Survey Solutions Reviews

Survey Solutions

Computer-assisted personal interview technology

4.59/5 (83 reviews)

Gian Aguilar

Excellent, cost-effective software for implementing all kinds of surveys. Great user support!

Used weekly for 1-2 years
Reviewed 2017-08-08
Review Source: Capterra

An easy transition into the world of CAPI. With the help of Survey Solutions, the SIB is leading the region in the implementation of CAPI surveys. This also opened many doors for us in elevating many other processes, such as payment, control forms, data-processing, and real-time progress tracking. Everything is now mostly automated based on daily exports of Survey Solutoins data.

Pros
1. Its free of cost. 2. It is intuitive and easy to learn and use. 3. It is constantly updated and improved. A new version is released on a monthly basis. 4. The support and development teams listen to the customer's needs and take action. 5. Very clean user interface at all levels of the software. 6. Very easy to implement on a large scale as compared to other survey software. 7. Comprehensive set of tools for every level of the survey. 8. Mostly great documentation of functionality and features. 9. A polished, robust, well thought-out product, which a team behind it that seems to really care about delivering the highest quality. Thank you, World Bank.

Cons
1. No offline support for data-exchange as of yet. It would be extremely helpful in certain environments where there is no connectivity but there is a need for constant exchange. If this is made possible, we are likely to use Survey Solutions for the Belize 2020 Census. 2. Constant rearrangement/redesign of the supervisor and HQ components. We appreciate the improvements but it causes somewhat constant retraining of staff, or clearing up their confusions upon seeing a different layout. 3. The Interview review panel has one important shortcoming: It is almost impossible, under normal conditions, to distinguish between enabled and disabled questions. Disabled questions are just a tad more "faded", but every single user has had difficulties in making distinctions between enabled and disabled questions. In addition, the enabled filter only allows you to see the enabled questions as a chunk, and not navigate within sections, which would make review much easier. 4. Another wish would be to delete "disabled" answers that were accidentally enabled at some point, after questionnaire is marked as complete or synchronized. 5. We know the roster sizes are constrained by bulk and speed, but a roster size increase for nested rosters (say from 60 to 100) would be nice. 6. No ability to transfer an interviewer between teams, sometimes team composition changes. 7. There is still sometimes a lag upon enabling and disabling questions, especially if hidden.

Response from World Bank Group


Thank you for your thoughtful review!

Regarding point 3 among your Cons, you can hide disabled questions entirely by selecting "Hide if disabled" check box".

Regarding pont 6, it is now possible to transfer cases between interviewers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Survey Solutions

Computer-assisted personal interview technology

Andreas Kutka

reliable, very easy to use software with all the complexity you need for socio-economic surveys

Used weekly for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

Pros
- designer: very well designed interface, fast to create and update large questionnaires, a lot faster than in other software packages - complex yet simple: an ever growing list of purpose-tailored questionnaire components and the syntax make the entry threshold to building complex questionnaires structures really low, no need to think through complex loops or fiddle with identifiers - collaboration: ability to simultaneously work in the same questionnaire is great for collaboration across countries, very useful during design phase - user and knowledge base, documentation: the support site and public questionnaires are a great way to learn functionality, discover solutions and learn from other experiences. Well designed standard sections like household member and consumption that you can copy and paste into your questionnaire. Also, there is a wealth of high quality documentation. - interviewer interface: intuitive design, easy navigation inside the questionnaire, and non-enforcing soft checks. You can train field workers directly in Survey Solutions, no paper needed. - commenting function great for giving and receiving feedback from the field - paradata: the available para data is a great tool to monitor the interviewing process. One can extract interview length and duration, interviewing speed, working hours, etc

Cons
In the future it would be great to see more flexibility around the allocation of interviews in the field to allow field teams to quickly react to local conditions and to manage their visits more effectively. In particular, - the ability to locally generate interview files with pre-filled information (e.g. for an endline survey) - local offline reallocation of interview files

