Launch27 Pricing, Features, Reviews & Comparison of Alternatives

Launch27

Online booking engine for service providers & their clients

4.68/5 (202 reviews)

Launch27 overview

What is Launch27?

Launch27 is a sleek, robust online booking system which allows potential customers to purchase your maid services directly from your website. The entire booking engine can be customized to match your existing housekeeping website and can be integrated in mere seconds, giving customers a seamless buying experience from start to finish. Launch27 also has its own built-in calendar to show you upcoming jobs and appointment times, while the on-board analytics lets you fine tune your cleaning services with numerous add-ons for awesome conversion rates.

-Installs on any web page in seconds
-Customize colors, fonts, layouts, pricing & more
-Set custom pricing for different geographic areas
-Automatically syncs w/ your calendar availability
-Collect payments for you securely online
-Allows for single or recurring bookings
-Powerful analytics to track your progress online

Why do other cleaning companies love Launch27? In a nutshell, it eliminates the need for giving quotes in-person or over the phone. It’s also an easier, user-friendly process for your clients so your conversion rates will continue to increase while freeing up your day. That means more time can be spent doing what you do best- actually cleaning homes/businesses and growing your business while earning a great living.

You’ll also be pleased to know that Launch27 listens closely to our amazing users and we are continually making updates based on your feedback. We 100% stand by our customers and our team takes pride in being a true partner for your business- we are always here to help!
launch27.com

Pricing

Starting from
$59/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Launch27 screenshot: Enable clients to book appointments directly onlineWhat is Launch27?Launch27 screenshot: Offer pricing in multiple ways Launch27 screenshot: Allow clients to see appointment availability in real timeLaunch27 screenshot: Offer different prices and schedules for each location served Launch27 screenshot: Measure business performance from analytics dashboardLaunch27 screenshot: Utilize the drag-n-drop job scheduler to manage appointmentsLaunch27 screenshot: Follow up with clients after every appointment to obtain feedback

Launch27 user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.5
  4.7
Jaron Hall

Launch 27 takes many functions from many platforms and combines them into one.

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: Capterra

Time savings, efficiency, having everything in a central location but also cloud based so I can access anywhere. I am able to automate so many tasks, which makes it so that I can spend more time working on growth, or just having more free time in general.

Pros
The thing I like the most is that this software is meant for specific industries, so it has the built-in functions tailored for those industries. And, if the software is missing something and the community requests it, then there is a clear "feature request" process that the company follows. When using the Launch 27 platform, I can imagine how many other spreadsheets and tools I would need to tie together to make business operations flow the same if I were to not be using Launch 27. It would be a lot. Launch 27 has the CRM, payment processor, scheduling, booking, etc. all in one platform which really helps save a lot of time. It also helps with the training and transition of new managers who may be using the platform as well. Although learning the ins and outs of Launch 27 to it's fullest extent can definitely take a long time and there is a lot of trial and error, I am confident that it takes less time than it would to learn the sum of a bunch of separate platforms.

Cons
Broadly speaking, this is how I would describe what I like the least. From the top level, many companies do run their operations generally in a similar fashion. However, once you get down to more specifics, a lot of businesses run things differently. When building functions, Launch 27 has to choose which route to go, what to focus more on, what features to implement first, etc. So, sometimes the functions that would work best for my business may not come soon because the functions of other businesses are in higher demand. I would absolutely love to have Launch 27 be the one and only platform I use to manage all of the daily operations, and I do use it for 90%+ of operations, but there are still some area's where I have to resort to google docs and 3rd party apps to handle certain features. And note: the features I am talking about are related directly to things that Launch 27 could have implemented into the system (I'm not talking about things like advertising or email campaigns, etc.). For example, I do still calculate payroll on excel sheets because Launch27 does not calculate pay amounts in the same way and level of detail that we have set up as a company. The hourly and percentage functions are limited, and they don't have the ability to split pay between two people when they are both on percentage pay and cleaning the same home. For that reason alone, I run payroll on a spreadsheet. Lastly, employees always seem to have problems with the app.*hit text limit*

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chase Chapman

Might be better for another industry

Used occasionally for 6-12 months
Reviewed 2019-12-06
Review Source: Capterra

Launch27 was confusing for my carpet cleaning company and customers didn’t use it as willingly as House Call Pro.

Pros
I liked the support, the story of the founder, the concept and idea for the software. I tried this concurrently with housecall pro.

