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Launch27 Logo

Launch27

Maid Service Software to Grow Your Cleaning Business

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Launch27 Pricing, Features, Reviews and Alternatives

Launch27 product overview

Price starts from

59

Per month

Flat Rate

What is Launch27?

Grow your cleaning business with Launch27. More cleaning jobs. Less scheduling. Convenient payment processing. Join thousands of clients freed to succeed and launch, grow, and scale their maid service businesses. Game-changing appointment scheduling software maximizing efficiency and profitability for housecleaning businesses.

Key benefits of using Launch27

  • Users can create customizable booking forms from which clients can schedule their own appointments conveniently online.

  • Launch27 features a drag-and-drop scheduling calendar for users to manage employee job schedules.

  • Users can schedule automatic appointment reminders and follow-ups in order to reduce the number of no-shows and collect client feedback.

  • Users can set custom pricing for different geographic areas

  • Launch27 integrates with applications including QuickBooks, Zapier, Twilio and Google Analytics, serving to help users manage accounting activity, control credit card payments, and explore web analytics.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum

    Training options

    Live Online
    Webinars
    Documentation

    Launch27 pricing information

    Value for money

    4.4

    /5

    205

    Starting from

    59

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Launch27 features

    Functionality

    4.4

    /5

    205

    Total features

    38

    3 categories

    Most valued features by users

    Third Party Integrations
    API
    Alerts/Notifications
    Data Import/Export
    Email Marketing
    Mobile Access
    Customizable Branding
    Customer Database

    Functionality contenders

    Launch27 users reviews

    Overall Rating

    4.6

    /5

    205

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.97/10
    Rating distribution

    5

    4

    3

    2

    1

    153

    40

    7

    1

    4

    Pros
    Wonderful, the team is great and customer service has always been awesome. They answer my questions right away.
    I love how easy it is to use for my employees and clients. Everything is very straightforward and love all the features.
    Launch27 is the back bone to our business. Launch27 makes owning a business so much easer and there customer service is amazing they are so helpful and polite.
    Cons
    Terrible SLA, unhelpful customer support, development going the wrong direction.
    I highly discourage anyone from using this service. I wanted so badly for this to work but I can honestly say I don't feel valued as a customer.
    Launch27 was confusing for my carpet cleaning company and customers didn’t use it as willingly as House Call Pro.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    From where I'm sitting, no other software offers what L27 does for the same price.

    Reviewed 4 years ago

    I can't imagine starting a running a business without L27. I would highly recommend anyone going in to the cleaning industry to start with L27 before choosing anything else. Great support, great community around it, and they are consistently making upgrades.

    Pros

    There isn't one or even a set of features that I would say I like best about L27. L27 has allowed me to grow a business of this sort in a much shorter time than would have been possible otherwise because of nearly all the features that are included. Despite its shortcomings, no other software available is going to allow you to do what you can with L27 at this price point. If i had to pick a few, the payment system is fantastic. Automatic holds and charges for customer cards is very convenient. The email notifications work very well to give customers plenty of warning about their upcoming booking and to let them know automatically if there's an issue with their payment method. The metric screen is decent. I'm glad it has that, though I think there are a few ways it could be improved.

    Cons

    1. L27 is geared more toward service businesses that operate using independent contractors. We use employees so there are certain features that would be nice to have. 2. Inability to add customer reviews/feedback manually. It has to be done with the emailed customer surveys that come with L27 which isn't great. 3. The scheduling screens have improved but are still very difficult to use when you exceed about 10 bookings per day. Scheduling at this point is going to be difficult, regardless. I do think there are certain tools that would help.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Might be better for another industry

    Reviewed 3 years ago

    Launch27 was confusing for my carpet cleaning company and customers didn’t use it as willingly as House Call Pro.

    Pros

    I liked the support, the story of the founder, the concept and idea for the software. I tried this concurrently with housecall pro.

    Cons

    The setup is incredibly complicated. Even though there is great support it’s much like computer programming.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    From love to hate

    Reviewed 2 years ago

    I am writing here as, sitting in our office for more than 1h30 with 3 colleagues, we have nothing to do but stare at a blank screen. Launch27 has been offline since 730 PM yesterday. Before that, 4 other times L27 was offline at the start of the working day for at least 30 minutes, with some kind of maintenance. Friday the 18th of September, we had almost 4 hours of downtime in the middle of the...

    Pros

    Initial willingness of team to accept feedback and improve software

    Cons

    Terrible SLA, unhelpful customer support, development going the wrong direction

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Launch 27 takes many functions from many platforms and combines them into one.

    Reviewed 4 years ago

    Time savings, efficiency, having everything in a central location but also cloud based so I can access anywhere. I am able to automate so many tasks, which makes it so that I can spend more time working on growth, or just having more free time in general.

    Pros

    The thing I like the most is that this software is meant for specific industries, so it has the built-in functions tailored for those industries. And, if the software is missing something and the community requests it, then there is a clear "feature request" process that the company follows. When using the Launch 27 platform, I can imagine how many other spreadsheets and tools I would need to tie...

    Cons

    Broadly speaking, this is how I would describe what I like the least. From the top level, many companies do run their operations generally in a similar fashion. However, once you get down to more specifics, a lot of businesses run things differently. When building functions, Launch 27 has to choose which route to go, what to focus more on, what features to implement first, etc. So, sometimes the functions...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Awesome software

    Reviewed 4 years ago

    Along with the software, I keep it open on my phone and if my phone rings I have my wireless headset so that I can be on the page talking to the customers and booking at the same time while I'm at a job. I don't have to wait until I get back to the office to make any changes or send an invoice at all. I am able to be working and doing office work all at the same time. I just love it and the customer support has been amazing!

    Pros

    Being a one-woman show for the time being, this has transformed my operational capabilities immensely! I am virtually able to keep everything organized, and it even helps me remember things that I forgot.

    Cons

    Drawing a blank here. When I have any issues or problems that I need to work through, the team at launch 27 immediately responds to help me through any troubles I might be having.

    Launch27 FAQs and common questions

    Q. What type of pricing plans does Launch27 offer?

    Launch27 has the following pricing plans:
    Starting from: $59.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Launch27?

    Launch27 has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Q. What languages does Launch27 support?

    Launch27 supports the following languages:
    English


    Q. Does Launch27 support mobile devices?

    Launch27 supports the following devices:
    Android, iPhone


    Q. Does Launch27 offer an API?

    Yes, Launch27 has an API available for use.


    Q. What other apps does Launch27 integrate with?

    Launch27 integrates with the following applications:
    Google Analytics 360, Zapier, QuickBooks Online Advanced, Stripe, Google Calendar, Twilio


    Q. What level of support does Launch27 offer?

    Launch27 offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, Phone Support, FAQs/Forum

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