
(143)

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Send Smarter With EZ Texting

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(13)

EZ Texting Pricing, Features, Reviews and Alternatives

EZ Texting product overview

Price starts from

25

Per month

Flat Rate

What is EZ Texting?

Since 2004, EZ Texting has served over 210K customers, setting the standard for business texting in the U.S. and Canada. Our top-rated cloud-based platform includes bulk texting, MMS, delivery reports, reminder campaigns, text polls, keywords, textable numbers, and text-to-landline capability.

Key benefits of using EZ Texting

-Cloud-based, self-service platform
-Live Support Chat 7 days a week
-Free trial — no credit card required
-Flexible pricing plans
-NEW Features: Realize ROI faster with AI Compose & Team Inbox with AI Reply
-Robust API
-Custom solutions
-Bulk messaging and one-to-one messaging solutions

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Email/Help Desk
Chat

Training options

Documentation
Live Online
Webinars
Videos

EZ Texting pricing information

Value for money

4.0

/5

143

Starting from

25

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

EZ Texting features

Functionality

4.2

/5

143

Total features

55

7 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Contact Management
Communication Management

Functionality contenders

EZ Texting users reviews

Overall Rating

4.3

/5

143

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.02/10
Rating distribution

5

4

3

2

1

83

35

14

6

5

Pros
The ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well.
I suggest creating a campaign around texting and offer discounts and coupons with codes you can track to see when is the best time for delivery, etc. and that is so super easy with EZ.
The interface is easy to use and the features are good. Their mobile iOS app is great to use alongside the web interface.
Cons
While that is in the disclosure (I found it when I went back looking for it after the fact) I was very disappointed that I'd just wasted several months of money.
Even on the PAID plan, there are still some things that are not unlocked without paying even more. Some of the documentation about the BASIC PAID plan was misleading.
My only complaint is that when I got to start a new message (1 on 1), and I start typing the contacts name it will pull up everyone but that contact whether I capitalize their name or not.

Overall rating contenders

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Jon L.

IT Manager

Retail, 51-200 employees

Review source

Overall Rating

Almost perfect texting app!

Reviewed 3 years ago

Transcript

Jon L.: Hi, my name's Jon. I'm an IT manager. I would give EZ Texting a five out of five stars. For more...

SW
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Suanna W.

Consumer Goods, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Easiest Way to Communicate

Reviewed 4 years ago
Pros

I have used this software before at my previous job, and when the opportunity came up at my current employer to use a text service for our marketing efforts EZTexting was my first choice. This software is extremely intuitive; you are able to communicate with thousands of people as personally and as you would one to one with your closest friends on your cell phone.

Cons

I honestly don't have anything negative to say about EZTexting - I love the service!

MG
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Maud G.

Financial Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The interface should be updated.

Reviewed a year ago
Pros

I love how easy it is to engage with our potential and existing customers.

Cons

The user interface is running slow. That's why I get bored while using the product.

Vendor response

Hey Maud! Thanks so much for your review! We're happy to hear that you're able to engage with potential and existing customers seamlessly! That's the goal! When it comes to our interface, we always recommend using Google Chrome, clearing cookies and cache, or incognito window to troubleshoot slowness. If you have any future issues, be sure to reach out to us directly at support@EZTexting.com. Additionally, we're always open to hearing customer feedback on how you'd prefer your interface to look as well! Shoot us an email. Again, appreciate your feedback!

ab
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amitabh b.

Entertainment, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Customer service is not responding to our failed text campaign

Reviewed 9 months ago

We were trying to send a launch campaign, when you attempted to send them,our messages were rejected with the carriers. Our experience with Eztexting's customer support team has not been so great.I attempted to get in touch with them, what communication you received from them, and they didnt respond to our concerns.They want us to buy another expensive service but no comments on the failed campaign and way to refund the spend we did.

Pros

ease to use and easy to switch between the plans

Cons

Customer supportLack of taking ownership about the incident and owning it

Vendor response

Hey Amitabh, Thank you so much for your review! We're glad to hear that you find our use case easy, especially when it comes to switching between plans! We hear you, carrier regulations are finicky! It sounds like our agent was trying to solve the issue of not being able to refund rejected messages by creating an account with our main EZ Texting brand, at which point we would be able to properly register your business for the volume of messages you're hoping to send. Essentially, finding the correct plan that would benefit your campaign and make up for the carrier blockage. Thank you, again, for your feedback! Sincerely, EZ Texting

SI
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Sasha I.

Sports, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Easy to use, but it be came worst with Delivery rate (Was my favorite platform before)

Reviewed 2 years ago

Overall i like EZ texting. I wish i could stay for longer, because i`m loyal customer, but bad delivery rates+you paying for SMS which are was NOT DELIVERED. Sad. I wish i could come back......

Pros

I love everything about Ez Texting accept 2 things i will describe in "I don`t like section"

Cons

-Price is high compare to other platforms...and agree to pay this price if my messages will be delivered, but... -Bounce rate-50%, 60%, even if i know that those numbers are valid, because we are doing phone calls to our customers and communicate with them often (gym members). Those bad delivery rates company started to receive starting from November 2021.

Vendor response

Sasha, Thank you so much for your review. We're sorry to hear about the delivery rate issue. Since the industry and carrier transition to 10-Digit Sending Numbers, we've done much to improve our deliverability. Our support team would be happy to assist you with identifying the reasons for your bounced messages and improve delivery. Would you be interested in having an agent reach out directly to you? Sincerely, Taylor

CM
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Chastity M.

Real Estate, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

EZ Texting

Reviewed 3 years ago

None, I love EZ Texting and will continue to use it but I will pay as I go.

Pros

The ease of use, the value, and options that EZ Texting offered.

Cons

I gave the value a 3; but only because the credits are use it or lose it.... Many months, I didn't have a need for the credits and other months I sure could have used more that I was allowed during a month... my contacting varies widely from month to month.

Vendor response

Chastity, Thank you so much for your review! We're glad you found EZ Texting intuitive and enjoyable! We're sorry to hear about your disappointment regarding the monthly credits not rolling over. While that is part of our agreement, we do offer additional "anytime credits" that don't expire for 12 months that some customers purchase ahead of time in case they're expecting to hold off on campaigns for a month but want to jump back in the next month with more messages. Let us know if this helps and we're also happy to have an agent reach out to discuss your plan further. Sincerely, Taylor

EZ Texting FAQs

Q. What type of pricing plans does EZ Texting offer?

EZ Texting has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of EZ Texting?

EZ Texting has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does EZ Texting support?

EZ Texting supports the following languages:
English


Q. Does EZ Texting support mobile devices?

EZ Texting supports the following devices:
iPad, iPhone


Q. Does EZ Texting offer an API?

Yes, EZ Texting has an API available for use.


Q. What other apps does EZ Texting integrate with?

EZ Texting integrates with the following applications:
Constant Contact, Zapier, Squarespace, Shutterstock Editor, Mailchimp, HubSpot CRM


Q. What level of support does EZ Texting offer?

EZ Texting offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat

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