Sparkage Pricing, Features, Reviews & Comparison of Alternatives

Sparkage

Customer loyalty platform

5.0/5 (10 reviews)

Sparkage overview

What is Sparkage?

Sparkage is a digital customer loyalty platform designed for small customer-facing businesses which offers tools to aid with building loyalty, retaining customers, re-engaging lost customers, and attracting new customers. The native mobile apps for clients allow users to go digital with their loyalty programs. Features of the platform include customizable rewards, communications management, engagement reports, loyalty points tracking, POS integration, and a web API for online purchase rewards.

With Sparkage businesses can encourage their customers to remain loyal to the brand with points schemes, rewards, discounts, and more. Brands can re-engage lost or at-risk customers by providing them with automated offers and promotions, as well as attract new customers through referral rewards. Clients can use the native Sparkage apps for Android and iOS to log reward points for purchases and receive and redeem digital coupons. Notifications can be sent automatically to customers to let them know that they’ve been rewarded with points or inform them of a current promotion. Real time reports provide businesses with insight into which promotional campaigns are receiving the most engagement and which notifications are having the biggest impact on sales.
getsparkage.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Sparkage screenshot: Sparkage reports dashboardRewards made easy by SparkageSparkage screenshot: Sparkage customer rewardsSparkage screenshot: Sparkage points tracking

Sparkage reviews

Excellent
10

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.9
  5.0
  5.0
Jenny Branchflower

Sparkage Review

Used monthly for 6-12 months
Reviewed 2018-08-16
Review Source: Capterra

We worked mainly with their representative. He took the time to come out on multiple occasions to help set up the program with Dive Magic. They kept the concept simple, both in earning points and for customers to redeem them. Our business is built on community, travel, and events. This app has made it possible to send out the information to our customers in small messages, instead of long emails that are immediately deleted.

Pros
It was helpful that the company and the customers had multiple ways to download the Sparkage app. We found it easiest to manually type them in through the online program. Being able to offer a tiered point system, allows customers to choose rewards as they go, or they can save up and redeem them for multiple rewards. Our company relies on events and trips, Sparkage allows us to send out that info, without having emails go into a spam box.

Cons
Our customers had trouble downloading the app via the QRcode. I would like to have the ability to add pictures or logos to our events information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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suzan neal

Retail - Snake River Tea

Used daily for 1-2 years
Reviewed 2020-01-08
Review Source: Capterra

customers and employees liked the visibility to their rewards. Customers could check before entering the shop, or while they were there. They could see how many more points were needed to achieve their next reward.

Pros
Ease of use. Reporting of rewards. Customers appreciated how easy it is to see their rewards

Cons
I honestly don't have any issues with the program. The cost of the program is much better than all of the competition, and provided much better customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Colt Knigge

Very effective

Used daily for 6-12 months
Reviewed 2020-01-21
Review Source: Capterra

It's our most expensive marketing tool but very effective.

Pros
The response from my customer base when I would send out notifications.

Cons
The price increase of the product is extreme over just a few months dpan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Hansen

Sparkage Pays for Itself

Used daily for 1-2 years
Reviewed 2019-10-10
Review Source: Capterra

As a first time business owner running a small family business, my advertising budget is very tight, and I was wary of wasting it on an ineffective program. I was relieved and thrilled when Sparkage began to pay for itself from the very first month. We've seen the rewards program increase the frequency of visits from our regular customers, and also seen how effective special offers are at bringing back those one-off customers who forgot about us. After bringing them back often enough, some of those one-off customers became regulars. We've also used flash offers to drum up short term cash when needed. Case in point, it only took an hour after submitting a push notification yesterday to sell a case to a customer we had not seen for a while. The Sparkage support team has been extremely helpful and a pleasure to partner with. They are very responsive and hands on, and also have been great at suggesting ways to make the program even more effective for us. Overall, it has been a very positive experience, and has helped us grow our sales.

Pros
Ease of use, motivates customers, gets results.

Cons
It's not a con, but some customers resist downloading another app. Fortunately, we can track points regardless if they choose to use the app or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Taylor Dalton

Best customer retention and reward system there is!

Used daily for 6-12 months
Reviewed 2019-09-04
Review Source: Capterra

Pros
Direct engagement with customers via notifications with text. Easy, convenient, effective reward system Can promote products and services through words that customers may not know about. So it's a great way to advertise new things and directly. Incredibly easy to set up, use, and maintain. Amazing company that goes the extra mile for their clients.

Cons
There aren't any at all which is a huge!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sparkage pricing

Pricing options
Subscription
View Pricing Plans

Contact Sparkage for pricing information.

Sparkage features

API
Activity Tracking
Automatic Notifications
Third Party Integration

Activity Dashboard (222 other apps)
CRM Integration (136 other apps)
Calendar Management (186 other apps)
Custom Fields (148 other apps)
Customer Database (158 other apps)
Customizable Branding (201 other apps)
Customizable Reporting (168 other apps)
Customizable Templates (174 other apps)
Data Import/Export (179 other apps)
Electronic Payments (139 other apps)
Email Integration (196 other apps)
Real Time Data (133 other apps)
Reminders (189 other apps)
Reporting & Statistics (238 other apps)
Social Media Integration (171 other apps)
Surveys & Feedback (137 other apps)

Additional information for Sparkage

Key features of Sparkage

  • CRM
  • Customer Activity Tracking
  • Loyalty Program
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Rewards Management
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