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

raj kumar

Easy to use, cost effective and user friendly

Used monthly for 1-2 years
Reviewed 2018-08-08
Review Source: Capterra

architect: extremely all around composed interface, quick to make and refresh extensive polls, a considerable measure quicker than in other programming bundles - complex yet straightforward: a consistently developing rundown of reason custom-made survey segments and the punctuation make the section limit to building complex surveys structures extremely low, no compelling reason to thoroughly consider complex circles or tinker with identifiers - coordinated effort: capacity to at the same time work in a similar poll is awesome for joint effort crosswise over nations, exceptionally valuable amid configuration stage - client and information base, documentation: the help site and open polls are an extraordinary method to learn usefulness, find arrangements and gain from different encounters. All around composed standard areas like family part and utilization that you can reorder into your poll. Additionally, there is an abundance of top notch documentation. - questioner interface: natural plan, simple route inside the survey, and non-authorizing delicate checks. You can prepare field laborers specifically in Survey Solutions, no paper required. - remarking capacity incredible for giving and getting criticism from the field - paradata: the accessible para information is an extraordinary apparatus to screen the talking procedure. One can extricate talk with length and span, talking with speed, working hours, and so on

Pros
Study Solutions has lured me by its adaptability, its strength and its overviews administration stage which is extremely easy to understand, rich and down to earth. It adjusts to client inclinations with month to month refreshes. What intrigues me most about Survey Solutions is its simplicity of learning. Easy to learn one doesn't should be a specialist in programming to outline polls on Survey Solutions. Moreover, great documentation and test poll formats are accessible to enable clients to take a snappy hand of Survey Solutions

Cons
Study Solutions offers obviously numerous focal points. For me, this is really the best CAPI application that exists. On the off chance that there is something that ought to be enhanced, it is the accessibility of documentation in French. For sure, almost no guide in French exists. What's more, the Designer, the instrument for outlining the surveys is to a great extent in English, which does not profit the french-talking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Survey Solutions

Computer-assisted personal interview technology

Sylvestre Yahouedeou

I dropped all other CAPIs. I've already completed 16 surveys with Survey Solutions from 2015

Used daily for 2+ years
Reviewed 2018-02-19
Review Source: Capterra

Survey solutions have allowed me to discover that a data collection can be done easily without being frowned upon, for me, it is the solution for the collection of data, it is the best.

Pros
- Easy to use by non-programmer; makes questionnaire design very simplified - Data quality is guaranteed at each level of its workflow (from Designer to Interviewer); - Makes dealing the complex roster very easy; - Very convenience and user-friendly interface (designer and interviewer app); - Offline data collection; it's very useful in most of African countries with internet issues - Gives the HQ users control over the data collection process everywhere they are and with the browser of any device (smartphone, tablet etc') - Data can be reviewed instantly after synchronization - Reduces total cost of survey - Excellent support from the Survey Solutions team

Cons
- No documentation in French for francophone countries - It will be very helpful if the Supervisor can work offline like the Interviewer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Sondo Eloi SOMTINDA

I'm using Survey Solutions since 2014 for many surveys such as household surveys, employment surveys

Used daily for 2+ years
Reviewed 2017-09-10
Review Source: Capterra

Pros
Survey Solutions has seduced me by its flexibility, its robustness and its surveys management platform which is very user-friendly, rich and practical. It adapts to user preferences with monthly updates. What fascinates me most about Survey Solutions is its ease of learning. Very easy to learn one does not need to be an expert in programming to design questionnaires on Survey Solutions. In addition, good documentation and sample questionnaire templates are available to help users take a quick hand of Survey Solutions

Cons
Survey Solutions offers unquestionably many advantages. For me, this is actually the best CAPI application that exists. If there is something that should be improved, it is the availability of documentation in French. Indeed, very little guide in French exists. In addition, the Designer, the tool for designing the questionnaires is largely in English, which does not benefit the french-speaking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Survey Solutions

Computer-assisted personal interview technology

Benjamin Lamberet

Easy to learn, easy to train and easy to use.

Used daily for 1-2 years
Reviewed 2017-07-20
Review Source: Capterra

Improved data overall quality. Reduced data cleaning time. Simplified field logistics. Reduced interview length.

Pros
It is free. It includes most of social research CAPI mode features. It is also rather flexible concerning the exporting formats. Data management and data collection progress are easy to monitor. Interview assignment easy to handle with new version. Forum/FAQ is very helpful and keeps getting richer.

Cons
C# language is not always easy to use and/or to understand. For QC happening directly on the field, the Google Chrome interface is not the most adequate: developing a QC or Editor app would be excellent, for QC to happen on tablets (could include re-interviews on a number of items, etc.). The error compilation and error description needs more details and solutions.