Cons
The setup is incredibly complicated. Even though there is great support it’s much like computer programming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

From love to hate

Used daily for 2+ years
Reviewed 2020-10-20
Review Source: GetApp

I am writing here as, sitting in our office for more than 1h30 with 3 colleagues, we have nothing to do but stare at a blank screen. Launch27 has been offline since 730 PM yesterday. Before that, 4 other times L27 was offline at the start of the working day for at least 30 minutes, with some kind of maintenance. Friday the 18th of September, we had almost 4 hours of downtime in the middle of the afternoon. This adds up to the fact that we cannot do our accounting anymore because of the recent .csv export changes, and that our booking form (when it will be up, lol) will have some uneditable text in english (we operate in a french speaking country). We are really desperate and losing time and energy with support making us feel like all this effort is worth much more than the monthly price of the tool.

Pros
Initial willingness of team to accept feedback and improve software

Cons
Terrible SLA, unhelpful customer support, development going the wrong direction

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Lawrence Baker

From where I'm sitting, no other software offers what L27 does for the same price.

Used daily for 2+ years
Reviewed 2018-10-30
Review Source: Capterra

I can't imagine starting a running a business without L27. I would highly recommend anyone going in to the cleaning industry to start with L27 before choosing anything else. Great support, great community around it, and they are consistently making upgrades.

Pros
There isn't one or even a set of features that I would say I like best about L27. L27 has allowed me to grow a business of this sort in a much shorter time than would have been possible otherwise because of nearly all the features that are included. Despite its shortcomings, no other software available is going to allow you to do what you can with L27 at this price point. If i had to pick a few, the payment system is fantastic. Automatic holds and charges for customer cards is very convenient. The email notifications work very well to give customers plenty of warning about their upcoming booking and to let them know automatically if there's an issue with their payment method. The metric screen is decent. I'm glad it has that, though I think there are a few ways it could be improved.

Cons
1. L27 is geared more toward service businesses that operate using independent contractors. We use employees so there are certain features that would be nice to have. 2. Inability to add customer reviews/feedback manually. It has to be done with the emailed customer surveys that come with L27 which isn't great. 3. The scheduling screens have improved but are still very difficult to use when you exceed about 10 bookings per day. Scheduling at this point is going to be difficult, regardless. I do think there are certain tools that would help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tony Loeffler

All-in-One! Seamless Execution

Used daily for 1-2 years
Reviewed 2020-04-21
Review Source: Capterra

Launch27 continues to help us grow at a rapid pace all while providing an exceptional customer experience! I highly recommend!

Pros
Online booking features are second to none! Online payments and automated emails/texts really make for an impressive efficient process! L27 delivers a self-serve model where the customer is in control! Our customers enjoy ease of use, booking online, rescheduling or cancelling, if necessary. They also love using the email feedback loop! We love it, too!

Cons
All customer support is handled through web chat and email. Occasionally, someone will call you if you are dealing with a difficult issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Launch27 pricing

Starting from
$59/month
Pricing options
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.

Base: $59/month

Pro: $99/month

Plus: $299/month

Launch27 features

API
Custom Fields
Customizable Branding
Real Time Data
Reminders
Third Party Integration

Activity Dashboard (296 other apps)
Activity Tracking (203 other apps)
Automatic Notifications (240 other apps)
Calendar Management (208 other apps)
Contact Management (167 other apps)
Customer Database (202 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (212 other apps)
Data Import/Export (228 other apps)
Electronic Payments (172 other apps)
Email Integration (223 other apps)
Reporting & Statistics (318 other apps)
Social Media Integration (202 other apps)
Surveys & Feedback (183 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Launch27

Key features of Launch27

  • Recurring appointments
  • Appointment scheduling
  • Payment processing
  • Customizable fields
  • Customer referral system
  • Analytics dashboard
  • Flexible pricing options
  • Real time pricing
  • Automatic reminders
  • Calendar sync with Google
  • Client portal
  • Conversion tracking
  • Credit card processing
  • Custom forms
  • Customizable branding
  • Data import
  • Employee management
  • Estimates
  • Service history tracking
  • Multi-location
  • Quote management
  • Real time data
  • Third party integrations
  • Discount management
  • Real-time availability
  • Appointment management
  • Web analytics
  • Feedback collection
  • Drag & drop interface
  • Ratings & reviews
  • API
  • Gift cards
  • Email reminders
  • Job scheduling
  • Booking management
  • Self-service portal
  • Email marketing
View All Features

Benefits

Users can create customizable booking forms from which clients can schedule their own appointments conveniently online.

Launch27 features a drag-and-drop scheduling calendar for users to manage employee job schedules.

Users can schedule automatic appointment reminders and follow-ups in order to reduce the number of no-shows and collect client feedback.

Users can set custom pricing for different geographic areas

Launch27 integrates with applications including QuickBooks, Stripe, Zapier , Twilio and Google Analytics, serving to help users manage accounting activity, control credit card payments, and explore web analytics.