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TeamSupport vs elevio Comparison (2026)
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Good recommendations?
TeamSupport
5
496
4
293
3
53
2
6
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
elevio
5
20
4
9
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
850
5
4
3
2
1
496
293
53
6
2
- Value for money
- Ease of use
- Features
- Customer support
4.6
30
5
4
3
2
1
20
9
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Stefan L.
Sales Manager
Steven M.
system technique
Elizabeth H.
SENIOR PRODUCT MANAGER
Pros
Not enoughreviews yet
Cons
Ryan P.
Packaging Designer
Barbara M.
Office Administrator
Grace m.
human resource assistant
Cons
Diego A.
IT Specialist
Diego A.
IT Specialist
- Vendor responds to reviews
- Last review20 days ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features148
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Assignment Management
- Audio File Management
- Automated Routing
- Autoresponders
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support
- Document Management
- Document Storage
- Drag & Drop
- Electronic Forms
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Management
- Full Text Search
- Generative AI
- Health Score
- Help Desk Management
- IT Asset Management
- Image Editing
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Version Control
- Video Support
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
- Total features75
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Assignment Management
- Audio File Management
- Automated Routing
- Autoresponders
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support
- Document Management
- Document Storage
- Drag & Drop
- Electronic Forms
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Management
- Full Text Search
- Generative AI
- Health Score
- Help Desk Management
- IT Asset Management
- Image Editing
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Version Control
- Video Support
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
Integrations
- Total integrations1
- Chatlio
- Chatra
- Dixa
- Drift
- Freshchat
- Freshdesk
- Groove
- Help Scout
- HelpDocs
- Kustomer
- LiveChat
- Olark
- Slack
- Statuspage
- Teamwork Desk
- UserVoice
- WordPress
- Zapier
- Zendesk QA
- Zendesk Suite
- Total integrations21
- Chatlio
- Chatra
- Dixa
- Drift
- Freshchat
- Freshdesk
- Groove
- Help Scout
- HelpDocs
- Kustomer
- LiveChat
- Olark
- Slack
- Statuspage
- Teamwork Desk
- UserVoice
- WordPress
- Zapier
- Zendesk QA
- Zendesk Suite
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