Response from World Bank Group


Thank you for your review! Any browser can be used for the questionnaire designer or for survey management. A browser is not used on the tablets for data collection, it is our own application developed in C#, which we feel is far superior to those developed in Java since it can include multiple questions per screen, multiple colors, and use our own formats.

Your ideas are interesting will be past on to our developers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Survey Solutions

Computer-assisted personal interview technology

Ciprian Antoniade ALEXANDRU CARAGEA

Very powerful platform for building and manage surveys. I have learned to use it in very short time.

Used weekly for 6-12 months
Reviewed 2018-04-09
Review Source: Capterra

Enhance the skills of design the surveys for official statistics.

Pros
I like because is easy to install, to configure and to admin. Also, is very easy to use it, in respect of build complex questionnaires. Collaborative work is very important nowadays and Survey Solutions allows this feature. For designing the questionnaires are not necessary high knowledge of programming or web design. Everything is possible just with the mouse and light keyboard intervention. The possibility of using API in monitoring and admin of the platform is an important step forward to automatization the processes. For complex conditional questions you can use C#, but the basic logical conditions are enough, in general. So, in one platform you will have the CAPI, CATI and CAWI of surveys. Using the GPS capabilities of mobile devices you can have the possibility of geocode the responses in a very easy and intuitive way. The reports tools are included, but most important is that you can create customized reports by using the paradata. Without modesty, I could say that the Survey Solutions platform will become the standard for high quality surveys in the coming years. Together with R and Python, Survey Solutions will increase the capabilities of National Statistics Offices to build "in house" very powerful surveys, with low costs and time bound.

Cons
It is to easy to use and the speed of developing new features is very high. The speed of maintaining the updates into the support materials should be the same.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Phil Bright

The best CAPI solution on the market, maintained by a very pro-active development team.

Used daily for 1-2 years
Reviewed 2017-08-11
Review Source: Capterra

Cost savings, improved data quality and timeliness, better field management.

Pros
Survey Solutions is an excellent survey management solution, not just field-based data entry. There are many pros: - built in question skips and validations - real-time quality control by Supervisors and Headquarters - visualisation of spatial coverage - secure data storage on a cloud server - significant time and cost savings compared to paper-based collections. The software support and development team are second-to-none. Extremely professional and responsive. Survey Solutions is a very good product which I can't recommend highly enough.

Cons
The Survey Solutions team are so good, that they release updates every month (which is basically unheard of anywhere else). This has huge advantages when it comes to bug fixes, but it does create potential complications in the field if interfaces and functionality change after training has been undertaken or once staff have started field work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Michael Rahija

CAPI software of choice for multiple surveys in multiple countries

Used monthly for 2+ years
Reviewed 2017-08-08
Review Source: Capterra

My team has implemented surveys 12 surveys in 7 different countries. All have gone smoothly, and I am able to closely monitor them from abroad.

Pros
It's hard to point out what I like the most about this software. The built-in case management tools make managing large surveys with many teams a breeze. Furthermore, the easy to use Questionnaire Designer allows people to learn how to build surveys quickly, and share them easily between colleagues. The Questionnaire Designer also allows for easy translation. We often design surveys in English, but they're actually administered in some other language. The translation feature allows us to insert multiple languages in excel files, and upload them. Then enumerators, supervising staff, etc. can toggle between languages during interviews, and when reviewing the completed questionnaires. I also really like the ability to make comments. Comments allow survey management staff to point out errors to field supervisors and enumerators so that they can make corrections quickly. Finally, the newly available API allows me to export data and provide quality checks, and summary tables without even having to open my browser.

Cons
Probably what I like least about the software is that the Questionnaire Designer is online. I often do tedious tasks like questionnaire design while traveling. Since, I cannot use the Designer offline, it prevents me from doing this task on the road.

Response from World Bank Group


Thank you for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Scott Sheridan

Excellent free survey tool with free hosting and great support

Used daily for less than 6 months
Reviewed 2018-06-12
Review Source: Capterra

Thanks to survey solutions we have been able to convert a Fijian village household survey originally designed as a pen and paper interview to be performed using smartphones and tablets with minimal internet. The free hosting of the server also means we are not limited by the total lack of infrastructure in this area of the country.

