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Square Appointments vs Launch27 Comparison

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Overview

Category Leaders

Square Appointments is the all-in-one point of sale for booking, payments, and team management. We handle the admin while...

See why thousands of maid companies use Launch27’s game changing appointment scheduling software. Maximize efficiency and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

59

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

154

5

4

3

2

1

101

28

19

0

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

208

5

4

3

2

1

155

41

7

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It’s amazing to have your days in one place. Square sends out reminders and confirmations which is amazing.
We liked that it tied into Square and we wanted to keep everything inside of unified platform. We also like clean layout.
I have a wonderful time using square and I recommend it to everyone I know that’s in business.

Pros

Wonderful, the team is great and customer service has always been awesome. They answer my questions right away.
I love how easy it is to use for my employees and clients. Everything is very straightforward and love all the features.
Launch27 is the back bone to our business. Launch27 makes owning a business so much easer and there customer service is amazing they are so helpful and polite.

Cons

Square has no emergency procedures. I was just told Monday morning that the initial complaint was not entered correctly and no one has even looked at our issue yet.
I hate having to login with my email and password over and over.
The calendar is not functional at all. There is no calendar in the app either (computer only) so our techs in the field cannot use it.

Cons

Terrible SLA, unhelpful customer support, development going the wrong direction.
I highly discourage anyone from using this service. I wanted so badly for this to work but I can honestly say I don't feel valued as a customer.
Launch27 was confusing for my carpet cleaning company and customers didn’t use it as willingly as House Call Pro.
  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features83
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Drag & Drop
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Estimating
  • Facility Scheduling
  • Faculty/Staff Management
  • For Medical Spas
  • For Salons and Spas
  • Gift Card Management
  • Inventory Management
  • Job Management
  • Job Scheduling
  • Loyalty Program
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Grooming
  • Mobile Signature Capture
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Physician Management
  • Point of Sale (POS)
  • Progress Notes
  • Quotes/Estimates
  • Rate Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • Routing
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Service Catalog
  • Service History
  • Staff Management
  • Third Party Integrations
  • Transaction History
  • Treatment Planning
  • Website Integration
  • Work Order Management
  • eCommerce Management
  • Total features38
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Drag & Drop
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Estimating
  • Facility Scheduling
  • Faculty/Staff Management
  • For Medical Spas
  • For Salons and Spas
  • Gift Card Management
  • Inventory Management
  • Job Management
  • Job Scheduling
  • Loyalty Program
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Grooming
  • Mobile Signature Capture
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Physician Management
  • Point of Sale (POS)
  • Progress Notes
  • Quotes/Estimates
  • Rate Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • Routing
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Service Catalog
  • Service History
  • Staff Management
  • Third Party Integrations
  • Transaction History
  • Treatment Planning
  • Website Integration
  • Work Order Management
  • eCommerce Management

Integrations

  • Total integrations18
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations9
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AvatarImg
AvatarImg

Christina S.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Launch27 logo

Launch27

My Love for L27 Will never die but I need your help :)

Reviewed 4 years ago

I still haven’t figured out how to even see all the available spots for future appointments and I can’t get that help. I wish this was at the very top of my software so I can easily book those new appointments. This and upcoming appointments are equally important to me but I’ve so been been guessing. I wish someone would help me with this

Pros

The fact that I see my upcoming appointments and also that I get reminders when I haven’t charged an account. That has been very helpful since I tend to forget things sometimes as I am mainly the only one managing everything at the moment

Cons

I never really received a really good demo of all the features and figuring things out on my own has not been so easy. Also, the price . Can I get a little discount ?

FM
AvatarImg

Frederick M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Launch27 logo

Launch27

It's great and easy to use software.

Reviewed 7 years ago

I'm really happy with this software - it easily allows my clients to book their own appointments and arrange payment upfront (no need for uncomfortable money conversations!) and for me to add in appointments or easily cancel appointment . No fuss, No hassle and prompt, friendly customer service when required.

Pros

No pros were added to this review

Cons

No cons were added to this review

VK
AvatarImg

Valentin K.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Launch27 logo

Launch27

Is very usefull and a good deal

Reviewed 5 years ago
Pros

Easy online booking form, make it easy for customers to book appointments directly on your website. Is good in generaly for small businesses.