Pros
The significant amount of functionality available in the whole survey solutions ecosystem, all available at no cost. Ease of questionnaire design with validation and skip logic Free hosting of the survey server and the ability to do a local server if desired. Ability to do the surveys offline in areas that do not have internet connectivity. Great user interface for the interview and tester applications to ensure the survey process is as easy as possible Multiple language setup is not hard and enables seamless switching between languages in both the application and web interface. Fantastic support responsiveness. The youtube designer videos were very useful.

Cons
There is no inbuilt data analysis. The formats available for export are not easy to use without either paid software or significant development time. Any changes to the survey, no matter how small (even translation or question tweak) will update the interview version, meaning the user must either export interviews performed with both versions and somehow externally merge them or else run with a suboptimal questionnaire to avoid this issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Survey Solutions

Computer-assisted personal interview technology

Asmelash Tsegay

I have used Survey solution in household and agriculture surveys in many countries in Africa

Used daily for 2+ years
Reviewed 2018-03-01
Review Source: Capterra

1. Reduced cost for the programmers. I can program my questionnaire now 2. minimizes data error. The validation and enabling conditions are helpful in minimizing data errors from the field. 3. The software has also survey management tool and this helped me to follow up data collection progresses remotely with out travelling to the field. 4. encourages team work. multiple people can program the CAPI at the same time on the same questionnaire 5. Responsibility of each team member is clearly defined.

Pros
Simple to program Makes life easy for survey management easy to export data user friendly and not complicated for non programmers and field workers free of cost

Cons
Highly dependence on Internet connection Need for offline programing and data backup (specially in some African countries the internet infrastructure is poor)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Andrej Kveder

Excellent CAI solution featuring one of the best user interfaces for interviewers I have seen.

Used weekly for 2+ years
Reviewed 2018-01-04
Review Source: Capterra

It provides a reliable computer assisted interviewing platform, that has a very low entry threshold into development and a very steep learning curve. It has provided me with a means to capture very complex survey questionnaires and implement them in challenging environment with poor internet connectivity.

Pros
Excellent interviewer interface; Very strong facility for dealing with complex rosters; Very low threshold into questionnaire development, while allowing for full power of C# in validation functions; Collaborative questionnaire development environment; It's free; Features free and fully supported cloud central database capture facility; Very strong support to data management on the server side;

Cons
My cons are not so cons as they are a wishlist of functionality that would make this software even better. Lacking field supervisor app to manage the interviews locally while in the field and with no internet access; Inflexibility in using stored data to support the interviewing while maintaining the flexible allocation of interviews; Lack of question database support (neither public nor private); Lack of CATI functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Mark Brooks

A free, user-friendly software that allows for timely design & implementation of complex surveys.

Used weekly for 2+ years
Reviewed 2018-03-27
Review Source: Capterra

Pros
Documentation: We like the updated on-site resources such as FAQs/YouTube videos, user forums & guides, and public questionnaires Interviewer Interface: Intuitive design, user-friendly for enumerators; non-enforcing plausibility rules Monitoring: Excellent way to monitor/review data processed in the field at different hierarchical levels in real-time Paradata: Can track data on length & GPS location of each interview and technical characteristics of tablets/synchronization process Longevity: Frequent updates

Cons
Designer: Pre-specified roster designs make modification of roster length cumbersome for enumerators. More complex rosters/sections can involve a lot of skipping back and forth Documentation: Documentation of complex validation with C# expandable; more support of complex C# validation functions would be useful General: There were some extremely rare issues with interview crashes and missing/reappearing interviews Translation sheets: Issues with crashing during uploading of translation sheets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Survey Solutions

Computer-assisted personal interview technology

CHINEDU ONYEZOBI

My experience with survey solution has been very interesting. I hugely rely on this application.

Used occasionally for 1-2 years
Reviewed 2018-03-13
Review Source: Capterra

Pros
The scripting flexibility, making it easy for someone who has no background knowledge of computer programming to script and upload questionnaire on the application. I am also very excited about the supervisory role (Accepting and Rejecting of Interviews), which ensures the data that is sent to the headquarter is of good quality. Ability to restrict interviewers to the number of interviews you actually want to do per sector or enumeration. It also interests me to know that I can actually sit in a spot and monitor what is being on the field at the real time. Finally ability to download/export data in SPSS and STATA format

Cons
1. The use of the internet to design questionnaire 2. Inability to download questions designed on rostering and those without rostering in a single data file

Response from World Bank Group


Thank you for your review!

There are ways of including roster variables in the same data file as single variables, generally by giving each occurrence of the roster variables individual names (such as age_01, gender_01, educ_01..., age_02, gender_02, educ_02, and so on). Most analysts find this arrangement more cumbersome than merging the 2 files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Clark Letterman

excellent free solution that provides transparency during data collection

Used daily for less than 6 months
Reviewed 2017-12-26
Review Source: Capterra

This product provides my organization with a FREE tool we can use with partners around the world with varying degrees of experience conducting CAPI surveys. I hope Survey Solutions sparks a drive toward standardization in features of CAPI software, to improve the quality of data collected in international surveys.

Pros
- Easy to implement with organizations new to CAPI data collection - Great support from the WB Survey Solutions team -The Survey Solutions Designer takes the 'mystery' out of survey programming and makes this a feasible task for those without a significant programming background. - User friendly interface that is easy for interviewers to learn and use. - Easy to test and update questionnaires - Easy to review cases from multiple levels using multiple metrics at the same time. (i.e. supervisor reviews individual cases in the field and headquarters runs a report looking at aggregate data.) - The map report. Clients really like this feature! - Data export files in multiple formats. The files are clean and ready to use. - It's FREE and available to researchers worldwide

Cons
- format of paradata output is somewhat cumbersome, and not as easy to work with as the response data output.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Eugene Ehlers

Survey Solutions is very user friendly and fun platform to build and design our Questionnaires.

Used daily for 6-12 months
Reviewed 2018-04-10
Review Source: Capterra

Cost saving and ease of use.

Pros
The Questionnaire designer is easy to use and very flexible. It caters for most of our business needs with constant enhancements and improvements being added. The API is also freely available to allow Business specific development. The Headquarters software is also very easy to use with limited but very helpful reports. Synchronization to and from the tablets is also very quick and seamless.

Cons
Locating Assignments/Interviews in the Headquarters software sometimes proves to be a bit challenging. Also not easy to remove Interviews from the Headquarters software after it has been approved by Headquarters agents and as a result the list of Interviews that is displayed to the Headquarters agents grow drastically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Elena Moroz

Its useful, but there is still a lot of room for improvement, particularly with program limitations

Used weekly for 1-2 years
Reviewed 2017-07-21
Review Source: Capterra

Pros
I like the ability to download the data whenever, as data collection occurs. For simple surveys this software is a great tool. I love the multiple language possibilities.

Cons
Survey Solutions has a long way to go to develop a program that is able to address many normal survey needs, especially when it comes to agricultural surveys. There are many limitations that are difficult to work around. Lots of information is still missing from the documentation available online, and this documentation needs to be made clearer. Especially when it comes to trouble shooting with sample uploading, which is a very difficult process in survey solutions, and when it comes to programming more complicated skips and references in Designer. The software would benefit greatly from an excel type template that people could write their specs in an upload instead of having to copy and paste questions over into designer, something more akin to ODK.

Response from World Bank Group


Thank you for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Survey Solutions

Computer-assisted personal interview technology

Danie De klerk

Outstanding software only and even better support

Used daily for 2+ years
Reviewed 2017-07-25
Review Source: Capterra

Faster questionnaire design and no need for printing. Faster turn around time from going to field to analysis, Great for going paperless, After extensive research this product ticked all the boxes

Pros
Ease of use, rapid deployment and all round end to end product. The support is the best I have had the privilege to experience.

Cons
Some designers have expressed some nice to have customisation, features, and integration with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Survey Solutions

Computer-assisted personal interview technology

John Kongor Majak Akoi

I started using the solutions since last year and found it very good among others solutions used

Used daily for 6-12 months
Reviewed 2017-07-26
Review Source: Capterra

The software help in data collection, it easy to configure and monitor quality of data. Features and functionalities were friendly to used.

Pros
easy to use conversion of dataset in to any format you want. Quality control. Overall data management. Questionnaire design Qquick responds from support. Reliability. good for data streaming. It's free to the client and client doesn't need to install or update the software Good performance. No need for hardware because is using cloud server. full control of data and software

Cons
The solution require internet. and skills. Not free for clients, it's limit time requested. local hosting require hardware and 24/7 support

Response from World Bank Group


Thank you for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Makhanthane Stephen Foulo

The software works efficiently and effectively.