Cons

The app is to expensive, some features could be inproved. Top tier plan is quite expensive compared with entry and middle one

JR
AvatarImg

Jennifer R.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Launch27 logo

Launch27

I have a home cleaning business and use launch 27 to track appointments and bill

Reviewed 5 years ago
Pros

It is convenient to use and tracks everything for me. I like that the schedules can be sent and employees can track what they make on every job.

Cons

I dont like how the booking spots are generated I wish you have more control on how many people booked and when. I also wish there was a feature to tell people there are no appointments available or block a certain person from booking.

LH
AvatarImg

Laurel H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Launch27 logo

Launch27

Excellent service

Reviewed 7 years ago

Absolutely glad we started using Launch27, the service organizes my appointments, payment, and notifies me when changes are made and what's best of all it allows my customers to customize their appointments at any time so I don't have to be glued to the phones. Compared to another software we were using in the past Launch27 due to its interactive nature has helped me grow my business by attracting more clients. Only con we've noticed are website maintenance, which usually occurs at 9pm eastern time but sometimes not often it occurs during high web traffic time.

Pros

No pros were added to this review

Cons

No cons were added to this review

KG
AvatarImg

Kyla G.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Launch27 logo

Launch27

Just Keeps Getting Better

Reviewed 3 years ago

This is an awesome product that is integrated with an awesome credit card processor (Stripe) and I am so happy with both!

Pros

Absolutely love this product. It saves me time by allowing my clients to easily book their own appointments online. I can block off any days / times I don't want bookings and set limits to how many are allowed in a single space. The features are also improving all the time - you can now change which credit card to charge right on the charge screen, and process refunds there as well, which is a relatively new improvement. They really listen to the user suggestions to make the product better and better all the time!

Cons

I wish I could set different locations within the schedule, so that certain areas could show availability where others are blocked off. I cover all of Southeast michigan, so sometimes we have availability in one location but not another. Not a huge deal though.

MF
AvatarImg

Mike F.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Launch27 logo

Launch27

Functional but somewhat limited and confusing at times.

Reviewed 5 years ago
Pros

Fairly simple to use, easy to navigate and most functions are understandable. And here is filler text.

Cons

So much could be improved. Active bookings should not include completed bookings, recurring appointments should be on the schedule months out to prevent overlooking or rebooking service, all the emails have a generic 555 number instead of {{Main Number}}. I would like to be notified if clients don't respond to feedback requests. I want to see bookings by frequency, month of service and with information I want or need to see. I want to be able to resort or set the default view. I can't document notes on client interactions to keep up with last call dates et cetera.

ML
AvatarImg

Mike L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Launch27 logo

Launch27

Efficient, reliable and most of all convenient!

Reviewed 7 years ago

We depend on Launch 27 Software to run our cleaning business. Being able to have one interface to manage appointments, client profiles, client payments and also team payments has definitely made our day to day operations so easy! Our teams, clients and administration have access to the portal, each have access to the pertinent information needed. For example, our clients are able to re-schedule and...

Pros

No pros were added to this review

Cons

No cons were added to this review

RN
AvatarImg

Ryan N.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Launch27 logo

Launch27

Launch27 software is absoutely integral to my day to day business operations.

Reviewed 5 years ago

It is nothing less than essential to my business. It saves me lots of time, helps me stay organized, helps me communicate in an efficient and professional manner with customers and employees and it's all around the engine to our operations.

Pros

Launch27 is pretty simply to use. I picked it up quickly by just navigating around the menus. For the more advanced options, there is a help section with several clearly documented help articles. While it's easy to use, it's not short on features. I have yet to take advantage of every tool available within the software and still, I'm able to seamlessly and easily integrate the software into...

Cons

There are a few quirks and oddities within the mobile site but nothing a little finger finesse can't get around. There are a few subtle scheduling things that I wish were a little more customizable but they are really specific to my business and I understand that. Because of the awesome development team, it's totally possible those things can be added in the future. The software is less than 3 years old (I think), after all.