Used daily for 6-12 months
Reviewed 2018-01-23
Review Source: Capterra

Timely data collection

Pros
The software is very convenient and has user-friendly interface. Its very much easy to learn and develop applications with very few logic. It contains all functionalities required for conducting a survey. It makes supervision very easy and most importantly it allows only interviewers to edit data not supervisors. It has several data formats and data can be downloaded any time it is required. Support team works and helps fast

Cons
I think it would be much better is data could be stored temporarily in the device during data capturing, so that in case the tablet gets broken before synchronization, we can be able to retrieve that data.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Survey Solutions

Computer-assisted personal interview technology

Andrew Mupere

Its been a great experience

Used daily for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

-Decreased data processing time -Decreased time for questionnaire design - Easy to train users -User friendly system

Pros
Flexibility of questionnaire design,ability to have multiple people design the same questionnaire and easy to use

Cons
Changing versions even when you make a small update,changing data types even when original variable was not adjusted but the version changed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Survey Solutions

Computer-assisted personal interview technology

Anonymous

CAPI review

Used daily for 6-12 months
Reviewed 2018-10-02
Review Source: Capterra

The survey solution really helps in designing the better questionnaire and collecting the good quality data and it is convenient for the interviewers while doing the data collection compared to PAPI.

Pros
The ease of collecting good quality data which lessens the burden of data cleaning and validation.

Cons
There is no flexibility in the change of synchronization point and the user id of the enumerators. Sometimes we give enumerators two ids/servers, as we have two different servers for the data collection. For them to log in with a different server, they need to uninstall the software and the do so. So, the frequent need to change the synchronization point is a time consuming for the interviewer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Kodjo Edem Kounta

the features allow a wide range of control over the quality of the data.

Used occasionally for 2+ years
Reviewed 2017-07-21
Review Source: Capterra

Thanks to the use of this product I managed to have an employment contract. it also allowed me to improve my knowledge in terms of CAPI

Pros
The use of a roster in different sections. Creation of a unique automatic identifier when creating the questionnaire. Look up tables

Cons
The new way of importing questionnaires. this new one is more complicated and longer than the old version where it was necessary to choose to import the sample or census mode.

Response from World Bank Group


Parce que je ne parle pas français, please forgive me for responding in English.

The new import method is a response to user requests to increase mode flexibility to enable collection from multiple respondents from within a location who have not yet been identified. This can be useful for a household listing within a village or district, for example, or for a complete census. Sample mode is the default.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Survey Solutions

Computer-assisted personal interview technology

Victor Bwalya

It is the best software that I know at the moment

Used weekly for 2+ years
Reviewed 2017-08-21
Review Source: Capterra

Cost saving Improve data quality Timely data collection

Pros
-Easy to use -Conversion of data set into format of your choice. -Quality control. -Data management. -Questionnaire design is simplified -Quick responds from support. -Reliability. -Good for data streaming. -It's free to the client and client doesn't need to install or update the software -Good performance. -No need for hardware because is using cloud server. -Full control of data and software -Offline data collection -Easy to use by programmer -Easy to use by interviewer

Cons
Its inability to read and write to the external file There is no provision for offline questionnaire designing

Response from World Bank Group


Thank you for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Survey Solutions

Computer-assisted personal interview technology

Jan Koehler

Have used survey solutions since 2016 in six demanding surveys. Helped us a lot.

Used weekly for 1-2 years
Reviewed 2017-08-31
Review Source: Capterra

Pros
The designer is flexible and capable of designing complex questionnaires with many options for programming for precise in-field data entry, saving the time usually spent on double blind data entry and data cleaning in PAPI versions. Initial support was great and very responsive.

Cons
The app is just great for social scientists with basic knowledge in writing codes. To use more advanced features a higher level of technical training in basic programming is advisable. Initial support was highly responsive, professional and friendly, compensating to some extent for a lack of technical training. This changed to some extent, however, since support requests are directed to the public support discussion group. Some support staff seems slightly impatient with questions posed by people with limited technical experience.

Response from World Bank Group


Thank you for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Survey Solutions

Computer-assisted personal interview technology